It doesn't froth properl. it is very liquidy with a little bit of froth. In the manual it asks that you clean the valve. I can't seem to locate it and clean it. Is the valve the piece that is underneath the piece on top of the frother that gets pumped? It is not that it doesn't work but only that it doesn't give you that nice froth
Trial and error solved the problem. The milk island is great but needs REGULAR cleaning. In order to clean properly one has to take apart the milk island and clean all rubber components of the dried milk that can and will accumulate. The most important cleaning taking place in all little holes as they are most likely to clog from the dried milk.
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The tube on the "ball assembly" which connects to the "milk" tank may be missing an O-ring. If this O-ring is missing, the steam will only siphon a little bit of milk because there is no seal. If it is working properly, the siphon can fill be expected to fill a cup in about 30 -60 seconds.
I have one too and what I do is: turn all 3 switches on and while I'm waiting for the "ready" light to come on I go ahead and pour the milk into my frothing pitcher and prep my espresso basket. After the "ready" light comes on I install my espresso basket and turn the handle to the "left" so no liquid starts coming out. Next, I take an empty coffee cup and hold it under the steam nozzle and start opening the steam valve until I get only steam instead of a stream of hot water. Once you have steam, close the valve, put your pitcher of milk under the steamer and froth as usual to around 150 degrees.
You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
You need to check (or replace) the air-intake nozzle which is located inside the coffee outlet. You will sure loose the good froth if that part is not clean or replaced. There should be proper amount of air input to produced the proper froth.
Our aeroccino worked fine for 2 years and suddenly it didn't made foam anymore. We tried the "inverting trick" without much success. We contacted Nespresso and they suggested switching from regular fresh milk (we used 2%) to UHT milk (harder to find in US) and to use it cold and freshly opened. So we tried that and it works. Hope this solution works for you too
I purchased a unit second hand for my wife's birthday today. It's only 4 months old, got it home, tested it, same problem... No froth!
I've read all the posts here and all were very helpful troubleshooting guides however they did not solve the issue.
Understanding how the frothing mechanism functions is half the battle in figuring out the solution. It's a simple vacuum type system. No doubt you've read about checking the orings. This is definately the first thing to check however if this is not the reason then consider the following.
The larger of the white tubes that has the red and black oring inserts deep into its port on the tap. Why? It pushes steam past the milk pipe directly into the chrome frothing tube which causes a vacuum essentially drawing milk up it's hose creating the froth. What you can't see without further investigation is that on the underside of the tube centered between the red and black orings is a small hole. This hole is responsible for drawing the milk upwards. If this is blocked, and it probably is then no milk and no froth. Use a really small screwdriver to carefully clean the white tube both from the front and the little hole underneath.
So in conclusion. Any air leak between the red and black orings will prevent the vacuum required to draw milk up the tube and alternatively any blockage of the milk channel will also obviously prevent the flow into the frothing mechanism. Hope this helps.
Your vinegar did the job: it as removed the deposits, now these deposits are clogging the four holes porcelain valve.....if the froth lever is not broken. Remove all the screw you can see on the top and under the top of it, remove the cover, unscrew the frothing device down to the porcelain valve consisting of two 4 holes discs, clean them, and voila!
I tried cleaning the thing throughout, and drying it on paper towels, but still no froth. Luckily, I bought the machine from a reputable dealer with superb integrity. He fixed the problem for me by returning the milk island and getting me a new one. It works perfectly now.
Hello, I have been experienceing the same problem since I bought this thing. I used to have the classic Gaggia until it died after 15 years. however, when I went to this one it just didn't function the same.I was having water leaks come from the group assy so I replaced the group valve assy which I saw a diffrence and it functioned properly for a few days, then It was acting up again. No steam to froth and water bypassing the group assy... I then removed the valve assy again and saw it was somewhat clogged of mineral deposits.I cleaned it and after a few days once again it wasn't frothing as it should. Yesterday I completely tore this thing apart but couldn't figure out how to remove the steam valve assy. Does anyone have any ideas?? I removed the 2 screws and it won't move. OH BEFORE I FORGET!!! It was working fine the other day and while I was in the middle of frothing, it suddenly went to half pressure.... ANY IDEAS?? Thank you in advance....