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too many errors during reception check the line 1st too much noise on line if its all the time from different ppl my guess is its ur end connect a phone dial 1 and listen to the line if u hear any noise then its u
Can you tell me if there is anything else conencted to your fax line? Most Ricoh products will display handset if the dialtone is not detected. It could be that something is using the line or is causing it to short.
Another thing to check if the machine is an older 1515- if this occurs after you receive a fax and you are behind a PBX, there was a batch of modems in the Ricoh machines that had a problem with not disconnecting the line, resulting in the handset being displayed.
Could be any number of items, normally I would start the troubleshhoting with line issues and go from there..