Question about Apple iMac Z0CY Desktop
Dead HL-DT-ST DVDRW GA11N out of the box problem with imac 21,5
With your Superdrive being dead out of the box, there is no need to be burdened with it.
Whenever you purchase an Apple Desktop or portable notebook, it automatically comes with 90 days phone support and 1 year of hardware support. So you can simply contact Applecare Support at 800-275-2273 (make sure you have your iMac serial# ready) to get that drive replaced under warranty of course.
But it may be even easier to take the iMac back in from where you purchased it and get that drive replaced or get a new iMac 21" from the store you purchased it from, unless it was via an online seller like apple.com direct, or any other Apple-authorized reseller online.
Considering your model is so new, I would recommend that course of action. Now if you are getting some functionality from that drive, then let me know and I will provide some troubleshooting procedures for you.
Posted on Jan 31, 2010
Testimonial: "Good default solution (allready done it), but is was looking for a more technical approach f.i. : known issues with the superdrive, firmware update,.."
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Posted on Jan 02, 2017
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