Question about Apple iMac Z0CY Desktop

1 Answer

HL-DT-ST DVDRW GA11N problem

Dead HL-DT-ST DVDRW GA11N out of the box problem with imac 21,5

Posted by on

  • wim_vanderma Feb 01, 2010

    Hi, The Superdrive has some functionality ...

    => I managed to install drivers from HP printer after 7 tries,

    I managed to install files from the original Apple install disk delivered with the Imac in 1 try, but when i wanted to update some stuff from ythe apple application disk, it looked like the cd-player just hung, and repeated a continuous searching sound, without error. A force quit including restart of osx was needed...



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 7 tips or uploaded 3 video tips

  • Expert
  • 206 Answers

With your Superdrive being dead out of the box, there is no need to be burdened with it.

Whenever you purchase an Apple Desktop or portable notebook, it automatically comes with 90 days phone support and 1 year of hardware support. So you can simply contact Applecare Support at 800-275-2273 (make sure you have your iMac serial# ready) to get that drive replaced under warranty of course.

But it may be even easier to take the iMac back in from where you purchased it and get that drive replaced or get a new iMac 21" from the store you purchased it from, unless it was via an online seller like direct, or any other Apple-authorized reseller online.

Considering your model is so new, I would recommend that course of action. Now if you are getting some functionality from that drive, then let me know and I will provide some troubleshooting procedures for you.



Posted on Jan 31, 2010

Testimonial: "Good default solution (allready done it), but is was looking for a more technical approach f.i. : known issues with the superdrive, firmware update,.."

  • Terry  White
    Terry White Feb 01, 2010

    Hello wim_vanderma, and thank you for your candid reply, it helps to know what is on mind of our visitors coming to for technical assistance.

    However, as an experienced onsite Mac technician for a number of years, I can tell you from experience, that when it comes to a Superdrive that is no longer functional, we consider such a component as DOA (or Dead on Arrival).

    If the Superdrive, however, according to your information did have some functionality, then an EFI (Extensible Firmware Interface) update or Superdrive firmware updates, etc would have definitely been recommended by me, as well as some suggested troubleshooting steps as needed. However, your original comments:
    "dead HL-DT-ST DVDRW GA11N out of the box problem with imac 21,5"

    gave the impression the Superdrive was pretty much broken (which does happen from my own experience and knowledge).

    This is what prompted the answer I initially provided you. If you do have some functionality in the Superdrive however, just let me know. I will be glad to provide some troubleshooting steps for you. Otherwise, if the Superdrive is gone, there is no need delaying the inevitable- it is best to get that drive replaced.

    Thanks again for your comments, it has been a pleasure assisting you!





1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

No reading hl-dt-st dvdram gh22ns50

The Lens of your DVD has been Damaged . So try to replace it or claim Warranty

Jan 27, 2011 | LG GH22NS50 22X DVDRW SATA Drive OEM...

1 Answer

Hl-dt-st dvdram gh22ns50 not writing dvd

you must be certain that the media your using to burn to are that of the dvd- format, otherwise it wont work.

Nov 29, 2010 | LG GH22NS50 22X DVDRW SATA Drive OEM...

1 Answer


that lg dvd doesnot need any driver to be downloaded, drivers for it are provided with windows system

Nov 21, 2009 | LG GCR 8523B Internal 52x CD-ROM Drive

1 Answer

I need hl-dt-st dvdram gsa-h42n drivers

Try this site to register and download the firmware you need since most DVDRW drives dont really use "drivers" anymore.

Jun 15, 2009 | Computers & Internet

1 Answer

I try to find RPC1 firmware for the new iMac DVD RW drive (HL-DT-ST DVDRW GA11N

I have a central most site for you to check for the RPC-1 firmware for your Superdrive (below) however, I also have provided a great forum on the RPC-1 firmware made of Mac users who may provide some valuable information for you. I would recommend you view their forum first, then go to the RPC-1 Firmware portal site.

SuperDrive RPC-1 Firmware Forum

RPC-1 firmware for Mac drives

If you have more questions regarding this information, don't hesitate to ask.



May 30, 2009 | Apple iMac Z0CY Desktop

Not finding what you are looking for?
Apple iMac Z0CY Desktop Logo

2,910 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Computers & Internet Experts


Level 3 Expert

2519 Answers

Martin Buck
Martin Buck

Level 2 Expert

82 Answers

Paul Bade

Level 3 Expert

1548 Answers

Are you an Apple Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides