Question about Rio Carbon MP3 Player

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Rio Carbon Stuck in Upgrader Mode

I have had a Rio Carbon for about a month and now its stuck in "Upgrader" mode and won't start up or function in any way. I have installed the new firmware per instructions on their website, and it appears to install ok (says its writing, then restarting) but after the restart, the Rio again goes into Upgrader mode. I have tried installing the firmware about 12 times with no luck.

When restarting the Rio logo displays, and a the Rio makes a mechanical sounding humming noise like a disk drive straining to rotate. Bad drive maybe?

I tried to reformat the device via windows. It recognizes the Rio in the Device Manager and under status, says the device is operating property.
Also, it appears as a Removable Disk drive in Explorer, but when I click on it, it says "Please Insert Disk into the Drive."

I have tried restarting with paper clip with no luck.

I even tried installing an old version of the firmware 1.22 with no luck.

Right now, its on the verge of becoming an expensive doorstop. Please help!

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  • gummy67 Feb 21, 2008

    stuck in upgrader mode.website not working.Help!!

  • darkdragon Mar 19, 2008

    stuck

  • Anonymous May 07, 2008

    same problem

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Hi Allyson,
This is a problem which I have encountered alot with my Rio Carbon.
A solution which always works for me is to hold the player face down in my left hand and then slap the back of it with my right palm a little harder than I would if I was winding a baby.
Best wishes, I hope this works for you as it does for me.

Posted on Apr 07, 2008

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Rio carbon player does not start it reads UPGRADER. I tried resetting needle in hole but still reads UPGRADER


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My rio carbon is stuck in upgrader mode and i cant get it off its been like this for three weeks


http://www.digitalnetworksna.com/support/rio/product.asp?prodID=215

Go here and download the firmware.

First Reset your player, Do not turn back on. Plug it into your usb cable. Download your updates then run them.

Do not touch your player till your done.

It worked for me. Right now it started to charge. I

I went here for a solution. Then ended up providing one. He he he. Good Luck.

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-Tha Mp3 Doctor

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1 Answer

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