I have had a Rio Carbon for about a month and now its stuck in "Upgrader" mode and won't start up or function in any way. I have installed the new firmware per instructions on their website, and it appears to install ok (says its writing, then restarting) but after the restart, the Rio again goes into Upgrader mode. I have tried installing the firmware about 12 times with no luck.
When restarting the Rio logo displays, and a the Rio makes a mechanical sounding humming noise like a disk drive straining to rotate. Bad drive maybe?
I tried to reformat the device via windows. It recognizes the Rio in the Device Manager and under status, says the device is operating property. Also, it appears as a Removable Disk drive in Explorer, but when I click on it, it says "Please Insert Disk into the Drive."
I have tried restarting with paper clip with no luck.
I even tried installing an old version of the firmware 1.22 with no luck.
Right now, its on the verge of becoming an expensive doorstop. Please help!
Hi Allyson, This is a problem which I have encountered alot with my Rio Carbon. A solution which always works for me is to hold the player face down in my left hand and then slap the back of it with my right palm a little harder than I would if I was winding a baby. Best wishes, I hope this works for you as it does for me.
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try puting a cf card in it or look up problem on google if this doesnt help hold in menu and power for 4 seconds see if this helps in undoing the upgrader message if not try connecting it to a windows pc with xp or 7
Leave it for around 2 hours to format. If it is still formatting, pull the cable out. Some of your data may corrupt, but it will get unstuck. Then plug it in again, go to Start>My Computer, right click your player, and select format.
I had the same problem. I smacked the back of it (in my hand, not off any surface) to try to release the pin stuck on the hard drive. Rio Carbon currently works for me, but I will not expect too much. I have had mine for awhile now.
This is probably only a temporary solution, in the long run your hard drive will most likely get stuck again.
UPGRADER is a mode that purges the firmware from the Rio player prior to flashing the unit. Firmware is basically the operating system for the player, so if it is corrupted any number of things can occur. You can enter UPGRADER mode to update the firmware on your player by holding down the MENU button when you power the Rio ON. Flashing the player in this mode erases all content. Try the following to get the unit out of UPGRADER mode, if powering OFF the unit will not correct it. ALL PLAYERS - If you accidentally entered UPGRADER mode, turn the unit OFF and then back ON again. - Download the latest version of the firmware for your player and upgrade the unit. Visit http://www.digitalnetworksna.com/support/rio - It may be necessary to run the firmware update more than once. - This process may erase content from your player. - If the player is detected by the computer, it is recommended that you format the player, which WILL erase content from the player. - Macintosh user's try flashing the player on a PC. FLASH MEMORY PLAYERS - Remove the battery and replace it, this will reset the unit. The Rio Forge, Rio se510, Rio Cali [Black Rio Stick], and Rio Chiba [Black Rio Stick] can lock up causing the player to be unresponsive. If this occurs there are two things that need to be performed to resolve the issue. First you want to remove power from the player this includes the battery and a USB connection for 20 minutes to reset the player. There is a capacitor on the player that stores a charge that holds the player in the locked state. By waiting the duration the capacitor will discharge and the player should function as normal. Second you will want to upgrade the firmware to the latest version and format the player to prevent future occurrences. HARD DISK DRIVE PLAYERS - If you have a Carbon, Nitrus, Eigen, or Karma, use a paper clip to reset the unit. Your Rio will power off automatically when it has been reset. It may be necessary to connect the player to AC power and then reset the player if it will not turn on. If you are still unable to have the player exit UPGRADER Mode, then try it on another computer. UPGRADE FIRMWARE - Connect to the internet - Go to http://www.digitalnetworksna.com/support/rio/ - Click on the appropriate player - Click on the FIRMWARE tab [showing by default] - Click on the latest firmware file [example: RioForge_firmware_133.exe] - Click SAVE when prompted - From the SA
I apologize this isn't a solution but I wanted to let you know that I dropped my Rio Carbon player this morning at the gym and now mine won't do anythin either. I reset the player and then I received a display message of 'upgrader." Per the websites instructions i tried to install the most recent 'firmware' and it still does nothing. When it restarts itself it goes right back to displaying 'upgrader' I installed the firmware software a few times per the instructions and still nothing has happened :( I am sad and frustrated at the same time--mine was maybe used a dozen times. I hope we get some feedback to our problem--and again I apologize I didn't post the solution.
Sorry dude, with the hard drive clicking you are probably looking at a toasted drive or controller chip. When you get the 'upgrader' screen the device cannot get information from the drive. Your best bet is to remove the drive and try it in another device such as a digital camera or a PDA with a slot. The average life of these devices seems to be about 2 months, with a (very) few people eeking out a year or so. Most of the time the volume control breaks, or cycles, or the drive interface craps out ('upgrader' screen)