Question about SanDisk Sansa MP3 Player

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Sansa express player does not respond, looks like it's off (screen is black) but when connecting headphones it makes the sound as if a song is paused, computer can't see it so its impossible to format. please help.

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  • smihaelk Jan 30, 2010

    nvm, pressing center button and volume up simultaneously seemed to work.

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IF you go to the menu while listening to the song, there should be a delete option. If not, you should plug it in to the computer and search for the song. Then, if it's highlighted, just press the delete button on the keyboard. That helpful?

Posted on Dec 19, 2011

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Try and do what is called a Power Reset. To power reset the device, simultaneously press and hold the center and volume up button, while connecting it to the PC.
If this fails, charge the device for at least two and a half hours. The computer should not go into sleep or hibernation state while charging.
Then you may want to update the players firmware by downloading and installing the Sansa Firmware Updater.

Posted on Jan 30, 2010

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1 Answer

Sound works for radio not for music volume is up music is playing no sound from any headphones


Did you try plugging in a different set of headphones? If other headphones work, maybe you need new headphones.

Try playing music from your Sansa through the computer, while it is tethered. If you can do this, it may mean that the audio amplifier part of the Sansa is broken-- Usually this means, 'get another Sansa.'

Also, try gently wiggling the headphone plug to the left and right, while it is plugged in. If you get music on and off, its possible that the headphone connector on your Sansa has a broken connection. This is a VERY difficult problem to fix (without breaking or melting something else inside the case) and also usually means it is time to get another MP3 player.

Nov 07, 2011 | SanDisk Sansa Clip MP3 Player

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Dear sir i am using sansa express 1gb .its not working at all.when i switch on the player it shows "sansa" for 2 min ,then it disappears.after that i wnt be able to open it.but my computer is dtecting when...


There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

Sep 24, 2009 | SanDisk Sansa MP3 Player

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Headphone Jack issue Sansa View 32GB


Buy a broken one with the headphone jack intact off Ebay and switch the jacks.

Sep 08, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

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I can hear music on my sansa e250 but i cant see the screen?


make sure you have headphones plugged in. Once your in the screen for music or radio turn the clear dial (that looks like a border but isn't) clockwise to turn the volume up.

Apr 10, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e250


Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
Run the recovery tool software and you should be running again.

Jun 26, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Only hear out of one side of headphones with sansa player - tried 5 pairs...


i had the same problem, the headphone jack on the sansa is loose. I opened it all up, and saw that one of the connections on the headphone jack was loose. you can sauter it and it should work clearly again.

Mar 20, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Headphone jack


try reseting it to factory settings. in other words recovery mode. to do this simply plug it into your computer. Next, puh the hold button until the orange is showing. Now you want to push AND hold down the record button AND the power button at the same time. after a few short seconds, a black screen should come up and say welcome to recovery mode. it may take a few tries to put it into recovery mode by the way. if this doesn't work you will have to take it to where you bought it becuase it's probably the headphone jack is most liley damaged. if it's damaged buy a new one cheap here. www.ebay.com If you need more resources about recovery mode or of you have more questions, here is a link to the sansa e200 series forums. http://forums.sandisk.com/sansa/ i hope this helped you. : )

Feb 09, 2008 | SanDisk Sansa e200 MP3 Player

2 Answers

How to open up a Sansa C140?


I too had a problem with the headphone jack. It took me a while, and a few scratches on my Sansa C140 case, but I FINALLY figured out how to seperate the case.
1) POP the black top (with the buttons and display cover) off. Get under the edge and pry, working your way around. It's just snapped on.
2) With that cover off, you will see four (4) screws, one on each corner. Remove these. The BOTTOM will now come off (may require a little wiggling to slip the battery terminals out of their grooves).
3) You should now be left with the main board contained within the middle of the plastic case. Removing the board is a CHALLENGE as it is held (not tightly) by a couple of tabs, as well as the headphone jack and the connection port.

Be careful when working to get the board free. I ended up popping two of the solder-tabs off the board for the headphone jack when "prying" the board out of the case. Luckily I was able to fix it when re-soldering the jack to the board. And one of these may have already bad (requiring the repair in the first place).

Reverse the steps to put it back together, again being careful when re-inserting the board back into the casing.

Good luck. Hope this answer still find you in time...

Sep 18, 2007 | SanDisk Sansa c140 MP3 Player

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