Question about Toshiba Satellite M115-S1061 Notebook

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Net zero doesn't detect a dial tone when i am trying to connect

I have had this reoccuring problem with net zero over the past few weeks
i use my phone to connect and i have the cables connected to the phone
and computer and when i try to connect it doesn't go through and says that
no dial tone is detected
i have already done everything that they have suggested and sometimes
it will connect and then for an unknown reason will disconnect me and i
try again and it will not work...i even deleted the program and reinstalled
it to see if that makes a difference and it doesn't
i am basically fed up with net zero and will not be using their services
again once my commitment is over on june 1st
till then i have been using my computer at the library, as they have wi-fi access
i would like to be able to use the service at home since i am still paying for
it...i haven't called net zero because they charge for the technical support and i have a feeling i will get nowhere with them anyway and they don't speak english very clearly and it wouldn't be worth my time
i hope you can help me with this
thanks very much

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  • 72 Answers

Try lowering the settings of your modem so that it will not cut-off and try modem diagnostics to be sure that your modem is functioning well. or try to replace the phone cord you are using.

Posted on Feb 18, 2008

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Hello Mikenrgrsvll

This problem can be due to the software not handling a certain dial tone rather than a specific hardware fault. Around the world there is a variance in the signal quality of the dial tone which causes a report of no dial tone detection. Disable the dial tone detection to prevent the system from trying to detect a dial tone.
Disabling dial tone detection for modems:
Windows XP
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If the modem will blind dial (x1), but not detect dial-tone otherwise, the problem is likely to be in the proper selection of the Country in Windows->ControlPanel->Telephony or in improper installation of the modem or lack of support for your country in the driver you are using. Check to see if there are updated drivers for your modem.
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