Net zero doesn't detect a dial tone when i am trying to connect
I have had this reoccuring problem with net zero over the past few weeks
i use my phone to connect and i have the cables connected to the phone
and computer and when i try to connect it doesn't go through and says that
no dial tone is detected
i have already done everything that they have suggested and sometimes
it will connect and then for an unknown reason will disconnect me and i
try again and it will not work...i even deleted the program and reinstalled
it to see if that makes a difference and it doesn't
i am basically fed up with net zero and will not be using their services
again once my commitment is over on june 1st
till then i have been using my computer at the library, as they have wi-fi access
i would like to be able to use the service at home since i am still paying for
it...i haven't called net zero because they charge for the technical support and i have a feeling i will get nowhere with them anyway and they don't speak english very clearly and it wouldn't be worth my time
i hope you can help me with this
thanks very much
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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
Your computer shouldn't have a dial-tone. If it's your phone that you're talking about, ensure that there's a correct connection. If that doesn't work, try using a different phone. If the issue remains, call your phone provider and they will come and fix it.
If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty. Check the power adapter to the base unit, make sure it is getting mains power. If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone. If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit. If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.
First of all, be sure that the connection you have configured on the computers are Dial Up connections.
If you have restrictions activated on the telephone line, removing them might help. Some other services of your telephone provider can also prevent your modems to properly detect the dial tone. It might be worth to take a look in that direction.
It might also be a problem with the telephone line. Try also to dial the number normally entered in the dial-up connections. You should hear a ringing tone shortly followed by noises similar to a fax machine. If you hear this, you access correctly to your providers dial up server and the problem would be with the two computers.
That means that the modem cannot detect the correct (or any) dial tone when it picks up the line. Connect a normal; telephone to the line and lift the receiver. If you hear a normal dial tone, then the line is ok. Ithat is the case, then the modem may be faulty. You could try atz command and see what happens. If it is on a pabx or fax machine or something, the dial tone may be non-standard and teh modem won't recognise it. In that case, consult the modem manual for the AT command that tells it to ignore dial tone and dial anyway. You may have to enter that command as well as teh correct command to store that setting, alternatively you can enter the commands as an initialisation string in whatever software you are using to dial.
Hope that helps.
This problem can
be due to the software not handling a certain dial tone rather than a
specific hardware fault. Around the world there is a variance in the
signal quality of the dial tone which causes a report of no dial tone
detection. Disable the dial tone detection to prevent the system from
trying to detect a dial tone.
Disabling dial tone detection for modems: Windows XP
Select Control Panel
Click Switch to Classic View to change the control panel view
Click Phone and Modem Options
Select the Modem Tab
Select the installed modem (Example: Lucent Technologies Soft Modem AMR)
Click the Properties button
Select the Modem tab in the Properties window
Click Wait for dial tone before dialing to remove the check from the checkbox
Select the Advanced tab
Add X3 to the Extra initialization commands field in the Extra Settings box
Click OK twice
Select Switch to Category View to change back the control panel view
Close Control Panel
if this does not work trying re-installing modem drivers.
All versions of Windows are affected by this error.
No dial tone: There are many possible causes of a No Dial Tone Error.
try testing the modem's ability to detect dial tone and to dial by
using HyperTerminal with the direct to COM port connect method - see
Using HyperTerminal. If you give your modem an AT&FX1 command, and
then a dial command, dial-tone detection will be disabled; if you still
do not get dial tone, the modem may not be installed correctly
(especially if it is a PCI or soft-modem); or the cable from the modem
to the phone-line jack may be bad or installed in the wrong connector
on the modem - try another line cord, and make sure you are plugged in
to the LINE - not phone - jack on the modem. Plug a regular phone into
the phone jack on the modem and make sure it has dial tone. The modem
may also be defective. Many new modems come with an electronic circuit
instead of the traditional electro-mechanical relay used to take the
modem off-hook. Some of these designs are proving less reliable; often,
they will be 'stuck' in the off-hook position, so unplugging, the
plugging in the phone cord may give dial-tone. If this is the case, the
modem needs repair or replacement.
If the modem will blind
dial (x1), but not detect dial-tone otherwise, the problem is likely to
be in the proper selection of the Country in
Windows->ControlPanel->Telephony or in improper installation of
the modem or lack of support for your country in the driver you are
using. Check to see if there are updated drivers for your modem.
the modem dials properly with detection (x3) in HyperTerminal, but does
not detect dial tone when using DUNs, the problem may be DUNs (check
for upgrade or re-install) or the proper setup and modem selection for
the DUNs connectoid.
For Embarq telephone service customers,
this error can indicate that you have a message waiting in your
voicemail. Embarq changes the dial-tone sound to a "fast" busy signal
when a new message is present in your voicemail box. This "fast" busy
signal can confuse the modem into thinking there is no-dial tone
present on the line.
The error 680 means There is no dial tone.
The modem is not detecting a dial tone
There are many possible causes of a No Dial Tone Error.
1.Check cable is correctly inserted into back of modem and phone socket
2.Check properties of connection, make sure correct modem is being used
3.Disable "wait for dialtone before dialing" in My Computer > Dial Up Networking > Properties of Connectoid > Configure > Connection > remove checkmark under call preferences
4.Try removing fax machines or other devices connected to the line
5.Make sure no one is using the telephone when trying to connect