Net zero doesn't detect a dial tone when i am trying to connect
I have had this reoccuring problem with net zero over the past few weeks
i use my phone to connect and i have the cables connected to the phone
and computer and when i try to connect it doesn't go through and says that
no dial tone is detected
i have already done everything that they have suggested and sometimes
it will connect and then for an unknown reason will disconnect me and i
try again and it will not work...i even deleted the program and reinstalled
it to see if that makes a difference and it doesn't
i am basically fed up with net zero and will not be using their services
again once my commitment is over on june 1st
till then i have been using my computer at the library, as they have wi-fi access
i would like to be able to use the service at home since i am still paying for
it...i haven't called net zero because they charge for the technical support and i have a feeling i will get nowhere with them anyway and they don't speak english very clearly and it wouldn't be worth my time
i hope you can help me with this
thanks very much
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Your computer shouldn't have a dial-tone. If it's your phone that you're talking about, ensure that there's a correct connection. If that doesn't work, try using a different phone. If the issue remains, call your phone provider and they will come and fix it.
Save yourself alot of grief. Purchase a PCMIA or USB modem and your done. A very inexpensive fix. I am a certified HP Master tech and I will tell you that HP does have some consistent problems withg their modems. If you can spare a few bucks go to www.driveragent.com and try to locate an updated driver.
This problem can
be due to the software not handling a certain dial tone rather than a
specific hardware fault. Around the world there is a variance in the
signal quality of the dial tone which causes a report of no dial tone
detection. Disable the dial tone detection to prevent the system from
trying to detect a dial tone.
Disabling dial tone detection for modems: Windows XP
Select Control Panel
Click Switch to Classic View to change the control panel view
Click Phone and Modem Options
Select the Modem Tab
Select the installed modem (Example: Lucent Technologies Soft Modem AMR)
Click the Properties button
Select the Modem tab in the Properties window
Click Wait for dial tone before dialing to remove the check from the checkbox
Select the Advanced tab
Add X3 to the Extra initialization commands field in the Extra Settings box
Click OK twice
Select Switch to Category View to change back the control panel view
Close Control Panel
if this does not work trying re-installing modem drivers.
Disconnect the phone line from the modem and connect a normal phone to this phone line. Lift the handset and check it you have a dial tone and see if you can dial out.
If you don't get a dial tone then there is a fault with the phone line and it needs to be repaired before you can use your modem.
It may not detect it automatically. You will need to configure your dial up modem if you are trying to connect to the internet that way. Go into the network connections and go through the wizard there. It should ask you for the telephone number to dial for internet access so have that handy. If you don't get that box, you went to the wrong area.