Question about Yahoo Mail

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My yahoo account was hacked. later i reset my password by providing my information (secret questions). But now i find there are no mails in it and no contacts also.

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If your account's security was breeched then it's likely the user/bot that hacked your account had deleted all messages and contacts or it was all reset by the server (yahoo).

Posted on Jan 30, 2010

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2 Answers

How do I change my Yahoo password and Security questions?


Yahoo Website, log in and ....

Change your password
  1. Go to the Yahoo Account Info page.
  2. (Mobile web browser only) tap the Menu icon .
  3. Click Account Security.
  4. Click Change password.
  5. Enter and confirm your new password.
  6. Click Continue. - A confirmation appears.
  7. Click Continue to finish.


And to change the security question ...

  1. Go to Yahoo Mail. Visit the Yahoo Mail website using any web browser on your computer.
  2. Sign In. Enter your Yahoo ID or username and password in the fields provided. Click the "Sign In" button to access your account.
  3. Go to Account Info. Click the gear button on the top right corner of the page to display a menu. Select "Account Info" from here.
  4. A new window or tab will open displaying your profile and account page. Your personal information are here, together with the account and security settings for your Yahoo account.
  5. Update your password-reset info. Scroll to the "Sign-In and Security" section of the page, and click the "Update password-reset info" link from the options under the section.
  6. View your current security questions. Another page will load displaying your current password reset options and info. Scroll down to the "Secret Questions" section to see your current two security questions.
  7. You won't see your answers to your two questions for your own security and privacy.
  8. Change your questions and answers. Right under the questions is a "Change questions and answers" link. Click on it, and the two questions above it will change to drop-down lists containing several options for your security questions.
  9. Set Secret Question 1. Click the drop-down list for Secret Question 1. Scroll through the list of questions, and click the one you'd like to use. Right under it is a text box. Input your answer to your first question.
  10. Set Secret Question 2. Click the dropdown list for Secret Question 2. Scroll through the list of questions, and click the one you'd like to use. Right under it is a text box. Input your answer to your second question.
  11. Save. Right under the questions is a "Save" link. Click on it. Your two questions and their corresponding answers will be saved and recorded by Yahoo.
  12. You've now reset and changed your security questions. You may go back to your main window or tab for Yahoo Mail.
How to change Yahoo account Secret Answer

Dec 15, 2016 | Yahoo Computers & Internet

1 Answer

My yahoo account has been hacked and now I can't log on


Good Day Jessica!

I am sorry to hear that your Yahoo Mail account has been hacked. T

You can try two procedures that might help you recover your Yahoo Mail account.

1. If you are lucky, and the hacker have not changed your security questions and answers,
you can go to
https://edit.yahoo.com/forgot?stage=fe100&src=ym&intl=us&done=http://mail.yahoo.com&partner=
Follow the on screen procedure, it will verify your identity, at the end you might get lucky again to reset the password.

2. If the hacker manage to change the secret answers to your secret questions, then, there is no way to recover that account unless you co
ntact directly the Yahoo support team.
Create a new Yahoo Mail account. Using your new mail account, write an email to
account-security-help@cc.yahoo-inc.com
Tell them the story about your problem and your interest to get your Yahoo Mail Account back.
They will response to your immediately and ask for some verification regarding the information you enter when you first created the account.

Or, you can contact their Account Security department for your account verification.
Account Verification department can be reached at:
866-850-4303
TTY 866-438-1601
The Account Verification team is available between 6 a.m. and 6 p.m. Pacific Time, Monday through Friday.

Please be aware that you will be asked for all of your verification information before they can offer assistance.




If there is anything that I can provide to you to help you further, just leave a comment.

You can comeback later and give my answers your four thumbs up rating.

Aug 12, 2011 | Yahoo Mail

2 Answers

Sir i forgot my password.I do remember my 1st secret question but i cant remember my 2nd secret question,nor do i kept any alternate email id,i hve some important mails in and i want them,its important...


Hello,
Unfortunately, the official answer from Yahoo is that if you forgot your secret questions you will need to create a new account.

From Yahoo: http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-20.html

You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.


If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.


Please let me know if I can help you further.

Regards,

KYTechnology

Mar 01, 2011 | Yahoo Mail

2 Answers

I cannot access my yahoo email. i get a message invalid id or password which i know the password and id are right


Hi vspbas

I would request you to first enter the email ID and click on forgot password. There it is ask for security question which you have set at time of creating the yahoo account. If you able to answer the security question, you can gain access to you account successfully.

Let me know if you still have issues.

Dec 31, 2010 | Yahoo Mail

1 Answer

I forgot my password and dont remember my answer to the security question. HELP


You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.

When you request a new password, need technical support, or have questions about your billing, Yahoo! usually asks you for your Secret Question for verification that you are who you say you are.
To protect your account from unauthorized access, Yahoo! must be able to confirm your identify. You can confirm your identity in one of the following ways:
  • Answer your Secret Question (also referred to as a Security Question)
  • Provide a valid alternate email address or mobile phone associated with your account (if you no longer have access to that email address or phone number, it's not valid)
If you can't sign in but have provided an alternate email address or phone number, you won't need to verify your Security Question. Go to the Sign-in Problems page for help logging in to your account.
If you cannot verify your Secret Question and your account doesn't have an alternate email address or phone number we can use to identify you, then you will not be able to reset your password, get answers to questions about your billing, or receive technical support.
If you cannot verify the answer to your Security Question, you cannot change it to something else.
We strongly suggest that you add and verify an active alternate email address or mobile phone for your account. This is an email address we can use to communicate with you if you no longer have access to your Yahoo! Mail account. To add or edit an alternate email address or mobile phone, go to your ACCOUNT INFO: Manage your email addresses page.

Dec 20, 2010 | Yahoo Mail

2 Answers

How to change the password of the e-mail account?


You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Your alternate email address -Note: You must have access to this email address
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you'll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.

Nov 04, 2010 | Yahoo Mail

1 Answer

Somebody hack my yahoo mail password and i can't access it from another email and also security answer so what i do now?


even after your account has been compromised the one thing you can never change is your secret question and answer so you can have the password reset at anytime but simply answering the secret question you choose initially

Mar 30, 2010 | Yahoo Mail

1 Answer

Cannot find my Yahoo E-Mail because I forgot my sign-in seal and my password.Help me!!!!!!! Can I open a new E-Mail account?


please follow stpes to resolved your issue

You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page.
If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:
  • Your birthday
  • Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
  • Country code (at the time you created your Yahoo! account or when you last updated it)
Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.
If you forgot your password, you can create a new one. But first you’ll have to provide the following information so we can confirm your identity:
  • Your Yahoo! ID
  • Alternate email address, mobile phone number, or the answers to your secret questions
A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.
If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.

regards
manish

Mar 21, 2010 | Yahoo Mail

2 Answers

I cannot acess my yahoo account any longer I found it on my daughters email and the greeting said hello and they were in Africa and needed money. This person hacked my account. It is not me saying God...


U Should Immediately Report To Support Team Of Yahoo And Try Recovering Account By Using Secret Questions U Putted When U Created Account...

Nov 21, 2009 | Yahoo Mail

1 Answer

Yahoo messenger hacked is it possible to find out who hacked it and when


By hacked I'm assuming you cannot enter your account and password was compromised - No you cannot find out who without a court order :D Sine your messenger is tied to your yahoo e-mail account, you will have to go here
https://edit.yahoo.com/forgotroot?done=http%3A%2F%2Fmail.yahoo.com&src=ym&partner=&intl=us

Check "my account has been compromised"
and click next

provide the security information requested - like your birth date or the security questions you entered when you registered your yahoo account - you DO remember this info don't you ? This is the ONLY way you will retrieve or RESET your password - there is absolutely no other way YAHOO will provide you with info if you do not provide them with your birth date at least or answer the 2 security questions you programmed..... If you DO have this information your password will be reset and you will bea ble to log in using the temp pass they provide you, from there you can change it - this same e-mail pass will work for your messenger accoun as both are tied together.

I hope this helps.

To reassure you, I have personally experienced this problem as well - yahoo mail + messenger share same pass - once you recover pass for yahoo mail you recover messenger - Once you reset pass, make sure you use a different password, do not use any common words, make it something followed by digits !

Aug 24, 2009 | Yahoo Computers & Internet

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