Question about Cell Phones

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I just had to do a Hard Rest on my Motorola Q9m. Now now do I install the latest update if my usb data cable is not recognizing the device other than to power it up? Also will I once again lose the numbers and text messages that I just received?

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  • jazzywilliam Jan 30, 2010

    Thanks I will try that to see what will happen.

  • jazzywilliam Jan 31, 2010

    Hello,

    I need help ASAP, please. Here is what I have done thus far:

    1. I went to buy another data cable from Verizon.

    2. I am still having issues with my phone not syncing.

    3. FYI-The link is for a Pocket PC type of phone. So I wasn't sure to use it.

    4. I didn't use the last link to check the data card because it is brand new.



    Questions:

    1.Should I reset phone again? Hard or Soft?

    2. Should I reset the phone throught the tools on the phone?

    3. Should I add the new firmware upgrade after doing all of this.

    4. FYI- My phone will not even connect online or receive MMS messages anymore! What can I do, please.

  • jazzywilliam Jan 31, 2010

    Hello,
    I had to do a Hard Reset yesterday and kept trying to sync the phone but was having problems because I thought it was the data cable. Now I need help ASAP, please.

    Here is what I have done thus far:
    1. I went to buy another data cable from Verizon.
    2. I am still having issues with my phone not syncing even with the new data cable.
    3. FYI-There was a link that the previous Tech gave me but it is for a Pocket PC type of phone. So I wasn't sure to use it.
    4. I didn't use the last link he sent to check the data card because it is brand new.

    Questions:
    1.Should I reset phone again? Hard or Soft?
    2. Should I reset the phone through the tools on the phone?
    3. Should I add the new firmware upgrade after doing all of this.
    4. FYI- My phone will not even connect online or receive MMS messages anymore! What can I do, please.

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2 Answers

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  • Cell Phones Master
  • 4,924 Answers

You need to install the driver for it to be seen by the computer ...and if you install only updates...I believe that will not erase a thing from your agenda or received messages..but only what is stored in the phone...so..back-up the numbers on the sim ...and the received messages are already on the sim card ..but you may loose data in the phone memory ...so ..if you can just sync .with the computer before proceed...
here there is a driver for the Q series..but Im not sure how it works..
http://www.strangework.com/2007/08/01/free-motorola-q-usb-device-drivers/
anyway you should have it on the disc if you bought it from the store...and new..

Posted on Jan 31, 2010

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  • Master
  • 563 Answers

Yes, install the latest firmware update. Make sure to save everything. You might lose it, so plug it into your PC and save your contacts and other files. The best way, is to get a mobile backup (you can get it for free on the internet) and it will backup all your files or folders.
*You can also save all your contacts to your sim-card.

Here is a link that might help you: http://www.dewantoro.net/search/pimp+backup

**Try to troubleshoot your USB device if its not working: http://support.microsoft.com/default.aspx?scid=kb;en-us;310575

Hope it helps.

Posted on Jan 30, 2010

  • Naajiyah Auladin
    Naajiyah Auladin Jan 30, 2010

    OK sure. I hope it works. Do tell me if it works, ok?

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