Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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I just bought a used Dyson DC07. Works good but

I just bought a used Dyson DC07. Works good but the 17 foot extension hose doesn't seem to be picking up or have any suction. What could be the problem?

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Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To test this, please remove the wand from the machine and switch on, testing the suction from the top of the wand handle. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its strong from the hose itself, the wand is blocked and you will need to clear this.

If there is poor suction from the hose, you can remove this by unclipping it from the base of the machine and can then remove any blockages. It is also worth checking the hose for any splits or holes.

If you need any further help or advice, please visit our website at www.dyson.com and check out our support section.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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1 Answer

Dyson Animal not picking up What can be wrong?


Hello, this is Ava with Think Crucial.

Most of the time the reason why vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to this troubleshooting guide for more information on how you can remove blockages:

https://www.dyson.com/support/dc07/dc07-animalus/using-my-dyson-list/flo-dc07-gen-how-to-remove-a-blockage

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc07

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Nov 07, 2016 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My dyson crawls up to me - hose is not relaxed


Hi Colleen,

Due to your DC07's very powerful suction, it's normal to experience a certain amount of resistance when using the hose. But if the hose seems to be pulling back excessively, this indicates you may have a blockage somewhere in the hose, wand or accessories. To check for this, please follow the steps shown in our online Support guide:
http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

I hope this information is useful. If you would like some further advice from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
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www.dyson.com

Aug 15, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Hard to push wont pick up


Hi David,

I'm sorry to hear you're having difficulties with your DC07. If the machine doesn't seem to be picking up as well as usual, there may be a blockage in the machine - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

If the machine seems hard to push, the internal hose may have become twisted - to resolve this, please remove and refit the internal hose, taking care not to overtighten it.

If you'd like any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Feb 18, 2012 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

I have an original yellow Dyson, DC07. Two tiny springs popped out from the end of the hose. Now the unlock button doesn't work - has no spring to it, doesn't hold wand in place. Nothing else is...


Hi Natalie,

If the hose lock button seems to have broken, the hose will need to be replaced. You can order directly from us by visiting our online store:

http://www.dyson.com/store/spares.asp

Alternatively, if you'd prefer to order over the phone, or would like to speak to someone before making a purchase, you can call us free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Oct 29, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My dyson animal works great in upright and reclined position, but I don't get suction with the extension power hose (or whatever it's called -- the thing that can take attachments). The hose...


Hi there,

Sorry to hear you're having difficulties with your DC07 Animal. If it seems to be picking up well from the cleaner head, but not through the hose, it's likely you do have a blockage in the cleaner. Although I note that you've checked the hose itself already, you may find an obstruction elsewhere. The easiest way to make sure you haven't missed anything is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=114&product=DC07-SY-HEPA_US


By locating and clearing the blockage, you should be able to resolve the issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 19, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

I've bought a dyson dc07 upright vacuum and need to know how to get suction through the hose as opposed to the main machine.


Hi there,

When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:

http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 18, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson won't pick up heavier particles -


check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Jan 30, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

3 Answers

No suction when carpet cleaning. Also won't stand upright


Its possible that it may be blocked in the foot of the vaccum. try going through your instruction manual to locate details on how to disassemble the suction brush and connecting ducts. If you dont have one then use this link to download it. http://ubermanuals.com/node/1870

Let me know how you got on


Cheers

Jun 10, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

7 Answers

Dyson dc07 suction when upright but no suction when tilted in operate position


Not sure if this will definitely fix the problem.......but here goes for anyone with the same problem....spoke to Dyson helpdesk today following some online research i did yesterday. The 'internet' view is that there is a design fault with the cyclone chamber of the DC07 and that older models need it replaced. Mine is a 2003 model and Dyson asked me if there was a Number 1 stamped on the back of the cyclone housing near where the air duct connects to the hoover body....there wasn't. They then said they would send out a new cyclone chamber free of charge (I bought my model as reconditioned in 2007 from an approved Dyson dealer, so no Dyson warranty) suggesting they are aware of a problem. Advice on another site by someone who was also sent a new cyclone is that the holes in the early cyclones were too small and got easily clogged. I'm now waiting for my new part and will see if that fixes it.
very strange though - my old DC01 was a far better model from what I have seen so far of the DC07 - they seem to have gone backwards in design & reliability.
Very impressed with the service from their helpdesk though - they put other companies to shame with their speed of answering the phone and the ability to actually talk to someone not just a series of automated menus - well done Dyson for that at least - I'll reserve judgement on the DC07!!!.

Dec 24, 2007 | Dyson DC07 Bagless Upright Cyclonic Vacuum

6 Answers

Dyson DC07 hose has no suction


Just resolved the same problem...couldn't find a blockage anywhere, but pulled handle out of hose and extended hose as far as possible upward. Aha! There was blockage in the hose at the very bottom where the flexible hose meets the rigid part.. There is a lever which releases the entry to the bottom of the hose. A pencil, lots of coins, a crumpled receipt and general dirt were stuck. Easy to clean and now it works like new again.

Nov 08, 2007 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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