Question about Epson STYLUS R350 Photo Printer

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Epson Stylus Photo R350 giving a paper jam error message

I have an Epson Stylus Photo R350. When I try to print (either plain A4, or 6x4 photo paper), the paper part-feeds then stops and I get a paper jam error message. But there is no paper jam whatsoever, no bits of old paper etc in the works. When I then press the Start button as the message directs, the sheet ejects smoothly, then the printer tries to feed another sheet through and the whole procedure starts again. Interestingly, it prints out nozzle check results without any trouble at all! So far as I know I'm doing everything right in terms of feeding the paper in, the printer is level etc. The problem has occurred intermittently in the past but is now full on and throws up the error message every time. Can anybody suggest a solution?

Thanks, Grant.

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  • egtaylor Jan 31, 2010

    Nope,not solved after all. The moist paint brush trick isn't working at all today, so back to square one! Help!

  • egtaylor Feb 24, 2010

    Thanks johnnoR,sadly your advice came too late to save my Epson from a trip to the tip. Epson online tech support told me the most likely cause was a paper sensor problem but the local Epson people refused to look at it unless I installed 6 new Epson cartridges at a cost of AUD$30 each (I've used a third party continuous ink supply system for many years with no problems whatsoever) and paid them $99/hr labour plus parts. I was possibly looking at a $300 repair bill. They insisted the problem would definitely have been caused by the non-Epson ink (even though the sensor is located miles away from any ink)! I told them that this was just ridiculous Epson-speak and was so angry at their attitude that I went out and bought a new Canon IP4700 for $138. My wife is delighted because it's much, much faster than the Epson, has duplex printing and is going great guns. Thanks for your advice anyway. Cheers.

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An Epson service man (he was VERY kind to suggest this) told me to use a weak detergent solution on the rollers, NOT alcohol as that will dry out the material the rollers are made of. Although the problem has recurred a couple of times, it's worth repeating when necessary. I actually activate the 'print' command so it tries to feed in paper, while I FIRMLY hold a piece of fine cotton cloth stretched over a thin plastic ruler, which I hold down where the paper feed grabs its paper. The printer has a couple of tries to feed paper, reports an error message (because there was no paper) and I activate it again, thus exposing the WHOLE of the feed wheel to the cleansing cloth! WORTH A TRY!

Posted on Feb 20, 2010

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Well, maybe it's solved, maybe it isn't!! I found that by lightly brushing the rubber rollers with a moist paint brush (I thought they might have been a bit smooth/worn) the paper fed though fine. After 30 mins when the rollers had dried the problem returned! Further work needed here!

Posted on Jan 30, 2010

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