Question about Arris SURFboard SB4100 Modem

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Connection during online games

I try to log into my account on the game and it keeps saying that my connection is offline.

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  • sephy123 Feb 21, 2008

    Ok i had no viruses, and i ran the scan, but i cant go to the site of the game that i play but other sites work fine. the site is Byond.com

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This problem may be due to virus. First try to clean by any antivirus software and removes all the viruses and then try to play games online

Posted on Feb 21, 2008

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Ds lite wi fi connect wpa


Try changing your WiFi encription to WEP or no security, this should be available on your cablemodem/router web internface (need a user and password for that) under the Wireless/Security option.

DS Lite is not compatible with any other WiFi encription for online gaming: "Important note about the Nintendo DSi and WPA security: While the Nintendo DSi is compatible with WPA security, Nintendo DS games with online play still require the use of WEP or no security to connect with the Nintendo WFC. Therefore, your connection settings for using these games must be set up on slots 1-3. If you need more details on using your adjusting your router's settings,click here and select your router (if available).

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Router blocking incoming connections to online games/anonymous video chatting


You may need to reset your router once. You will see a reset button at back of your router so all you need is to keep holding it for 10 seconds then
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your RCA may not be capable of handling the bandwidth for several players at one time.
Contact you manufacturer or visit the manufacturers site for gaming information on you model router. If you have the manual check how to do a firmware upgrade if applicable.

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1 Answer

Internet issues i have a seemingly similar problem. when playing a multiplayer network game, i can go only about 1 minute or two before i get disconnected from the server. seems like i'm losing packets...


Sounds like your exceed your bandwidth when you play online. Like you said you having packet loss cause you are not transmitting and receiving all the info due to your connection. And if you play more than one, two, or three pc at one time then you just cut your bandwidth severely. I recommend you check on your upload speed. If you have 128k up and playing multiple pc it will bottleneck.

Go do a speed test-- www.speakeasy.net post back your results

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1 Answer

Ps3 online playing


Check you internet connection (example try to surf the net on the ps3, if you can then simply the madden servers are down)

Servers for games do go down every now and then for maintenance, it's not uncommon at all.

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Modem Drops Connection while I'm online!


Try updating your firmware/software for your modem using this site.


http://www.dlink.com.au/tech/

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1 Answer

Multiplayer ip


If you need to open ports on your router just follow the manual. If you need one just add a comment and I'll get right back to you. If this doesn't work do the same. Go slow and follow instructions. This should fix your problems. Keep track of what you do so it can be undone to start fresh just in case this doesn't work but it should.

Firewalls
GameSpy Arcade is 100% reliant on your Internet connection being fully functional. The same holds true for any games that you want to play online against other people. Firewalls and proxy servers are designed to block your Internet connection in order to minimize the chances that your computer will be accessed (or hacked!) by "unwanted visitors." They also have the unfortunate side-effect of disabling many of the things you might want to do online -- like play games -- since these activities depend on your PC making an unimpeded connection to other computers. Therefore, if you are using a firewall or proxy, Arcade may not function properly nor will you be able to download and install all of the files that you need in order to use the software to play games online.

Connecting to different places online requires access through "ports" in your PC's Internet connection, and firewalls and proxies will close certain ports for your protection. This is not always necessary, but you as the firewall/proxy owner are the only one who can open those ports. We can't do it for you - but we can give you some tips on how to configure your firewall / proxy to allow Arcade to work properly.

What is a firewall or proxy?
Firewalls and proxies are software programs or pieces of hardware designed to protect your computer and/or network from Internet intruders. Some of these are:
  • Windows XP Firewall
  • Norton Internet Security
  • Tiny Personal Firewall
  • Zonealarm
  • Sygate (proxy)
  • Wingate (proxy)
  • Internet Connection Sharing aka ICS - provided by Windows 98SE and higher (proxy)
  • Linksys Routers (hardware firewall)
  • D-Link Routers (hardware firewall)
  • Cisco Routers (hardware firewall)

Working Around the Firewall / Proxy

If you are behind a firewall/proxy and are able to change its settings, Arcade needs the following TCP ports open in order to function:
  • 6667 (IRC)
  • 3783 (Voice Chat Port)
  • 27900 (Master Server UDP Heartbeat)
  • 28900 (Master Server List Request)
  • 29900 (GP Connection Manager)
  • 29901 (GP Search Manager)
  • 13139 (Custom UDP Pings)
  • 6515 (Dplay UDP)
  • 6500 (Query Port)

    Disabling firewalls will not work
    Unfortunately, in most cases, firewalls/proxies cannot simply be disabled in order to allow you to use Arcade and your game. Disabling the firewall / proxy will not open the necessary ports. It will simply shut down the firewall/proxy and leave the ports closed. Also, many factors may conflict with your firewall: Internet Connection Sharing, the use of more than one firewall, or your operating system may all cause conflicts that keep you from enjoying Arcade.
  • Special notes to Windows XP users:
    Windows XP has a built-in firewall. If you are using 3rd party firewalls/proxies with Windows XP, you will have to consult both the firewall/proxy developer and Microsoft to determine their compatibility with one another. You will also need to speak to your game's developer in order to determine the game's compatibility with WindowsXP, its firewall and your 3rd party firewall/proxy.


    Disabling / Setting Permissions on Specific Firewall Programs

    We do not recommend disabling your firewall. Disabling it will not make it open up the ports it has already closed. Instead, you need to configure it to allow access to Arcade. This is usually called "giving permission," and can be accomplised quickly by following these steps:

  • Windows XP Service Pack 2 -- The built-in firewall that comes bundled with Windows XP will affect two areas of your Arcade experience: 1) Arcade itself (including the login process, using PlayerSpy, chat, using the Download Manager and playing games) and 2) Hosting any parlor or peer-to-peer games. In order to use Arcade and play games properly with Windows XP, you should follow these steps:

    1) Unblocking GameSpy Arcade During Login: Click the "Unblock" button in the Windows XP firewall prompt the first time you attempt to log into Arcade atfer installing Service Pack 2

    2) Unblocking GameSpy Arcade via Control Panel: If you forgot to click "Unblock" in Step 1, or if you want to be ahead of the curve, you can configure the XP firewall to unblock Arcade via the Windows Control Panel. To do this: Click on Start > Settings > Control Panel > Windows Firewall. In the Windows Firewall menu, Click on the Exceptions tab. If GameSpy Arcade is not listed, Click on the Add Program button, find GameSpy Arcade on the list of available programs and click the OK button.

    3) Unblocking Your Games: This can be done in one of two ways: a) Either wait for Windows to prompt you to unblock the game and click the Unblock button (this usually happens the first time you attempt to host a game after installing Service Pack 2, or; b) Use the Windows Control Panel to add the game to your list of Exceptions, using the same method listed in step 2 above.

    4) Unblocking Ports: You can take the unblocking process a step further by instructing Windows to open the Firewall to all ports used by GameSpy Arcade and most of its supported games. To do this: Click on Start > Settings > Control Panel > Windows Firewall. From the Windows Firewall Menu, click on the Exceptions tab, then click on the Add Ports button. From the Add Ports Menu, enter a port from the list of ports at the top of this Arcade support page. Be sure to indicate whether this is a UDP or TCP port (the list above should indicate which it is).

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1 Answer

Offline


in top left, touch the file menu and then go down to see "Work offline"...does it have a check mark next to it...if so touch that to toggle back to normal online setting.

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1 Answer

Laggy game play


If your planning on playing games online, best bet is go for broadband. as dial up modem is no use for playing games, no matter which 56k dial up modem you have. John :-)

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