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Dell Photo Scanner / Printer / FAX All-In-One (AIO) Model 964 getting "Printer cannot communicate with computer" error. Technician failed to solve problem remotely over the phone ever after installing the latest drivers. Printer pooler service is Started in services.msc. Can change all settings in Devices and Printers under Start Menu. Port is selected as USB 0001 (Virtual). USB Cable is connected properly. Cannot print anything, and print spooler remains blank when trying to print. I am running Windows 7 Home Premium OS. Please advise! Thank you!

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  • Scott Michael Olson
    Scott Michael Olson Jan 30, 2010

    Yes, the setup was run both in compatibility mode for Vista 32-bit and run as administrator.

  • Scott Michael Olson
    Scott Michael Olson Jan 30, 2010

    * * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *

    After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. The full thread of the solution can be found here:

    http://en.community.dell.com/forums/t/19...


    Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:

    1) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.

    2) Unplug the USB cable from the computer.

    3) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:

    http://support.us.dell.com/support/downl...


    4)
    Extract all the files from R166225.ZIP into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.

    5) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This is where the executable file was located on my system at this point.)

    6) Reboot the computer when prompted by the Dell Clean-Up Utility.

    7) After the computer reboots and Windows 7 starts back up, log back in.

    8) Download the self-extracting file R146813.EXE here:

    http://support.us.dell.com/support/downl...


    9) Navigate to the file R146813.EXE, right-click the filename, click Properties, click the Compatibility Tab, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.

    10)
    Right-click SETUP.EXE, click Run as Adminstrator, and run SETUP.EXE. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.

    11) Re-connect the USB cable to your computer when prompted by the Setup Utility. A small warning: when I did this step, Windows detected my printer and installed its own native drivers for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility to update the driver, which is what you want to do. Continue to run the Setup Utility as normal.

    12) Reboot the computer once again.

    13)
    After starting up Windows 7 and logging in, go to Start > Devices and Printers, and left-click the icon for the printer twice. Click Customize your Printer, then the Ports Tab. Check off "Enable bidrectional support."

    14)
    Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer and click Print Test Page.

    15)
    If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.











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  • 4,472 Answers

Unfortunately on their website it isn't listed as supported by windows 7. Also when a new operating system comes out there is always a lot of issues in the beginning. I have seen quite a few windows 7 problems of this nature. My first question would be did you run the setup in compatibility mode for windows vista? This would be the first thing to try.
Thank you,
Lee

Posted on Jan 30, 2010

  • Lee A.
    Lee A. Jan 30, 2010

    also make sure to check mark run as administrator. That could also be the issue so run in compatibility mode and run as administrator.
    Thank you,
    Lee



  • Lee A.
    Lee A. Jan 30, 2010

    Was it a dell technician that worked on your problem? My next suggestion would have been to uninstall the printer. I assumed that had been tried though.Though the bidirectional thing is a new one for me. Like I said issues like this are common with new operating systems and often require work around of this nature. So the information usually comes from the manufacturer as it should.
    Thanks again,
    Lee


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Trying to print to a dell photo aio printer 964 from my laptop and it keeps telling me "communication not available; the printer cannot communicate with the computer; please turn on enable...


Bidirectional Printing - A means of printing by a computer printer which prints one line from left to right, then the following line from right to left. Such printing is faster than printing in one direction only, as there is no need to wait for the carriage or other imaging mechanism to return to the left margin before starting a line.
how to enable bi-directional printing.here's how:
  1. -click on start
  2. -click on printers and faxes (control panel->printers and faxes)
  3. -right-click on Dell Photo All in One Printer 964 All-In-One icon
  4. - click on properties
  5. -click on ports tab
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  8. -try printing again

note: in vista , printers and faxes is printers.in win 7 ,it's devices and printers.
and properties in win 7 is printer properties


Jun 05, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

What is error #2200


The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve the issue and clear the error message.

Printer Reset



1 Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.

Did the error message return?

Yes: Continue to step 2.

No: Attempt a test scan. If the error message does not reappear, the error is resolved.


2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.

Did the error message return?

Yes: contact Dell.
No: Continue to step 3.


3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.

Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.

No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.


4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.

Did the error message return?

Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, contact Dell.

No: Install the color cartridge. If the printer fails, contact Dell. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.

Mar 23, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?


From the manufacturer's web-site:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

(for the 'AIO 960', not your 'AIO 964' model), there currently is no "64-bit" drivers. Will the 32-bit driver work?????

I could not find ANY information about the '964' printer.

Jan 02, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

How to get the all in one fax / copier /printer to stop printing a report after each incoming and out going fax. It waistes ink and paper.


1 Click Start Programs or All ProgramsDell PrintersDell Photo AIO Printer
964
Dell All-In-One Center.
2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click
Display the Printer Setup Utility.
Printer Setup Utility Tabs
On this tab: You can:
Send • Enter your name and fax number.
• Select a maximum send speed and a print quality for outgoing faxes.
• Choose whether to scan the entire document before dialing the number.
• Choose whether to use error correction.
• Select when to print a fax usage report.
• Select when to print a fax activity report.

this information is from the manual found here
http://support.dell.com/support/edocs/systems/PRN964/en/om/om_en.pdf

I hope this helps

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I am trying to scan photos onto the computer


Try using the Dell all-in-one center instead of straight from the printer.

Start->All Programs->Dell Printers->Dell Photo AIO Printer 964->Dell all-in-one center

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I have new Dell computer with Vista, and dell aio 964 printer/scanner. Printer works fine but scanner says "communication no available DELL AOI Vist 64-bit


Check the link below and if I have the correct model printer shown.If so , then Dell has not yet written a VISTA 64 bit driver for this model printer.  You may contact them,of course,  and see if their is a work around like 32 bit emulation. 

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

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Receiving fax


I have a dell photo AIO printer 924. Please email a solution. Thank you.

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throw it in the dumpster and buy a new one

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