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I have installed the satellite dish according to the manual and have a good signal strength however it still can't find any channels. the Error message 52 comes up saying there is a technical problem. I have double checked everything and it all appears as per instructions. Austar will not help us as we live in an owner install area. what do I do?

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  • andrewandtas Feb 01, 2010

    Sorry I was not very clear in my intial post. The dish we are installing is a Austar owner install kit. Because we live in the middle of woop woop there is no one that will come out here to install our dish etc. So we used all new cable however not sure which size as is just what was provided and no splitters were used. There are 3 other dishes in this community on different houses and the last bloke to install his got it no trouble. It doesn't make sense we have followed all the instructions to the letter. When we have the lttle signal finder box plugged in to the line we can get a signal strength of 100 then we unplug it to plug the main line back in and it drops to about 49. Austar refuse to help as it is owner install and not there problem. The only thing they said was we are on the wrong satelitte but there is no other satelite signal out there in the north - east quad. Hope this makes it all as clear as mud and you are able to help us a bit.

    Cheers

  • andrewandtas Feb 01, 2010

    The make of the dish is a Optus C1 as supplied by austar.

  • andrewandtas Feb 01, 2010

    Thanks, we haven't tried swapping recievers yet. I have spent ages sitting on the couch while my hubby adjusts it manually and I yell out the signal strength as it changes. Even when he magically got it at 100% it still couldn't find any channels after resetting it. We'll try swapping recievers and see how we go.

    Thanks again.

  • andrewandtas Feb 01, 2010

    Cheers I will check all these things with my husband tonight. I will leave this problem open for now incase we still have no luck and I nedd to come back for more info.

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I install dishes for a living. I have a couple of questions for you.

1. Did you run a new line to the house from the dish to the receiver.

2. Did you use a splitter in between the dish and the receiver.

3. What size coaxial cable did you use.



Here are the way the answers shooed be to each question above.

1. Yes instaled new wire to receiver. If No we need to talk.

2. No I did not use any splitter's to go to other TVs. If yes we need to talk

3. RG59 or RG6 coaxial cable.

Also can I get the make and model # of reciver and service provider. Is it Dish Network or Direct TV.

Posted on Jan 30, 2010

  • 2 more comments 
  • Jyackle5
    Jyackle5 Feb 01, 2010

    Have you tried to reset the receiver with the button in front. Also you might want to talk to the neighbor and see if you can take your receiver down to his house to see if it works. Also I do not trust the signal finders they do not work. You need to have the signal up to at least 65% or better to have the receiver work. Try the way I do it buy having someone in the house watching the signal meter as you adjust the dish to get max signal. Will be online for about 3 to 4 more hrs if you need help.

  • Jyackle5
    Jyackle5 Feb 01, 2010

    YEs I would try the neighbor's receiver to see if it works. Or take yours to his house to see what happens. You might have a bad receiver. If the neighbor's receiver works at your house then it is the receiver. If it does not then there is something wrong with the wiring. Also when you tack the wire to the house make sure that you do not put a nail in it or you can get the same problem you have now.

  • Jyackle5
    Jyackle5 Feb 01, 2010

    One more question did you put the ends on the cable. If so make sure that there is no small wires touching the center copper wire if you look down the end where the screw fitting. If so that will ground out the signal and you will not get picture.

  • Jyackle5
    Jyackle5 Feb 01, 2010

    No problem Just let me know if you have any questions. I will be off line at 10:00pm PST. will be back tommarow after 3:30 pm. It is 9:45 pm now

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