Question about Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Bad pump??? Bought used and did a few loads OK but lots of sand/small gravel came out discharge. Fifth load would not drain basket. Error code said drain failure. Went to troubleshoot/diagnose mode and input codes to drain basket - could hear pump motor run, but no water moving. Took pump assembly out and inspected it - no visible obstruction in basket drain hose, pump or discharge hose. I could turn impeller easily with finger and it seemed loose. Upon reinstall, pump motor running but not moving water. Maybe broken impeller or shaft?? Before buying new pump, did I miss anything????

Posted by on


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 526 Answers

Is this a FAV6800A or FAV9800A machine? I would normally ask for clarification but I can’t post a pic with a clarification question. I’m an owner of a FAV6800A.
I assume the error code was “ND”.
Did you open up the pump housing to expose the impeller? Make sure it hasn’t broken loose from the motor shaft and is freewheeling.

bad pump???  Bought used and did a few loads OK - ecbead7.jpg

Sounds like you have checked the Sump Cap for any clogs and drain hose to drain pump for a clog.

If your machine is not a FAV6800A or FAV9800A then please disregard my solution please don't vote on the solution.

This forum doesn’t require Machine Model Number or Serial Number which is a big mistake.....Rich

Posted on Jan 30, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 4,088 Answers

Try lowering the drain hose outlet below the water level in the outer drum--water should flow from the hose freely which will show that all passages are open. That would point to the pump itself. If the pump can be disassembled, see if the motor shaft is turned when the impeller is turned. It may have sheared some small splines within the impeller. Pull the impeller off of the shaft, clean the drive surfaces, and glue the impeller to the shaft with 'crazy' glue. Make sure that all of the sand and gravel are out of the machine to prevent further problems. Hope this helps!

Posted on Jan 30, 2010

Testimonial: "Excellent help. Impeller had separated from shaft, but could not be repaired. Looks like a new pump is needed. "


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

My front loading Crosley washing machine is showing error code 21. What does that code mean?

Can't remember the exact error code, but my crosley front loader would not spin. I found out this was because all the water was not being pumped out. I wash a lot of dog blankets and found out the drain basket was completely blocked. I was able to remove and clean from the back and this fixed my problem. I guess it could be the pump but check this basket first. The way I did it from the back was hard so I suspect there is a better way to access the basket.

Jun 23, 2014 | Crosley CW5000 Front Load Washer

1 Answer

I have a samsung and the light is flashing suds, what is that?

Likely there will be crud in the hose between the tub and drain pump. Or if tub has a basket like filter attached to it the crud will be there. There are videos on youtube that explain how to perform the procedure. To find them type, for example " Samsung front load drain pump " if it's a front loading machine that is, into the youtube search bar. Hope this helps.

Jan 14, 2013 | Washing Machines

4 Answers

When backwashing...sand discharges out backwash hose..

A little sand in backwash is not uncommon. Many packaged sand filter systems use pumps whose flow rates greatly exceed the flow capacity of the filter.(the more horsepower the better, right? - Wrong) If this occurs only during back flush the the pump is too strong or the sand level is above the beginning of the rounded top of tank. The sand level will eventually correct itself.

Aug 10, 2012 | Hayward SAND FILTER, PRO SERIES

1 Answer

After doing a load of items used on the beach there was sand in the washer. We did a second load from house hold items...Still sand in the washer. After runnibg an empty load the sand dissapeared. Is...

Hi from retired Englishman in SW France,

There is always a chance, albeit I would suggest, a slim one that fine sand could do a little damage to the impeller blades of the drain pump. You should be able to see the blades if you remove the drain filter and look inside the drain pipe. It does sound though as if you have got rid of any sand which was left anyway ;-0)
Good luck,
John C

Mar 20, 2011 | Estate ETW4100SQ Top Load Washer

2 Answers

I've got an OE fault code. Did what the manual said to do and didn't clear the code. I believe the water pump went out because when it gets to the rinse cycle it makes a grinding gravel sound and doesn't...

The LG error code OE simply means "the pump is blocked". Presumably the water isn't being emptied properly. As with all error codes it is possible that there is a cause other than the exact description in the error code explanation but basically this error means as far as the washing machine is concerned it thinks the water isn't pumping out. A pump, or filter blockage is the most common cause but it could be caused by other faults such as a faulty pump, or even a blockage in the drain hose or somewhere else in the system etc.

LG themselves have some information on this error code..

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Feb 07, 2011 | LG WM2487H Front Load Washer

1 Answer

How do I hook up a sump pump do it go to a drain or out to the lawn.road

Most areas it is not up to code to discharge stormwater into a public sewer. In other areas it is not permitted to discharge into street. This can errode the streeet and causing freezing. There is a pop up device to allow you to discharge into your yard. It will pop up when pressure lifts it allowing the water to discharge in your yard. Be sure that the water doesn't flow into a neighbor's yard. You will have to make provisions for the outlet to drain in the winter. I would keep the pipe below frost line. Where pipe turns up I would drill small weep hole and back fill area with sand or gravel to allow the pipe to drain when pump turns off.

Oct 06, 2010 | Do It Best Column Sump Pump

5 Answers

What is error code E23 for the Frigidaire Affinty front loading washer

before buying anythings, you have too check the manual too see if you didn't put it in factory test mode by accident. the manual is suppose to be under the top,(two screws on the back)
After that, second thing you have too do, remove the back (six screws) the drain pump is located under the the baril. there is a black rubber tube attached to it. In this tube, there is a basket that keed hard thing away from the pump. In my case, some hair pin pass the basket and block the pump rotor. The computer of the machine told me it was Error E23 but after cleaning, everything work like new!!

So try cleaning it yourself, it is easy even with basic skill. You will need a star screwdriver, a scare-screw driver, pliers.

Remember, better have the machine empty before doing anything, because you'll be working on the DRAIN LINE.

Hope that help someone.
Vincent D.

Jul 09, 2010 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

My washer is indicating a "ld" problem. I have readjusted the load and restarted the machine but it continues to stop and the "ld" code keeps coming on. I have a very small load in the machine so I know...

Hello, the "Ld" error code indicates a long drain. It is displayed when water level does not change while the drain pump is running. You can check for the following problems:
  • Is the drain hose kinked or clogged?
  • Check the drain pump for clogs. Is it running?
  • Is the drain hose height greater than 96 inches?
  • Is the pressure switch hose connection from the tub to the machine control board pinched or plugged?
  • Do you see excessive suds in the basket? Are you using high efficiency (HE) detergent?
  • Thanks

Jun 13, 2010 | Whirlpool Calypso GVW9959K Top Load Washer

3 Answers

How do you diagnose a bad washer pump vs a cloged line?

Amana ALW480DAW seems to be not completely draining. When I start a new load water in basket becomes dingy and smells. Washer smells when it has not been used for a couple of days. We have checked the outflow and inflow drain tubes found no problems. It seems to spin and agitate normally, it drains to a point and leaves water in it, not visible in the basket. When we blow on the outflow tube when it is done draining there is still water present, we can hear it bubble.

Feb 23, 2009 | Amana 3.2 cu. ft. Top-Load Washer

3 Answers

Maytag neptune tl washer

A dc error means that the clothing is not being distributed properly in the basket. This usually happens when the machine is lightly loaded. If the load seems o.k. then the problem is probably with the sensor at the side of the basket.

Apr 26, 2008 | Maytag Neptune FAV6800AW Top Load Washer

Not finding what you are looking for?
Maytag Neptune FAV6800AW Top Load Washer Logo

128 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Bill Long

Level 3 Expert

587 Answers

Ronny Bennett Sr.
Ronny Bennett Sr.

Level 3 Expert

6927 Answers

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides