Question about Maytag Neptune FAV6800AW Top Load Washer

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Bad pump??? Bought used and did a few loads OK but lots of sand/small gravel came out discharge. Fifth load would not drain basket. Error code said drain failure. Went to troubleshoot/diagnose mode and input codes to drain basket - could hear pump motor run, but no water moving. Took pump assembly out and inspected it - no visible obstruction in basket drain hose, pump or discharge hose. I could turn impeller easily with finger and it seemed loose. Upon reinstall, pump motor running but not moving water. Maybe broken impeller or shaft?? Before buying new pump, did I miss anything????

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Is this a FAV6800A or FAV9800A machine? I would normally ask for clarification but I can’t post a pic with a clarification question. I’m an owner of a FAV6800A.
I assume the error code was “ND”.
Did you open up the pump housing to expose the impeller? Make sure it hasn’t broken loose from the motor shaft and is freewheeling.

bad pump???  Bought used and did a few loads OK - ecbead7.jpg

Sounds like you have checked the Sump Cap for any clogs and drain hose to drain pump for a clog.

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If your machine is not a FAV6800A or FAV9800A then please disregard my solution please don't vote on the solution.

This forum doesn’t require Machine Model Number or Serial Number which is a big mistake.....Rich

Posted on Jan 30, 2010

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Try lowering the drain hose outlet below the water level in the outer drum--water should flow from the hose freely which will show that all passages are open. That would point to the pump itself. If the pump can be disassembled, see if the motor shaft is turned when the impeller is turned. It may have sheared some small splines within the impeller. Pull the impeller off of the shaft, clean the drive surfaces, and glue the impeller to the shaft with 'crazy' glue. Make sure that all of the sand and gravel are out of the machine to prevent further problems. Hope this helps!

Posted on Jan 30, 2010

Testimonial: "Excellent help. Impeller had separated from shaft, but could not be repaired. Looks like a new pump is needed. "

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