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Does my extended warranty cover a replacement console?

If my 360 dies before the extended warranty kicks in, and I have Microsoft fix it, does that effect my extended warranty at all? I'm wondering if it craps out again after Microsoft fixes it, and it comes back with a different serial number, I'm afraid my extended warranty won't cover the new console. I hear that Microsoft doesn't always send you the same console after you send it in for repair.

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  • meganame Jan 30, 2010

    Sorry, that doesn't sound perfectly clear now that I'm rereading it.
    I'm worried that if I send my console to Microsoft before the manufacturers warranty expires, and they send me a new or refurbished system in return, my extended warranty may not cover that new console. You know, because it will have a different serial number than the one I bought at Walmart. Should I be concerned?

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If you have received a console from microsoft after a repair and it is still faulty or receives a fault then it will be covered by them as they originally repaired it when it was under warranty and your warranty will not be affected in any way as they will have it on there system to say the console is owned by you and still under warranty from a previous console or you will receive a full warranty as it is a new console

Posted on Jan 31, 2010

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Three red lights


Three red lights error occurs when there is a general hardware failure with the Xbox 360. When this error occurs the systems signals it by showing 3 flashing red lights around the power button. There are a variety of reasons speculated why this error occurs.

The most common consensus is that the Xbox 360 has an inefficient design causing it to overheat. The overheating causes other reactions to the parts in the system to malfunction giving you the 3 flashing red lights.

So how do you fix it? Well if you still have your Xbox 360 warranty then you can ship it to Microsoft to have them fix it. Microsoft has extended the warranty to 3 years due to the huge number of problems with the consoles. There are a few stipulations to the warranty, though.
  • Only covers the Red Ring of Death Error. It does not include other types of malfunctions.
  • Applies only to the original purchaser of the Xbox 360. So you would not be covered if you bought your system from somebody else or if you purchased a used version.
  • Must have your receipt or proof of purchase.
  • Be prepared to lose any saved information that you may have if Microsoft decides to send you a replacement system instead of fixing your old one.
  • Prepare to be without your Xbox 360 for up to 4 weeks or longer, although some people have reported receiving them back much sooner.

So if your system is still under warranty and you meet the requirements above then you can send your unit to Microsoft since they do not charge you for the repair.

Dec 23, 2010 | Microsoft Xbox 360 Console

1 Answer

3 red lights on my xbox 360 and wont work and is non responding to the telly


If you have a working warranty, I highly suggest you send the console to Microsoft for repairs,as a repair will void your warranty. While Microsoft dropped the ball on product quality in efforts to get the 360 out before the other consoles, they picked up the proverbial dirt-covered ball by extending all warranties to 3 years. https://myservice.xbox.com/en-us/Pages/Welcome.aspx
BUT If you have no warr. You can send it to Microsoft for a fee.. Or you can try to fix it yourself. Here are a few sites you can study up on how to do it your self. http://www.instructables.com/id/Fix-the-Red-Ring-of-Deathwithout-towels/
http://en.wikipedia.org/wiki/Xbox_360_technical_problems
http://www.thinktechno.com/2008/05/12/tutorial-to-fix-your-xbox-360-rrod-using-soldering-kit/

Dec 06, 2010 | Microsoft Xbox 360 Console

1 Answer

I tun my x box 360 on and put in a disc then it says reding for 3 seconds then it says open again it just wont load the discs for me i have used a lens clener so wa can i do now


This can be caused by a dirty laser in the drive. Try cleaning the laser with a Q-tip and alcohol. If this does not fix the problem, the laser needs to be replaced. Contact Microsoft to see if your console is still under warranty.

If the unit is not under warranty, visit www.wiredextreme.com or call toll free 1-888-389-3038. We are a console repair company based in Texas, and can get your Xbox up and running in no time. All of our repairs come with a standard 90 day warranty that covers the entire console, not only our repairs. Extended warranties are also available at additional cost

Jun 21, 2010 | Microsoft Xbox 360 Console

1 Answer

When you put a game in it keep saying open tray its a xbox 360


This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty. If the unit is not under warranty go to www.wiredextreme.com. We are a console repair company based in Texas, and we can clean/replace the laser for you. All of our repairs come with a 90 day warranty that covers the whole console not just what we repaired. We also offer extended warranties up to 4 years at additional cost. If you have any other questions/concerns feel free to email support@wiredextreme.com or call toll free 1-888-389-3038.

May 19, 2010 | Microsoft Xbox 360 Console

1 Answer

My x box 360 keeps saying open tray when a game is in there i open it and it says reading then i keep doing it and it does the same thing


This can be caused by dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty.

If the unit is not under warranty go to www.wiredextreme.com. We are a console repair company based in Texas, and we can clean/replace the laser for you. All of our repairs come with a 90 day warranty that covers the whole console, not just what we repaired. We also offer extended warranties up to 4 years at additional cost. If you have any other questions/concerns feel free to email support@wiredextreme.com or call toll free 1-888-389-3038.

May 10, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 will not read any disk


This can be caused by a dirty laser in the drive. Try cleaning the laser with a q-tip and alcohol. If this does not fix the problem, the laser may need to be replaced. Contact Microsoft and see if the unit is still under warranty.

If the unit is not under warranty go to www.wiredextreme.com. We are a console repair company based in Texas, and we can clean/replace the laser for you. All of our repairs come with a 90 day warranty that covers the whole console, not just what we repaired. We also offer extended warranties up to 4 years at additional cost. If you have any other questions/concerns feel free to email support@wiredextreme.com or call toll free 1-888-389-3038.

May 12, 2010 | Microsoft Xbox 360 Console

1 Answer

Red ring of death how do we fix


try turning off your xbox and letting it sit for a while. when you restart it, if it still has the red ring of death then you will need to contact Microsoft and receive a replacement. lucky, Microsoft has extended the warranty on red rings of death so you may still be covered by it. hope this helps

Feb 18, 2010 | Microsoft Xbox 360 Console

2 Answers

When i turn my xbox 360 on one light in the bottem right corner flash red and it reads E 74 error but when i unplug the xbox from the t.v it doesnt flash red, does this mean we need a new wire


one red light means the video card is dead not the cord and unfortunately cannot be fixed and to make it worse this error is not covered by warranty, if you want it under warranty tel microsoft wen you ring that it has 3 red flashing lights (RROD) not 1 as this error is covered by warranty

Jun 30, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox E 73 error


Hi Brett,

FYI. the 3yr extended warranty only applies for the 3RED LIGHTS and E74 issues only..if the console is already in the service center,you dont have to worry anymore,microsoft technicians will surely work hard to get it fixed. just wait 2-3weeks for the whole repair process,and you& your son will enjoy playing xbox in no time. :-)

May 15, 2009 | Microsoft Xbox 360 Console

1 Answer

When trying to turn the xbox on the circle that lights up is now lighting red


That is called the red ring of death. I don't own an XBOX 360 but I would contact Microsoft. Some XBOX 360 have been covered by an extended warranty because So many of them have had this problem. To my knowledge there is nothing you the user can do to fix this type of problem

Good Luck

Jan 14, 2009 | Microsoft Xbox 360 Console

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