Digital Cameras
Problem for Digital Cameras
Generic problem for all Digital Cameras

Sanyo VPC-E760 Lens not closing




By scrcfl on Feb 17, 2008

" "
My camera lens will not close, and is unable to take pics. Screen says "Lens Error 27" then "Lens Error 17"

Same Problem

Dec 26, 2008

-   HRELP-   Guest

Dec 09, 2008

-   My camera is almost brand new and the lens won't close. It reads lens error 27. It comes on for a second then shuts off.-   scstephaniec

Nov 16, 2008

-   I have erroe lens 27 on my sanyo digital camera moddel vpc-e870
it also will say erroe lens 11. Please help me. if i coudl atleast know what is wronge to try to fix it. I have taken my whole camera apart and have no clue what to do now that i am on the inside. Thank you -   crazychike10

Aug 06, 2008

-   my camera will not close & says lens error: 27, when i look at pictures it's the only thing that shows & then it says lens error: 11 my camera is brand new & i just opend it.

-   nadiaaaliyah

Aug 02, 2008

-   My Lens Doesnt Want to Come Out. It Only Comes Out If I Turn It Own Andd Pull It Out. And When I Turn It Off The Lens Only Goes In Half Way. How Can I Fix It.-   ahhchewpati

Best Solution

posted on Mar 29, 2008
Helpful)

Racheltea

Rank: Apprentice 
Rating: 91%, 9 votes
ugh! I have the exact same problem! It said lens error, so I turned it off. Now it will not come back on and the lens will not close, it is stuck out. This is so frustrating, any ideas how to fix it?
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Solution #2

posted on May 12, 2008
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
to fix this problem is quite a job. I took mine apart to find what had happened and worked out why it wouldnt work. It is very difficult unless you have taken things apart before. Basically there is a large ring gear that turns to focus the lens. inside this ring there is 3x pairs of vertical grooves a thicker set of grooves which is to locate the ring over lugs and a thinner set of grooves which is used to drive the lens out. What happens is the shock of being dropped jumps the grooves so the lens pins go into the thicker track which then jams. Even when i sorted the lens it wont work as i think it burnt out something. although it does drive out correctly now.

Solution #3

posted on Aug 28, 2008
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
i fixed this problem myself. i dropped it on the lense so the lens got jammed in... what you have to do is manually put your lense out... i had to toy with it and really give it a good pull.

Solution #4

posted on Feb 29, 2008
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
take your camera to a repair shoppe. or, email the company or call them. the lens isnt closing is a sign that it was knocked out of alignment. did u drop it or something? call the company and if it was a careless mistake on their part, they'll repair your camera for free even if the warranty is expired. if it's your mistake, then call a repair shoppe. they will usually charge 30 to 50% of what you paid for your camera.


hope this helps.

Solution #5

posted on Jul 05, 2009
Helpful)

qweedo123

Rank: Apprentice 
Rating: 92%, 3 votes
THis is really easy to fix. just pull the lense out so it is alligned. it might seem like your breaking the lens but its just jammed.
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2 people thought this was helpful

Solution #6

posted on Aug 28, 2008
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
same with me. this sucks

Solution #7

posted on Sep 16, 2009
Not Rated)

all-guru

Rank: Guru 
Rating: 86%, 234 votes
Well lens errors are very common in these digital cameras. Usually it's sand or grit interfering with the lens extension mechanism. 
Check the below link to do a try to correct it -

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

If further you have the same problem it means there is a gear-motor alignment of the lens which moves in and out with the help of motor. This part is replaceable at an authorized Sanyo Service Center. Aprox repair cost is $120.

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18 Other Users Have The Same Problem - Continued

Comment by Guest, posted on Aug 01, 2008

When I turn the camero on and go to take a picture it reads error lens 27, Why?

Comment by Guest, posted on Jun 13, 2008

My lens wont close either and I cant get the camera to stay on. It turns on for a brief second and then shuts right back off. What is the problem and can it be repaired.

Comment by JAMIACAN BOI, posted on Jun 06, 2008

MY SANYO VCP-S650 LENS IS NOT OPENING OR CLOSEING AND IT SAYS LENS ERROR 1302

Comment by lynjones, posted on Jun 02, 2008

when camera is off the lens retract in but it is open but when i turn the camera on it extend but the lens closed. what should i do?

Comment by TamaraTES, posted on May 11, 2008

My battery died right before I was about to turn it off and the lens was still out. Now that the battery is recharged and back in the camera, the lens still won't go in and the error message 'lens error 12' 'lens error 28' and 'lens error 22' appear simutanously. I just recieved this camera yesterday so I'm positive the warrenty is still good. How do I fix this problem?

Comment by bb13, posted on Apr 27, 2008

My camera fell and now my ens will not close. I just got November '07. Can I come to BestBuy and will you fix it???

Comment by camerawoes, posted on Apr 01, 2008

MY lense will not close either same model-- and just got it Dec 24th!!

Comment by lillela, posted on Mar 27, 2008

my camera wont take any pictures and it says lens error 27 and the atuo focus doest want to come out

Comment by Shadow123, posted on Mar 23, 2008

I received my camera as a gift for Christmas and the lens will not close and it keeps reading lens error: 21 It also will not let me take pictures and the camera was not dropped.

Comment by portie, posted on Mar 11, 2008

when i turn my camera on it will say lens error and immmendently turn off

Comment by biggie1, posted on Mar 02, 2008

camera is saying lens error 41?

Comment by KSTEEP, posted on Mar 02, 2008

YES MY CAMERA'S LENS WILL NOT CLOSE AND IT SAY'S "LENS ERROR" AND I CAN NOT TAKE PIC'S

Comment by madmomof2, posted on Mar 01, 2008

I have had the camera for less than a month and mine is doing the same thing. Playback is fine but anything else... Lens Error

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