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to fix this problem is quite a job. I took mine apart to find what had happened and worked out why it wouldnt work. It is very difficult unless you have taken things apart before. Basically there is a large ring gear that turns to focus the lens. inside this ring there is 3x pairs of vertical grooves a thicker set of grooves which is to locate the ring over lugs and a thinner set of grooves which is used to drive the lens out. What happens is the shock of being dropped jumps the grooves so the lens pins go into the thicker track which then jams. Even when i sorted the lens it wont work as i think it burnt out something. although it does drive out correctly now.