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Sanyo VPC-E760 Lens not closing

My camera lens will not close, and is unable to take pics. Screen says "Lens Error 27" then "Lens Error 17"

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  • 16 more comments 
  • madmomof2 Mar 01, 2008

    I have had the camera for less than a month and mine is doing the same thing. Playback is fine but anything else... Lens Error

  • KSTEEP Mar 02, 2008


  • biggie1 Mar 02, 2008

    camera is saying lens error 41?

  • portie Mar 11, 2008

    when i turn my camera on it will say lens error and immmendently turn off

  • Shadow123 Mar 23, 2008

    I received my camera as a gift for Christmas and the lens will not close and it keeps reading lens error: 21 It also will not let me take pictures and the camera was not dropped.

  • lillela Mar 27, 2008

    my camera wont take any pictures and it says lens error 27 and the atuo focus doest want to come out

  • camerawoes Apr 01, 2008

    MY lense will not close either same model-- and just got it Dec 24th!!

  • B B Apr 27, 2008

    My camera fell and now my ens will not close. I just got November '07. Can I come to BestBuy and will you fix it???

  • TamaraTES May 11, 2008

    My battery died right before I was about to turn it off and the lens was still out. Now that the battery is recharged and back in the camera, the lens still won't go in and the error message 'lens error 12' 'lens error 28' and 'lens error 22' appear simutanously. I just recieved this camera yesterday so I'm positive the warrenty is still good. How do I fix this problem?

  • lynjones Jun 02, 2008

    when camera is off the lens retract in but it is open but when i turn the camera on it extend but the lens closed. what should i do?

  • JAMIACAN BOI Jun 06, 2008


  • Anonymous Jun 13, 2008

    My lens wont close either and I cant get the camera to stay on. It turns on for a brief second and then shuts right back off. What is the problem and can it be repaired.

  • Anonymous Aug 01, 2008

    When I turn the camero on and go to take a picture it reads error lens 27, Why?

  • ahhchewpati Aug 02, 2008

    My Lens Doesnt Want to Come Out. It Only Comes Out If I Turn It Own Andd Pull It Out. And When I Turn It Off The Lens Only Goes In Half Way. How Can I Fix It.

  • nadiaaaliyah Aug 06, 2008

    my camera will not close & says lens error: 27, when i look at pictures it's the only thing that shows & then it says lens error: 11 my camera is brand new & i just opend it.

  • crazychike10 Nov 16, 2008

    I have erroe lens 27 on my sanyo digital camera moddel vpc-e870

    it also will say erroe lens 11. Please help me. if i coudl atleast know what is wronge to try to fix it. I have taken my whole camera apart and have no clue what to do now that i am on the inside. Thank you

  • scstephaniec Dec 09, 2008

    My camera is almost brand new and the lens won't close. It reads lens error 27. It comes on for a second then shuts off.

  • Anonymous Dec 26, 2008




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THis is really easy to fix. just pull the lense out so it is alligned. it might seem like your breaking the lens but its just jammed.

Posted on Jul 05, 2009

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I have a Sanyo VPC S1070 with lens stuck out and solved the problem with pushing/pulling hard the lens while switching the camera on.

Posted on Dec 17, 2009

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This is a horrible camera, i was taking pics fine had never had a problem. never dropped. took pics all day and then just had lens error. sanyo wont cover past 90 days. everyone i've seen who's fixed it either took apart or banged it on something. fix: throw it out, buy anything but sanyo

Posted on May 07, 2010

I fixed this problem myself. i dropped it on the lense so the lens got jammed in... what you have to do is manually put your lense out... i had to toy with it and really give it a good pull.

Posted on Aug 28, 2008

To fix this problem is quite a job. I took mine apart to find what had happened and worked out why it wouldnt work. It is very difficult unless you have taken things apart before. Basically there is a large ring gear that turns to focus the lens. inside this ring there is 3x pairs of vertical grooves a thicker set of grooves which is to locate the ring over lugs and a thinner set of grooves which is used to drive the lens out. What happens is the shock of being dropped jumps the grooves so the lens pins go into the thicker track which then jams. Even when i sorted the lens it wont work as i think it burnt out something. although it does drive out correctly now.

Posted on May 12, 2008

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It's very annoying, and seems like there's no way to fix it, but after playing around with it for a while, I FIXED the lens error problem! I turned the camera on, and the lens only came out just a little bit. I manually pushed the lens in until I heard a pop. The camera turned off, so I turned it on, and it's working great again. I was definitely helpful to know that the lens can switch gears after the shock of being dropped, so by pushing it in manually, I reset the gears back on track. Soooo thankful this worked!

Posted on Sep 27, 2010

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Well lens errors are very common in these digital cameras. Usually it's sand or grit interfering with the lens extension mechanism. 
Check the below link to do a try to correct it -

If further you have the same problem it means there is a gear-motor alignment of the lens which moves in and out with the help of motor. This part is replaceable at an authorized Sanyo Service Center. Aprox repair cost is $120.

Posted on Sep 16, 2009

Take your camera to a repair shoppe. or, email the company or call them. the lens isnt closing is a sign that it was knocked out of alignment. did u drop it or something? call the company and if it was a careless mistake on their part, they'll repair your camera for free even if the warranty is expired. if it's your mistake, then call a repair shoppe. they will usually charge 30 to 50% of what you paid for your camera.

hope this helps.

Posted on Feb 29, 2008

Same with me. this sucks

Posted on Aug 28, 2008

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Ugh! I have the exact same problem! It said lens error, so I turned it off. Now it will not come back on and the lens will not close, it is stuck out. This is so frustrating, any ideas how to fix it?

Posted on Mar 29, 2008

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Posted on Jan 02, 2017

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1 Answer

Lens 21 error vpc-e760

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Feb 18, 2011 | Sanyo VPC-E760 Digital Camera

1 Answer


Dear sir,

this happens when the clearance for the lense mechanism to open and close is being insufficient due to -small bits of sand or lint that may become get trapped in the mechanism which is commom while taking photos in open dust spaces.

It is advised to take the camera to a camera repair shop and have it disassembled and cleaned,if delayed the problem gets complicated

thnk you..take care

Oct 08, 2010 | Sanyo VPC-E760 Digital Camera

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Lens erros 27 and 12

i have the same problem...

Sep 19, 2009 | Sanyo VPC-E760 Digital Camera

1 Answer

Broken Lense

try these:-
  • connect it to pc and on it
  • vaccum the barrel of lens
  • changing mem. card and batt. for 2min.
  • shake it.
  • on and off in different positions
  • hit the part near lens softly with palm (trust me this made mine work)

May 30, 2009 | Sanyo VPC-E760 Digital Camera

1 Answer

Lens error 22 or 25

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here:

May 29, 2009 | Sanyo VPC-E760 Digital Camera

2 Answers

Lens error:21/16 on my sanyo vpc-e870

This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here:

Apr 11, 2009 | Sanyo VPC-E760 Digital Camera

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My sanyo vpc-e760 digital camera is showing lens error:22 what do i do

well i have a SANYO camera and every time i cut it on it cuts on a little bit and i see it and it sais lens error: 308 what does that mean?

Oct 08, 2008 | Sanyo VPC-E760 Digital Camera

1 Answer

Lens Errors 17 & 27 on Sanyo VPC-E760

My camera was showing lens error 12&25 and then shutting off. I tried gently trying to twist and pull the furthest out part of the lens and it popped back into place easily. It made a noise when it did this, and then i turned the camera off, and the lens went back in!! Completely fixed now!!

Aug 03, 2008 | Sanyo VPC-E760 Digital Camera

2 Answers

My sanyo camera is not working

Well maybe I can solve this..... My lens would not retract and showed two error messages. Tried a number of tricks that have been recommended on this site to no avail. Ultimately what worked for me was pushing quite hard on the barrel of the lens trying to force it back in ( yeah i know, sounds extreme but did'n't think it could make the situation any worse ). The lens remained in the locked out position not moving in spite of the fact that I pushed it fairly hard. When I turned it on the lens retracted and it appears to be fully recovered from whatever was ailing it. Hope this works for you.

Jun 09, 2008 | Sanyo VPC-E760 Digital Camera

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