Question about Wacom (PTZ930AC) Graphic Tablet
I don't often use my tablet. When I picked it up to draw a quick picture after about two months of being idle I found only one quarter of it works. All of the rest of it is unresponsive. Is it broken? Is there such a thing as repairing it? I live in a small town so there aren't many specialized computer repair people. Is it worth a repair or would I be better off buying a new one?
I got the problem fixed with the help of Wacom support. After downloading the latest driver version which didn't work, this solution did the trick:
Open the Wacom Tablet Control Panel
Click on the About button at the bottom
Hold down the Control key on your keyboard while clicking on Diagnose
You will see a Diagnostic window and at the bottom you should see a Recalibrate button. If you don't see it close the window and repeat the process above making sure the Control key is held down while clicking on Diagnose. The recalibrate option won't be there if the Control key isn't used.
Click on the Recalibrate option. When it completes (it is very quick) you will be back at the Diagnostic window but the Recalibrate option is no longer there. That indicates it did the recalibration.
Check in the Tablet info and make sure it properly identifies your tablet size.
Close up the control panel and try the tablet.
If it still isn't reaching the whole tablet do the recalibrate process one more time.
Even though the Recalibrate button 'did' appear afterwards, the tablet was fixed.
Posted on Mar 10, 2008
Try to reinstall driver
Posted on Mar 10, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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