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NOT ABLE TO GET PRINTER TO PRINT

I HAVE A BRAND NEW HP OFFICEJET 4300 ALL-IN-ONE SERIES. I CAN USE THE COPIER SCANNER AND FAX,BUT WHEN IT COMES TO THE PRINTER IT WILL SAY OFFLINE PRIINTING AND NOT PRINT AT ALL IT WILL SAVE IT UNDER PRINT JOB

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  • patsymat Feb 21, 2008

    I have this same problem.

    as suggested, I went to the printer menu and made sure that Print Offline was not checked. No change...still no print job.

    I know this will sound weird, but I THINK this printer worked until about 1 month ago. I have several printers and this one is fairly new. It may never have printed...I use it primarily for faxing and scanning.

  • Anonymous Apr 04, 2008

    My HP Officejet 4315 All-in-One is offline and I am unable to get printer back online. I have already disconnected and reconnected cables. I have clicked online button. Printer still reads as offline and not ready to print.

    I have even shut the printer and turned back on again.


  • ANNEB1 Apr 14, 2008

    I HAVE THE SAME HP ALL-IN-ONE PRINTER AND WHEN I ATTEMPTED TO PRINT A DOCUMENT I HAD A PAPER JAM. I REMOVED HE PAPER, AND NOW IT SAYS THE PRINTER IS OFFLINE.

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If you open up the printer (start => settings => printers and faxes..), and look under the "printer" menu, is "use printer offline" checked? If it is, un-check it.

Posted on Feb 18, 2008

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OfficeJet 4315. When receiving faxes, why does it print blank pages?


Hi Ljiljana Tubic,

I would be happy to help you with your Officejet 4315. I understand your faxes are printing but there is no ink on the page. I suggest using the following document to troubleshoot the issue:
HP Officejet 4210 4250 and 4300 All in One Printer Series Correcting Print...

If the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck.
I work on behalf of HP.



:)

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So the reason why this message comes up " scanner failure ". is you are either selecting a wrong printer when printing from microsoft word document or probably the printer port is not selected right.

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Hp 4300 officejet canot print from system command but they working fax incoming and out going and copying solve my problem


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My HP officejet 4300 series stopped printing and shows that it is offline. How do I get it back online?


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1 Answer

When I click the print button, a fax window pops up, and it will only let me fax, and not print


In Windows Xp
Click on start and click on control panel
in control panel look at the top left and switch to classic view(unless your already in it,if ur in it then u'll see a lot of icons and not groups)double click the printers and faxes folder.
now look at the tow icons of your printer and one will say officejet 4300 series and one will say 4300 series fax.
right click the 4300 series and select set as default.
Now click on print if you still get the fax window select your printer icon in the drop down list and then the fax window will not popup.

IN VISTA
-------------
Click on the start button and in the start search box type "printers" and press the enter button.
In the printers window single left click the printer icon(4300 series,not 4300 series fax)
Then single right click the 4300 series icon and select set as default.
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Hp4300 series disc won't work with my new hp window vista computer my printer is a 4315v


Please perform the steps given below and check if yuo are able to fax

1. Open a MS Word Document.
2. Click File -> Send to -> Recipient using a fax modem.
3. Follow the instructions given in the fax wizard. Ensure that you select the HP all-in-one as the fax program.
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OR

Try setting up the Fax once again

=== Fax Setup wizard ===
- Double-click on the HP Solution Center to open it.
- Go to Settings --> Fax Settings & Setup --> Fax Setup Wizard.
Complete the fax setup wizard and then, try to fax

Vishwanath V U

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