HP LaserJet 3330MFP quit recieving & sending faxes
The fax machine has worked well, until a couple days ago. When a call is coming in, it show incoming call, then shows no fax received. When trying to send a fax, it shows no fax sent. I hear no dial tone, and see no error messages. Tried T.30 Protocol Trace which shows0.00 OFFHOOK, 6.49 CNG and 10.00 ONHOOK. No other information. A new fax machine works well on the dedicated line, so I believe the problem is in the fax machine. Any suggestions?
Re: HP LaserJet 3330MFP quit recieving & sending faxes
Your Line Interface Unit (L.I.U.) is bad. The part # is C9138-60001. Google for part availability.
1 Open or remove the left side door. 2 Remove one screw at the left of the formatter board.
3 Disconnect the flat flexible cable from the connector.
4 Rotate the LIU around the hooks to remove.
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Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
Phone Book: Phonebook list
Sent Report: Sent fax report
RCV Report: Received fax report
System Data: System data list
Scheduled Jobs: Scheduled job information
MSG Confirm: Message confirmation
Junk Fax List: Junk fax number list
Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
Sent Fax Repor: This report shows information of the faxes you recently sent.
Received Fax Report: This report shows information of the faxes you recently received.
System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.
NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.
Run a copy of something through your machine. IF the lines show up on your copy, and also lines on your incoming faxes, then your drum cartridge is bad. Replace the drum cartridge with a new one and you should be back in business.
If you have any other questions, please post again. I hope I have helped you with your question. Please remember to post a rating if I have helped you. Have a good day. Mac =)