If you do not hear your xbox disc spinning that means your disc drive is broken. You will need to order another one. if you are under warranty still go have microsoft fix it for free. If not u can order parts online to fix it yourself.
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I fixed this for me today. I opened the tray, and took the disk out. Just inside in the middle there is a small disk that rotates. I just rotated it a little with my finger to get it moving. Once it started spinning the disk tray closed on its own. I then put a disk in and it started reading it. I guess the piece that moves the disk got stiff and just needed some assistance. Hope this helps.
If your xbox wont read the disc, it just says open tray, there is a very simple solution i discovered. You dont need to do anything complicated or fancy, simply make sure everytime you turn your xbox off the disc is out. Turn your xbox on without a disc in, let it get to your profile screen, then put the disc in. Works every time.