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Posted on Jan 29, 2010
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Internet light is not illuminated ....My internet connection to Qwest suddenly dropped off. Qwest insists it the modem...Howeve4r, the last this happened they had an optical cable problems.

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Barry N Melissa Spring

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  • Expert 230 Answers
  • Posted on Jan 29, 2010
Barry N Melissa Spring
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Joined: Jan 05, 2009
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Pull your ethernet cable out of the router and plug into your computer and see if you have internet. If you don't, then Qwest for a solution.

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Related Questions:

0helpful
1answer

How do I reset the password and User ID on an Q1000 Actiontec Modem?

Things You'll Need
• Q1000 Qwest Wireless N VDSL Modem Router
• Computer connected to the Modem
Step1 On any computer that is
connected to the Internet, type http://192.168.0.1 in the web
browser window and then press Enter.
Step2 Click Utilities.
Step3 elect "Restore Defaults" from the menu on the left.
Step4 Click the last restore button that follows
"Restore Modem to Factory Default State

The manufacturers web site with this advice is here.

http://www.actiontec.com/products/datasheets/Q1000QwFactoryDefaultsHowto.pdf
0helpful
1answer

I have DSL through Qwest and can connect to the internet, but the modem will drop internet connection then come back on then drop again. I will unplug the modem and restart it; it will connect then drop...

check the configuration of the modem if you can. I do not know the exact model of the modem, could you post it? then with the exact model of the modem you could google it for a Manual, Handbook, or simply good configurations. If the configurations are good, then could be the firmware that is not updated, or in the last case ask Qwest to change your modem for one that works.
A piece of advice don't open it or modify it because you could void the warranty, in case of a change.

Hope this help you!!!
3helpful
1answer

Got Qwest DSL internet and now PS3 can't connect to internet. "Access Point Was Not Detected" What do I do? Modem is Actiontec PK5000. Wireless internet works fine.

I found out that the ps3 is case senitive for the password so it there is caps in the password use caps..the qwest guy gave me a password like fff3093fhfhjh3r and I had to use FFF3093FHFH blah blah
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2answers

Qwest DSL / Issues with Motorola 3347

The modem overheats due to lack of ventilation. I fixed mine first with Ice packs then a small twelve volt fan and some inexpensive heat sinks glued to the top of the two processor chips.

You need to cool the modem down!
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1answer

We have actiontec verizon router/modem GT704WG. We have to reboot our computer and router multiple times a day to get the internet to work. It will be working, then all of the sudden it just stops, and we...

I have had this same problem with Qwest using a new iMac and MacBook on the Actiontec modem. Qwest did two things: first we reset the modem which was fairly simple and took only about 5 minutes. However, this fix lasts only a few weeks and it comes back. I have just ordered a new modem since there seems to be a problem with the Actiontec device with the newer high speed internet.
I'd try the reset before doing anything else. Good luck.
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1answer

Last light on modem not working

reset the modem by removing power for a coulpe of minutes and then power it up wait a minute for the modem to reset and then try to connect to the internet

kind regards and please don't forget to rate us
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1answer

We recently got high speed internet from Qwest. It will not work. It keeps saying that the can't "ping" it. All light are green; power DSL, and the Ethernet. The internet is not. I have...

The DSL router/modem will receive an address from your ISP (Qwest) and will assign an address to the connected PC.

There should be a cable that goes from your DSL modem to your PC. It'll either be a USB cable (flat rectangular plug on the PC end), or a RJ45 (looks like a wider telephone plug).

If there is neither connection between the DSL modem and your PC, then the PC can't "talk" to the DSL modem, so it's not getting an address from the DSL modem.
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Cannot connect to internet

What was the reason it crashed, How was it recovered?

Sounds like a Windows file is corrupted.
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