Question about HP Scanjet 4370

3 Answers

Scanninig My scanner has been working very well and all of a sudden it tells me that it has been disconnected. I have tried several things like, disconnecting, rebooting and still the same. I have scanned about 300 slides and now I can't scan any without getting this message. Please help, I have a lot of slides to do. Thank you for your assistance.

Posted by on

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • HP Master
  • 19,396 Answers

Probably you need to re install the drivers for your scanner. If you provide more details on your scanner model we can give you the link to download the drivers


Posted on Feb 17, 2008

  • Ginko
    Ginko Feb 17, 2008

    Before reinstalling drivers you can try this

    first unplug your computer power cable ( not enough turning it off, is to eliminate charges inside pc that can affect usb devices).

    then if possible try a different scanner usb cable and in any case plug the scanner in a different usb port.


  • Ginko
    Ginko Feb 20, 2008

    Please provide a rating for the most helpful solution, many thanks.


  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 45 Answers

Check with Device manager whether the HP Scanner is listed over there... If you are not able to detect the HP Scanner, try uninstalling and reboot and the again install the HP software that is bundled with the Scanner.
Also check the usb connection or even check with a different usb wire.. Cheers -Parveen

Posted on Feb 17, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 3,587 Answers

I believe you are suffering from driver corruption. You may need to reinstall the drivers.. has those.

Posted on Feb 17, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Suddenly doesn't warm up epson 3170 and windows says it is malfunctioning.

Sounds like the bar inside off the scanner isn't working properly, if thats the case then that means the scanner is bad and it would need to be replaced.

Only thing you can try would be to unplug the scanner for about 5 minutes and then plug it back in. Then turn it on and see if it can initialize properly. If it still cant then you know the scanner is bad for sure.

Jul 05, 2010 | Epson Perfection 3170 Flatbed Scanner

1 Answer

I try to scan and it says canot find twain

It can happen from time to time. Twain an industry standard scanner application. You need to re-install your scanner sofware. Make sure you do it with your scanner disconnected from your computer, and powered off. Your pc should tell you you when the software is installed, and tell you the scanner is not present. That is when you re-connect it and switch it on.

Jun 18, 2010 | Canon CanoScan LiDE 60 Flatbed Scanner

1 Answer

I've been using my 5300C scanner with Windows XP for years. Now, all of a sudden, my computer can't find it. My scanner is connected. I tried re-installing the scanner software but my computer tells me...

Most likely your scanner was put offline by a microsoft update. Mine was knocked out of business by a hardware driver update downloaded from microsoft update.

Try to roll back the scanner driver (my computer, system, hardware select scanner, properties, rollback driver to prior version) or go to your system restore function and do a restore to a earlier date when you know the scanner was working and see if that fixes it.

Worked for me. Windows XP pro

Oct 14, 2009 | HP ScanJet 5300C Flatbed Scanner

2 Answers

Canoscan Lide 60 suddenly cannot be communicated.

hi um i don't know if this will actually work but it did for me, I had 2 problems with the lide 60 scanner-one was a connection/cable thing and another was this "TWAIN source thing" and after installing this:
i seem to only have one....i think the connection/cable got fixed.
oh well, give it a try anyway :) cant hurt

Mar 11, 2009 | Canon CanoScan LiDE 60

1 Answer

HP 5470c scanner

First of all, use a lamp, fan or something to check your electrical outlets. Make sure they are not on a switched circuit, or a power strip that may be turned off. Try unplugging the cord from the scanner and re-inserting it. I don't know if there is a fuse inside the 5470, but I would bet on it. If all else fails and you feel competent to try it, see if you can disassemble the bottom and look for the fuse. Usually sudden problems like this are really something simple (or catastrophic!! :-) Good luck, John

May 09, 2008 | HP Scanjet 5470c Flatbed Scanner

1 Answer

Scanner error 6

my hp 3052 suddenly stops, and there is a display "scanner error 6,turn off then on" Of course i did turn off and on several times but it keeps on coming back.

Apr 27, 2008 | Office Equipment & Supplies

1 Answer

No Show!

Two things you can easily check:

Ensure the issue is not caused by Electro Magnetic Interference (EMI) EMI can cause similar image quality issues. Verify that the scanner is not in the direct vicinity of the computer monitor and/or speakers. If so, relocate the scanner at least three feet away from the monitor and/or speakers and retry the scan.

Also, try this as well:
Re-home the scanning carriage The scanning carriage in the scanner may have lost the home position and needs to be reset.
  1. Shut the computer system off and then disconnect the scanner from the power source. Leave the scanner disconnected from the power source for at least one full minute.
  2. Reconnect the power and then restart the computer system.
  3. When the computer system has fully restarted, try scanning again.
Oh.. and you ARE using the power supply that came w/ the scanner aren't you?? If not, you NEED to.

Maggie B

Feb 21, 2008 | HP Scanjet 4570cxi Flatbed Scanner

1 Answer

Color problem and inacurate scaning

I solved my problem by simple re-boot. Unplug scanner power and USB for several seconds then replug. This solves a large percent of such problems. I wasted a lot of time before I did this. mike123456

Jan 06, 2008 | HP Scanjet 5470c Flatbed Scanner

1 Answer

Epson Perfection 1200 Photo Flatbed Scanner Transparency Adapter

it could be a couple things without looking at it. one, the one you got also is bad.
two, the bent prints from the first one, may have ruined the interface boared on the scanner.
three, are you sure you have it setup for the transparency.
four, the bulb could bad on the transparancy adapter.

Sep 19, 2007 | Epson Perfection 1200 Photo Flatbed...

4 Answers

Scanner not working

Hi, there are a couple of things you may want to try. Some of these if not done right might make you loose access to your scanner, proceed at your own risk. 1) really lock your scanner before booting to windows, then proceed to scan, then it will tell you that is locked, follow directions, remove, unlock, plug back, proceed to scan; or 2)use a different USB port (front and back/side); or 3) download and use (preferably new) drivers @ or use the CD installer that came with the product. Uninstall your scanner: right click My Computer, Properties, Hardware, Device Manager, look for your scanner, right click, uninstall. or Start, control panel, add/remove programs, remove your scanner programs. You have to reinstall them all again (better with new drivers). Hope this work for you and good luck.

Apr 16, 2007 | Canon CanoScan D1250U2F Flatbed Scanner

Not finding what you are looking for?
HP Scanjet 4370 Logo

65 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1121 Answers


Level 3 Expert

1088 Answers


Level 3 Expert

98608 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides