Question about HP Scanjet 4370

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Scanninig My scanner has been working very well and all of a sudden it tells me that it has been disconnected. I have tried several things like, disconnecting, rebooting and still the same. I have scanned about 300 slides and now I can't scan any without getting this message. Please help, I have a lot of slides to do. Thank you for your assistance.

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  • HP Master
  • 19,396 Answers

Probably you need to re install the drivers for your scanner. If you provide more details on your scanner model we can give you the link to download the drivers

cheers

Posted on Feb 17, 2008

  • Ginko
    Ginko Feb 17, 2008

    Before reinstalling drivers you can try this



    first unplug your computer power cable ( not enough turning it off, is to eliminate charges inside pc that can affect usb devices).

    then if possible try a different scanner usb cable and in any case plug the scanner in a different usb port.



    cheers

  • Ginko
    Ginko Feb 20, 2008

    Please provide a rating for the most helpful solution, many thanks.

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  • Contributor
  • 45 Answers

Check with Device manager whether the HP Scanner is listed over there... If you are not able to detect the HP Scanner, try uninstalling and reboot and the again install the HP software that is bundled with the Scanner.
Also check the usb connection or even check with a different usb wire.. Cheers -Parveen

Posted on Feb 17, 2008

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  • Master
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I believe you are suffering from driver corruption. You may need to reinstall the drivers..

www.hp.com has those.

Posted on Feb 17, 2008

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