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Sound Card Damaged/Broken??

I have a Dell Dimension 8400 and noticed a probelm last week with no sound coming out of the speakers (stock speakers that originally came with CPU). I thought they might have just "burned out", so I ordered Dell A225 speakers (http://accessories.us.dell.com/sna/products/Video_Conferencing/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=313-4323) - thinking it would solve the problem.
After receiving the speakers and hooking them up....same problem - no sound!! To add to the oddity of this sudden malfunction, I went to 'Control Panel --> Sounds, Speech & Audio Devices --> Sounds and Audio Devices, and the Volume tab shows "No Audio Device", as well as 'ghosting' out the options/controls for 'Device Volume' and 'Speaker Settings'. This indicates that the computer is not even recognizing the connected speakers (power on and everything). I'm close to certain I have everything connected properly (remember, the problem originally began with the 'stock speakers' that were connected the same way all along), so I'm fearful that the sound card [built into hard drive] has "fried out" suddenly?

Any suggestions for ways I can resolve this issue, run a "diagnostic test" to verify if it is in fact a damaged/broken sound card, et al.?

Thanks in advance for the advice/direction.

MLA

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  • malarch Feb 17, 2008

    Thanks for the information. Question: is "Legacy Audio Drivers" the same as the "Drivers" reference in your reply?

  • malarch Feb 17, 2008

    "eagle338",



    No "exclamatory" symbols next to any of the Sound, video and game controllers options. Should I try downloading one of the driver updates anyway (via the Dell website), or does the lack of an overt error warning/code/message simply mean that I have to buy a new sound card?

  • malarch Feb 17, 2008

    Thanks for the info 'eagle338'. Guess I'll resign to purchasing a new card.



    'Astrobyte', I assume the link you sent me (Creative Sound Blaster SB0570 Sound Card) is compatible with a Dell Dimension 8400. Sorry if these questions are 'pedestrian', just want to be sure I have everything covered. Thanks again.


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Hi,

Your problem is either broken hardware or something software related. If the problem is hardware then the solution is to get a replacement DVD/CD. If it's software it can take some work to figure out. The first step is this:
Click on Start->Control Panel and then double click on System. Click on the Hardware tab and then Device Manager,now Double click on sound, video, game controllers . You should see an item labeled Drives. Is it there?if so then click on your driver a window will popup go to driver tab then click on update driver.
Thats it wait for few minutes it will download the driver and your problem will be fixed.

Goodluck..

Posted on Feb 17, 2008

  • Priya darshan Feb 17, 2008

    alright now jus double click that a window will pop up then go to the drivers tab and then click on update driver.it will fix ur problem..

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It can possibly a problem with the sound card or may be not.. try this.. Right click on my computer ->properties-> Hardware-> Device manager- Double click on sound, video, game controllers and see if your sound card is listed. If there's a problem with the device then it wont be listed. If its listed with an exclamatory mark next to it, you just have to install the latest drivers for your sound card

Posted on Feb 17, 2008

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Right-Click on My Computer, select Properties > Hardware > Device Manager

Once in there, is anything in the list flagged? If not, then it's definitely possible that your on-board sound went bad. Luckily you can install a PCI card that will perform the same purpose for little money. A decent option would be:

http://www.newegg.com/Product/Product.aspx?Item=N82E16829102003

If you would like to trouble-shoot your existing sound card further, I can help. It will require you to access your PC BIOS though, so make sure you're up for it first.

Posted on Feb 17, 2008

  • Robert Swanson
    Robert Swanson Feb 17, 2008

    "No "exclamatory" symbols next to any of the Sound, video and game
    controllers options. "

    In most cases this means that it's either disabled in the BIOS (you'd have to do that yourself) or broken. There could also be an IRQ conflict, but it's easier to install a new card than to fuss with that.

  • Robert Swanson
    Robert Swanson Feb 17, 2008

    Yep, that card should work fine in your system.

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