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Hi, Turn your TV on, select the menu and see if there is something in picture settings (wide screen or full screen) Try to connect a DVD player using HDMI cable. See if there is any difference.
Some DVD players will also have screen sizing. If nothing helps contact TV repair. Good luck
Sounds like you need to change the input channel of your TV with your TV remote. Look for an Input or Video Source button. Once you've found it, insert a DVD then cycle through the inputs with that button until you see something on the screen. As always this could be undermined by incorrect connections to and from and the DVD player. Double check these as always!
It sounds like the receiver is in single mode (you said it was in dual mode) or shared viewing. With shared viewing disabled, you will not get a picture on TV 2, only TV 1. If you are not getting a picture (black screen) on TV 2, you should change the setting for Shared View on your receiver.
Make sure your receiver is in Single mode by pressing the Mode button on your receiver (should have only the green light lit on the front of the receiver and the single mode amber light). Press the Menu button on your remote to display the Main Menu on your TV 1. Press 6 (System Setup) and 2 (Shared View). Move the cursor to Enable Shared Viewing. Press Select on your remote (Enable View should have purple dot). Then press Done. Exit out of the other screens till you have a picture on your TV 1 screen. Make sure the receiver is in dual mode and then check to make sure you have a picture on TV 2.
If you have any more problems or questions, please let us know.
Hi, Mary with Dish Network Customer Service. I am sorry you are having a problem with your TV2 remote. It sounds like it needs to be readdressed to the Dish receiver box. Take the remote to TV1, using TV1 remote, press the "Menu" button twice. TV screen should show "System Info", towards the bottom of the screen it will say "Primary Remote Address" and "Secondary Remote Address". Take TV2 remote, press and release the "SAT" button, on the top left corner of remote. The press the "Record" button 3 times. The number in the white box, next to "Secondary Remote Address" should have changed, if not unplug receiver from power for 10 seconds and then follow the instructions again. This should resolve your issue but if you are still having a problem, you may need to contact Tech Support directly. I hope this helps.
Hello absolutel888, my name is Michael Hurst with DISH Network. Sounds like the remote lost authorization with the receiver and needs to be reprogrammed to the receiver. In order to program the remote to the receiver you would have to have the System Information screen on your TV. To get to the System Information screen would have to access the receiver menu. Since the remote isn't programmed at this time. Try to take the Smartcard out of the receiver and leave it out then the System Information screen will be on your TV. Look at the Remote Address box and take note of the number. Hold the Sat button on your DISH remote until all the lights on top of the remote light up. Let go of the Sat button. Then press a number between 1-15. Once number is typed in press # and then record. If there isn't a Smartcard try the menu button on the front of your receiver and follow the same steps. For your tv you can use a power scan to program the remote to it here are the steps: With the desired equipment on, press and hold the correct Mode button until all mode button backlights illuminate, then release. Press and release the Power button. AUX Mode: Before pressing and releasing the Power button. Press 0 for a TV, Press 1 for a VCR/DVD and Press 2 for any other device. Then Press STAR (*). Press the Up button once a second while pointing the remote at the desired equipment. If the code for the equipment comes up, the equipment will power off. Press the POUND (#) button. If the code entered is valid for the remote, the mode light flashes three times.
First press the SAT button at the top left hand side of the remote and release. Now try changing channels. If this did not work press the menu button twice on the receiver. It will usually be behind a pop open door on the right of the receiver. I f your receiver does not have these buttons you can access the system info screen by pressing the power button on the receiver while holding down the arrow left or right key.
Once you have come to the SYSTEM INFO SCREEN press and hold the SAT button on the top left side of the remote until all lights across the top light up. Then key in a two digit number e.g. 01-16 and press the #key. then press the record button and the remote address for the location you are trying to control should change to the number you keyed in. If this is the second location tv that was giving you issues exit out of all the screens on the receiver location tv and go to the other location and try the remote. If it is the tv where the receiver is located then you should now be able to use the remote to maneuver the yellow cursor across the screen. If you need furtherassistance please let me know. Thanks for using Fix Ya.