Question about Canon imageRUNNER C3220 Color Copier

3 Answers

Deleting Printing Queue

How do you delete jobs from the queue that are already printed?

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  • zoxman Feb 17, 2008

    yes, i printed something that was very sensitive in nature and i do not want it to stay in the queue; so that anyone can print it.

  • zoxman Feb 17, 2008

    canon color imagerunner C3220 this is the model and i am using a mac also. please help.

  • zoxman Feb 17, 2008

    yes and i would like to clear or delete specific things in the queue. how do i do so? note that the item is already printed.

  • zoxman Feb 17, 2008

    do you have an email address or screen name where i can send you the screen shots?

  • zoxman Feb 17, 2008

    In the log field it says result and it will say either ok or ng. What does ng stand for?

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  • Master
  • 1,944 Answers

Hi,

Do you mean that after the jobs are printed they still stay in the queue?

Posted on Feb 17, 2008

  • Damen Wong
    Damen Wong Feb 18, 2008

    You can upload the screenshots here.

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  • Canon Master
  • 19,396 Answers

If they have been already printed you cannot delete them. If you have sent the jobs to printer, but they haven't been printed yet then depends on which operative system you are using.

For example in Windows XP you click on small printer icon, near to the clock at lower right hand corner to open the printer que.

IFyou cannot see the printer icon then you can open the printer que selecting in order CONTROL PANEL / PRINTERS AND OTHER HARDWARE / WIEW INSTALLED PRINTER/

at this point you will have a list of installed printers just double click on the one you need.
Double clicking on the printer will open the printer que, which is a listo files. To remove one of those files from que click the right button of mouse on it and chose cancel, after a while will be removed from printer que.
If you want to empty completely the que chose 'cancel all documents from the printer menu at the top.

Your query was not very detailed, please contact me providing operative system details if you need more help

cheers

Posted on Feb 17, 2008

  • Ginko
    Ginko Feb 17, 2008

    In addition, if the jobs have already in printing and not in printer que anymore, that means that they had already been spooled from the computer into the printer. In that case the only way to stop them is stopping or turning off the printer, depending on the model

  • Ginko
    Ginko Feb 17, 2008

    After the jobs have been printed they will disappear from printer que. What you will need to do instead is to delete recent documents que.

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  • Master
  • 983 Answers

You must give clear all in log settings....

Posted on Feb 17, 2008

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2 Answers

What to do if after canceling the printing in queue document its status is still showing deleting ?


Give it a few minutes. Sometimes it takes awhile to delete the document.

If that fails, turn off the printer, wait a minute, then turn it back on. The document should be deleted.

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So far answers don't coincide with the directions I've been given, which is "Press the WSB Button for 5 seconds."


The print queue is what is locked up. Try deleting the items in the print queue.
Start by pausing the print queue. Then delete the items in the queue one by one.
When you have the last print job in the queue it will probably be jammed up in the transition between the computer and printer. Switch off the printer. This should cause the printer on the computer to become offline.
Try deleting this job abain. If it dissapears then turn the printer back on making sure the computer understands the printer is back online. Then try printing again.
If it does not dissapear then you will need to restart the computer to free up this job. When the computer is back up and running check the print queue again. If the job is gone then turn the printer back on and try printing again. If it is not gone then try once again to delete the print job and it should dissapear this time.
Once the job is gone and the print queue is empty turn the printer back on and make sure the computer understands it is back online again.

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My last print job gets stuck deleting in the queue!


Go to C:\Windows\System32\spool\PRINTERS on your PC and you will see two files listed fior each of the outstanding print jobs. These will have the file extensions .SHD and .SPL

You need to delete both of these files then power off and power on your printer to be able to continue printing.

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Try rebooting, that works for me most of the time.

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Hi grt2b1915
go to printer not document selct cancel all while the printer power off.
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Hi Hot,
It would be a BIG help if we knew the brand, model, and any little ole' bit of info you might feel like sharing. The commands and prompts that would be helpful for one item can totally screw up another.

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delete/uninstall printer install and re-install new driver in my computer/control panel/printers. verify action in location of printers. right click on printer icon for properties and run test print.

reboot machine and test

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Unable to clear printer queue


I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

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Can not clear the print que


Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.

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