Question about HP Photosmart 2575 All-In-One InkJet Printer

3 Answers

Black lines when scan and copy documents

When I scan and copy, I get a few thick black lines on the new document. Tried the cleaning steps suggested at the HP website with no results.

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  • ne1410s Feb 18, 2008

    I did save it as a b/w photo after scanning but sttill ends up with thick black streaks.

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3 Answers

What is happening is that there could possibly be streaks on the scanner glass pane. Also check the printer heads and rollers. If the heads are dirty then it will give streaks in the print. If the rollers are dirty or are flatten right out or are chipped and mar then that will also cause streaks in the printing.

If you are also using re-filled ink cartridges or you are using the refill kits on old cartridges that could also cause the quality of your prints to go down.

Posted on Jun 30, 2008

The scanner unit in the printer is broken. simple as that. you will probably find that if you try to scan to your computer the results are the same

Posted on Mar 12, 2008

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It is because coping is not the best way to get a perfect copy on the printer, Try scanning with computer using black and white photo it will come out much better if you are doing a pic. then use color picture.

Posted on Feb 17, 2008

  • Tom Beaver Feb 25, 2008

    Try doing the scan and save i last talked about but use color picture and that might work or it might be on the original document or on the scanner glass.

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1 Answer

I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

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Thick black line on scanned document


Try to wipe the scanner glass clean with a soft lint free cloth.
If the "thick black line" also appears when making a copy, then there's something wrong with the scanner hardware. If this is the case, I highly recommend you to contact Lexmark Technical Support for additional assistance.

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I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

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you have a problem in your scanner assembly, clean or replace it

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Black line through the middle of the document


The thick line is either because of dust sticking to the glass or a module problem. Try different brightness settings and scan white paper. If the thickness varies and also the sides of the black strip are jaggered (step like) then it is dust on Glass. use isopropyl alcohol to clean, dont use solvents. If the teickness is same for all levels of brightness and has a sharp edge always, it could be scan module problem.
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happened to me after i fed a page with not-too-hard whiteout on it. the feeder makes the page run through a different piece of glass and i just had to clean it.

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There is something on your scanner glass. Clean the glass with glass cleaner. If this happens when using the automatic document feeder, open the top side cover where the paper feeds into. There is a narrow glass strip there. Clean that as well.

If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

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BLACK LINE 1" THICK ON FAX COPY BEING SENT OUT


I bet your incoming pages are clean right? The Laser is not used for outgoing faxes.
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Black lines


Not sure what you have tried but if there are no lines when printing but there when scanning there is something on the scanner. Could be something as small a single dot of dirt and it will put a line down the whole page. Try cleaning the glass.

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