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Gateway GT5240E desktop won't power up

We went to cut the computer on one day after using every day for just over a year, and only the fan was running. The blue light on the power button would not light, and it never cued the CPU to display anything. I called Gateway and they tried to be helpful, but the computer stopped working almost a year to the day we bought it - go figure! So, they suggested there was a power supply or motherboard issue and I should send the computer to them or take to Best Buy. I had a friend look at it and he saw that the power supply was bad, and he replaced it. The computer worked fine for a day, but then would not come on again unless there was significant down time - like a week. My friend now thinks the mother board has a short in it - does that sound logical? Any other help to provide? My hard drive and memory are intact, thank goodness. I just want my computer to work.

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  • SylvieD Feb 17, 2008

    Thanks! We will try to replace the motherboard and see what that does. I appreciate your advice!

  • fedupyvonne Feb 20, 2008

    Now I thought I had a great computer, but just recently it would not power up when I push the power button, I tried it about 7 times and finally the power button lit up and the fan came on, I'm refusing to cut off this computer ever again.(after a whole day of not getting in) it did start the next day, but we all know this is not normal. I have used the recovery disk 2 times, I have defrag it, use my mcafee to scan for a virus, I think I have done it all except throw it out the window. Please help, they told me to bring it in to the store to have it check, but I got a feeling this will not help me.

  • Anonymous Mar 09, 2008


  • SylvieD Mar 10, 2008

    Well, the motherboard is fried a year and some months after we bought the computer, and Gateway wants to charge me $350 for one to replace, or "for $200 more, you can just buy a new computer tower." The guy I spoke to from Gateway stated that the retail versions of their computers (we bought ours from HSN) have sub-standard parts placed in them to lower the price. He also stated that they don't even put AMD processors in their computers from the plant - they only use Intel. So for those having issues with Gateways, apparently this is part of the problem. But you would think that a company would not let their good name be dragged through the mud by the retailers replacing parts and creating sub-par equipment - if in fact this is the case. Just wanted you all to know.

  • DerrickVar Apr 27, 2008

    We have the exact problem, only the fan powers on. No beeping no blue light. Worst part about this is we also purchased our Gateway GT5240E on HSN. We tried seeing if it was the hard drive but the hard drive works fine so its either the processor or just the motherboard. Very disappointed should have got a Mac.

  • 4myboys May 30, 2008

    We just experienced the same problem with our GT5242E purchased from Circuit City. Warranty is out by two months and Gateway was no help. Told me to go online and try to fix it myself. Fan comes on, power supply fan comes on,DVD drive light comes on but the blue light on the power button does not come on. We just had to replace the hard drive two weeks before the warranty ran out. I will never buy another Gateway. Had an Emachine for 4 years paid less for it than the Gateway and never had a minutes trouble out of it.

  • craigxxmas Jun 16, 2008

    Same no boot up/post up problem with our GT5242E bought at Circuit City on 01-05-07 and problem cropped up about a month after the warranty expired. When you press the power button everything sounds great, the PSU fan, case fan, HD, CD/DVD drive all fire up, all except for the blue LED light on the power switch; therefore, no bootup/post up. I have an older Gateway that seemed bulletproof that's why I chose to buy the one I have now. I am HIGHLY disappointed knowing that this is a chronic motherboard problem in other machines. I am going to write Gateway about it, but I bet they will tell me to pound sand (or let them fix it for $350).

    Of course, I could take the motherboard out myself and send it to a repair place I found on-lin for $65.

  • kevbarrt Sep 22, 2008

    I have exactly the same issue, will not power up, blue light does not come on but fan and drives appear to run. Tried replacing power supply no change. It did this ON and OFF, just after the warranty expired. If I lef iy OFF for a few hours it restarted- no it never does, if you have a Gateway GT4022 or the others listed back up all youe sensitive data NOW.

  • PuterHater Dec 19, 2008

    Same here. Two year old machine. Would not come out of standby mode so I turned it off via the power button and then it just wouldn't come on at all except for the fan. Left it sit for a week or so until I had time to deal with it and it did power on again. Left it running (but not connected to the internet since I'd moved it to an area where I had more room to work) and it stayed on for a few weeks with no issues (although not that useful without internet). In the middle of backing everything off onto my new external hard drive it crapped out again but was able to get it back on after a few hours wait and at least get my data. Now we're back to only the fan noise, no other activity. I'm ready for a MAC. It is really disheartening in our era of "green" that these manufacturers just expect you to keep filling up the landfills with this expensive garbage.

  • darknessf751 Jan 30, 2009

    I have a very similar problem with my gateway FX 4710 UB003A desktop... I'm really pissed off at gateway right now. If they replace my computer with something better they would make me really happy...

  • Anonymous Mar 15, 2009

    I also have a gateway gt5473e desktop and it is a month out of warranty and when i go to turn it on the fans come on but no power if i mess with it long enough i can finally get the power to come on but this is ridiculous everyone having the same problem with gateway but we can't do anything about it and it cost us money out of pocket.



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I know it sounds unlikely to work, but try this: Remove the motherboard from the chassis, remove the memory and cpu. Locate the chipset controllers. They are the two chips with the black heat sinks on them. Turn the motherboard over, and using a hair dryer on it's hottest setting, heat the underside of the motherboard directly beneath the chipset. Don't stay in one place for more than a minute or two, but stay in that gneral are of the motherboard for 10-15 minutes. After letting it cool, put everything back in, give it a minute to finish cooling, and fire it back up. The chipset is the source of the problem. As the board is used, apparently the chipset connections are compromised. heating them up from the underside seems to restore them. Worth a try, anyway. I'm writing this on a system I resurrected using this approach...

Posted on Dec 13, 2009

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Kudos to geoffphyllis for solution #4! Got a GT4022 from the dump swap shop with this problem. Fan came on, no blue light or video. Capacitors looked OK so I tried the heat gun on the board behind the black heat sinks. Board upside down on table, alternate heat between the two controllers. About 4 minutes with a high power gun, enough to make board ~90C and heat sinks ~60C.

Got the POST after that! Loading XP from the Gateway restore disk that was thoughtfully left in the CD drive.

Posted on Dec 19, 2009

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Had the same problem with my gateway would not boot up no blue light no signal to monitor. took it to bestbuy they told me motherboard was fried after only 1 year. i decided to open it up and see what i could find. i know nothing about computers just checked wires and connections. i found the power wire connected to the board took it off and found if i turned it around and hooked it up i would get a faint blue light the computer still did not boot but if i left it there for 5/10 minutes and turned it back around the computer would work. telling me the motherboard was not fried. also there are some switches on the board that are on springs that i would press to see if that do anything. dont just replace motherboard on these computers without trying this first. my computer is running fine. sometime it still happens but all i do is open it up play with the start wire push those buttons and it works. saved my computer and me some money. give it a try its worth it.

Posted on Sep 01, 2008

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The motherboard has a 24-pin connector and the power supply has a 20-pin connector. A local repair shop pointed this out and said that that made the motherboard defective on my GT5242E computer.
I think Gateway should fix it.

Posted on Nov 18, 2008

Damn it

Posted on Aug 09, 2008

Yeah is either the motherb and as well as power supply......

Posted on Jun 01, 2008

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It sounds like you have a defective main board.
The way you describe the problem, the issue may be on some electrolitic capacitors that filter the 3.3 and 5 volts on your main board, sometimes you will see them bulging on top or bottom.
BTW, the board does not have a short because it works if you leave it OFF for sometime but for sure there are parts that become defective or not working properly after the entire board gets hot.
Hope this helps.

Posted on Feb 17, 2008

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