Question about Lexmark X1270 All-In-One InkJet Printer

3 Answers

Disgusting breakdown or "Lost connection" of our brandnew Printer!

My Lexmark Printer/Scanner 1200 (or 1270) won't work. The cables seem to be connected. We had someone fit it about 6 weeks ago so it's new. We shouldn't be having these probs., and it just says "No connection to computer" for the past week! This is just NOT on and the bloke who fitted this for us and fixed our computer just don't care and wants to CHARGE us more again, which we can't afford! This is not on, it's a brand new printer! Perhaps someone from Lexmark needs to come and fix it for us? Yours Mrs. D. Winfield - (Frustrated!)

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  • DebsDelight Feb 20, 2008

    Hello DebsDelight here,



    Wed. 20th Feb.), I'm sorry I haven't had chance to do a rating yet. I did however get a lovely message, offering some solutions from a "Henru". This was very much appreciated, and when I have time I will attempt to try them out. But I need my PC on at the moment, and I'm quite busy, and the thought of turning it off completely is making me a bit nervous! However I will do this at some point! Henru's response has been amazing but I am still disappointed by the Fixya team's response to me from Sunday!! I still feel aggrieved at what seemed to be accusing me of "abusing the system", when clearly I DID NOT! (I've still not received an appology for this and the distress this caused on Sunday!!). If you had bothered to read my comments correctly then you would've understood that if anything, I was the abused, (by someone who's supposed to have sorted out our PC problems and printer!, but now doesn't give a four XXXX, and who wants to CHARGE us for the privelege of putting matters right which he should've done and spotted in the beginning!). We should have some redress with the law in this instance! I also told you I couldn't afford to pay for the Premium service, which is what you SHOULD have taken on board! (Hence the reason we'd struggle to pay this non-caring person who should've fixed our problems!). This was the very reason I chose instead to post my comments on the Forum section, thus not to incurr any costs. This should have been realised and although I've got what I wanted now, and hopefully this works? - thanks to Henru, I am upset with your responses, which don't even address my concerns! I appologize if I pressed a wrong button somewhere at the start, but this in no way gives anyone the right to criticize me and accuse me of "abuse"! I'd like an appology for this please, then I can draw a line under it!



    Furthermore, your e-mail to me yesterday does not in any way take on board my concerns, it assumes too much and is clear you know very little. Therefore it is innappropriate and doesn't apply to me!! Can you please go back and read in detail what I actually SAID - not what someone thinks I said!? (For it would've been clear that the Premium service, or having to pay a fee - before I realized there was this other option, was one of the very things I was objecting to!).



    Yours sincerely,

    DebsDelight

  • deadsoap Jun 06, 2008

    I have the same problem. I tried reconnecting the printer to my PC but the problem still occurs. I don't think it is the USB cable's problem, as there was no error when I connected the printer to my laptop. I did try to reinstall my drivers. The problem here was, whenever I reinstall the drivers, the installation still won't recognize my printer, thus resulting only the scanner to be working. I don't know what the main problem is!



    I am currently using Microsoft Windows XP Service Pack 1.

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I bought a lexmark z1380 over the weekend.

I found that if you disconnect the usb momentarily for any reason the printer will immediately send out a jamming signal over usb regardless of whether on or off and the power button, (this jams whatever computer I plug the usb into after) only solution is pull power cord (or unplug) on the printer and replace whereupon it works ok then.

Posted on Oct 20, 2008

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In my case I rebooted the PC and then was able to see the printer

Posted on Dec 29, 2009

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Hi DebsDelight,

I understand how you feel, printer problems can be highly frustrating especially if its fairly new equipment that seems to be at fault.

I'm going to try and help you by walking you through a couple of troubleshooting steps. For this to work you need to be in a calm problem solving state of mind without frustration interfering with the troubleshooting process.


Firstly we must make absolutely sure that the problem is not being caused be a improperly connected connector;

1.) Turn of your printer and PC (turning off PC is optional, but
lets do that to make absolutely sure).

2.) Lets start with the printer first;

-I want you to take careful note of the cables connected to the printer and where the connectors of these cables are connected. There should be a printer power cable
connected to it from the electrical wall socket and a USB
data cable
connected to it from the PC.

-I want you to disconnect all of these cables so that you
have your printer, the printer power cable, the USB data
cable and your PC all separate.

3.) Now we are going to connect the system back together, making sure that every connector is firmly inserted into its associated port.
3.1) Firstly connect the printer power cable to the wall socket and the printer. Turn on the printer.
3.2) Turn on your PC and wait for it to boot into the operating system (ex. Windows XP)
3.3) Connect the USB cable to the printer (taking note of the fact that the cable has one connector which can
connect only to the printer and one connector which
can connect only to the PC)
3.4) Connect the USB cable to the PC

The connection scheme will be something like:

[Electrical wall socket]-[Printer power cable]-[Printer]-[USB data cable]-[PC]


4.) The above steps constitute the physical connection of the printer to the PC. After completion of these steps I want you to confirm if whether you still get the "No connection to computer" error message.

5.) If you still receive the message, I would suggest obtaining a new USB cable to eliminate damage to the USB data cable as cause of the connection problem.

6.) If you still receive the error message after trying a new data cable it will be clear that the problem doesn't lie with the physical connection between the PC and the printer, but with the driver (which facilitates the logical communication between the printer and the PC). At this point reinstalling the printers driver is the last troubleshooting process worth trying before assuming that the particular machine you have purchased is fundamentally faulty and a replacement under the one year warranty should be considered.

7.) If you need to reinstall the drivers for your printer please feel free to tell me in the comment to this problem thread (please comment on the operating system you are using on your PC and if it is Windows which version (XP or Vista).

Hope you find these guidelines helpful in solving your problem and feel free to ask for more info in the comment window of this thread.
Kind regards and thanks for using the FixYa service

Posted on Feb 17, 2008

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