Question about Nikon Super Coolscan 4000 ED Film Scanner (35 mm)
Recently a problem has arisen with the ejection of film strips from my Nikon Super Coolscan 4000 ED 1.10 @IEEE1394 when using the film strip adapter and Nikon Scan 4 . The software doesn't recognize that the strip has been removed and so prevents a new strip from being inserted by continually running the eject mechanism in the Coolscan. The problem does not occur when using Vuescan. After clicking on the eject button the progress window opens, the strip is ejected but the dreaded Mac spinning disk appears showing that the program has crashed and the Coolscan keeps on trying to eject a strip. I can then only "force" quit to get out of the program.The only way I can get Scan 4 to accept a new strip is by switching the Coolscan off, then on again,load the film strip and then load the program, which works perfectly.As the CD i have is for version 3.1 which will not load into this Mac 2GHz Intel Core 2 Duo computer I have uninstalled and re-installed the program,which was downloaded some time ago and stored on an external HD, but the problem persists. I believe that it is either a mechanical problem in the adapter or a general firmware problem.
Nikon Scan 4 works perfectly using the FH3 film strip holder and when scanning slides.
I prefer to use film strip adapter because of the ability to show thumbnails and as it recognizes the frames in a strip more accurately than Vuescan. I should add that I have been using the Coolscan since 19/5/05.
What can be done to correct the problem,please?
T H Connell
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Posted on Jan 02, 2017
open the case of the scanner, and check to make sure that the ejection mechanism is not malfunctioning, or jammed someway. If this is not the problem, try using thinner slides as thicker ones could also cause this. If all else fails try un plugging the scanner for a few minutes, and try again.
Posted on Jan 10, 2008
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