Question about Nikon Super Coolscan 4000 ED Film Scanner (35 mm)

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Nikon Coolscan 4000 ED SA-21

Recently a problem has arisen with the ejection of film strips from my Nikon Super Coolscan 4000 ED 1.10 @IEEE1394 when using the film strip adapter and Nikon Scan 4 . The software doesn't recognize that the strip has been removed and so prevents a new strip from being inserted by continually running the eject mechanism in the Coolscan. The problem does not occur when using Vuescan. After clicking on the eject button the progress window opens, the strip is ejected but the dreaded Mac spinning disk appears showing that the program has crashed and the Coolscan keeps on trying to eject a strip. I can then only "force" quit to get out of the program.The only way I can get Scan 4 to accept a new strip is by  switching the Coolscan off, then on again,load the film strip and then load the program, which works perfectly.As the CD i have is for version 3.1 which will not load into this Mac 2GHz Intel Core 2 Duo computer I have uninstalled and re-installed the program,which was downloaded some time ago and stored on an external HD, but the problem persists. I believe that it is either a mechanical problem in the adapter or a general firmware problem.
Nikon Scan 4 works perfectly using the FH3 film strip holder and when scanning slides.
I prefer to use film strip adapter because of the ability to show thumbnails and as it recognizes the frames in a strip more accurately than Vuescan. I should add that I have been using the Coolscan since 19/5/05.
What can be done to correct the problem,please?
Regards,
T H Connell

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  • 2 more comments 
  • fnikon Feb 27, 2008

    I have the same problem.


    I have taken the same steps as you.
    Many hours work.
    All to no avail.

  • modernmagic Oct 14, 2008

    same problem. your work around does not work for me.

  • Anonymous Nov 05, 2008

    I have the same problem.

  • Anonymous May 06, 2009

    Same problem on the scanners here at NYU. Your workaround is what I've been doing too. It's annoying as hell.

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computafixa
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SOURCE: trouble ejecting slide from SF200 nikon coolscan 4000 ed

open the case of the scanner, and check to make sure that the ejection mechanism is not malfunctioning, or jammed someway.  If this is not the problem, try using thinner slides as thicker ones could also cause this.  If all else fails try un plugging the scanner for a few minutes, and try again.  

Posted on Jan 10, 2008

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  • 1 Answer

SOURCE: No error message displayed when film jams

Take it into nikon specialty shop for a service.

Posted on Aug 19, 2009

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Hello there.
This will help you if you have 64-bit Windows 7, because officially, there is not windows 7 64 bit driver.
Just read and do everything.

http://www.earthboundlight.com/phototips/coolscan-vista-64.html
Otherwise, if you have windows 7 32bit click here:
link
To check bits, go right click on My Computer, Properties, and you will see it.
Sincerely,
Steve TM

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If this information was helpful, please give me a big thumbs up when you rate my answer.

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