Question about LaCie 500GB d2 Quadra 500 GB USB 2.0 Hard Drive

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Won't show on desktop

Hi there, i am just setting up my new lacie harddrive but it won't appear on my desktop! I have a mac book running OSX 10.4.11. I have it connected with USB 2.0 and nothing is happening. Can you offer any suggestions? Thanks

Tom L

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  • Anonymous Jun 24, 2008

    La Cie 500 GB appears nowhere. Have checked proposed solution using disk mgt., trouble is no unidentified ( letter) driveis shown. Device mgr shows no problem. Wires disconnected/re-connected as proposed--no solution. Tried another computer running Xp--La Cie drive doesn't show. Have exhausted just about all alternatives.



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Before you read this solution!!!! READ 3 IMPORTANT NOTES!
1. If you dropped it and it's clicking continuously sorry but it's probably trashed... When you call up Lacie about the Warranty DO NOT TELL THEM YOU DROPPED IT they will void out your warranty and you will end up having to buy another HD adding insult to injury when you lost your files as well... just say it's not working... It's not lying It's just called sticking it to corporate glutons who from whispers I've heard sell refurbished Lacie drives as new ones to ignorant customers
2. I've been doing some research and certain programs like TweakUI a program that Microsoft installs which can be found in your control panel does conflict with the Lacie HD
3.This problem occurs whether or not you use a firewire or usb or sata so if you don't have one of these sockets in your computer
don't buy extra equipment

The Meat:
Aaaaaaaaaaaaaaaaaaactually Windows regardless of XP or Vista tends to screw up when it comes to Lacie drives...
This is how you fix it for sure:
go to control panel
administrative tools
computer management console
open up the disk management section
in there....
you'll see your C: drive or what other drives you may have already set up
you'll see one drive that doesn't have anything assigned to it no drive letter or anything 95% of the time that will probably be your lacie drive fresh out the box
Only thing you gotta do now is enable that drive by right clicking on the grey box next to it where it should say disk and for the sake of simplicity let's say it says Disk 1 or Disk 2 whatever
Enable it then partition it using NTFS if you're only going to use it on windows and FAT32 if you want to be able to use it on both MAC and PC

If you already have things on your hard drive from before and it just started acting up:

Try doing these 3 things:
First Lacie said that the drives can be tempermental when you don't shut them down right... so you would have to
disconnect all wires
connect power cord only and plug it in
turn it on wait a couple of secs.
connect usb cable to drive then to computer
that's one way of fixing it

if that doesn't work

you can try going to control panel> system> hardware> device manager

in there try and see if you have anything with a yellow question mark or exclamation point or a red X next to a USB controller or
Composite device or to Mass Storage Device under USB peripherals

If it has either of those just right click on the device and click update driver

If not right click mass storage device> uninstall
right click composite device> uninstall
right click on icon in lower left hand corner to remove device safely
choose the drive > remove safely> use turn off switch to turn it off...
Now turn it back on and it should reinstall itself

If that still doesn't work there's a couple of tutorials on how to recover files from faulty Lacie drives you can google that and it should be able to help you out for the most part...
This may involve opening up the casing and removing the hard drive not the internals and connecting it to your desktop directly
worst case scenario you may have to repartition/format your drive and it should be back to normal at this point your going to have to call
Lacie support
22985 NW Evergreen Parkway
Hillsboro, OR 97124
Tel: (503) 844-4500
Fax: (503) 844-4508
6am-6pm i think

- LTek -=oP ^v^w^v-_-Your Neighborhood Techno Freak -_-v^w^v^

Posted on Apr 08, 2008

  • LTek Apr 08, 2008

    Solution 2a for MACS

    New Lacie HD's need to be formatted to work
    There's 2 formats I would advise
    either FAT32 so you can swap it between MAC and PC
    or MAC Extended which is HFS+ After you do that it should work fine



Hi Tom,
My brand new Lacie quadra d2 harddrive decides to show up on my desktop and other times does not. When it does show up, most of the time, it works fine, but sometimes I start up my computer and it simply refuses to show up on my desktop - when this happens I don't hear the harddrive spin up (which is quite loud)  HOWEVER if you just ignore it for 5 mins you'll hear it start up and it appears on the desktop and works fine. Good luck, Sarah

Posted on Mar 01, 2008


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