Question about Creative Labs Zen Digital Media Player

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Credit card size zen

My player is locked in recovery mode please help My Creative Zen is locked in recovery mode. I tried to reload the firmware, clean up the Creative, reboot, and format. Every option that was avialable on the screen, I used. I even tried to reboot it from the little hole. I don't know what else to do.

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Hi,


Many users have reported this problem and the only solution was to contact the company and get it fixed.

Here are the contact details:

Tel :1-405-742-6655

Click HERE for the manual to find some troubleshooting steps.


In order to enter your Zen Micro's Recovery Mode, take out the battery, press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player. The player will then switch on - wait until Recovery Mode appears on the
display and then let go of the ON/LOCK button.

- When entering the Recovery mode in the Zen Micro, be aware of the sensitivity of the touch pad. Make sure that you only select the option that you want, as some of them may affect the usability of the player.

- The options on the Zen Micro Recovery Mode are:

1. Clean Up (Performs a disk scan on the player's hard disk. Clean Up will not remove any files from the player).

2. Format All (Formats the player's hard disk - Note: all contents of the MP3 player will be lost).

3. Reload Firmware (Reloads the Firmware on the Zen Micro. Make sure you have downloaded a new firmware for the player, as this option erases the current firmware on the device and the player won't work without the firmware loaded on it).

4. Reboot (Select the Reboot option once you have completed the recovery operations, in order to restart your player).

As an initial troubleshooting step, the "Clean Up" process is recommended. You should refrain from using the remaining options."


Goodluck..

Posted on Feb 17, 2008

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Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon

regards
Graeme

Posted on Feb 17, 2008

  • Graeme Ross
    Graeme Ross Feb 17, 2008

    A few things... after reading the info Coolguy gave you

    appears he is talking about a different player. The link is to the wrong player anyway, and a few other things he said you should ignore.


    1. Dont try to remove the battery from your player, opening the casings will void any warranty you may have.

    2. Go HERE for your manuals straight from Creative. Select the correct manual for your particular Zen player.

    Hope this helps you, as I said earlier, you have tried all the suggested user options to sort out normal problems. Take the unit to where you purchased for service, or get in touch with Zen support direct. There are links to them from the main page of the link i have given.



    Again, good luck.



    regards

    Graeme

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