Question about Creative Labs ZEN Vision:M Digital Media Player

14 Answers

Zen vision m firmware problem

Hey my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy

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  • 25 more comments 
  • Anonymous Feb 18, 2008

    my zen reads the same and i dont know what else to do

  • Anonymous Feb 27, 2008

    I am having the exact same problem as this guy is

  • Anonymous Feb 27, 2008

    same problem but ima get a different one ima get the zen instead

  • kar288 Feb 29, 2008

    i have the same problem... i downloaded the new firmware and try to install it but my player says "docked" and the firmware program says that its not connected, but i can open it in my computer

  • ice360 Feb 29, 2008

    my zen is stuck on recovery mode i cant fix the firmware

  • Anonymous Mar 02, 2008

    My Creative Zen has a Firm Ware Problem my computer can recognize it or detect it i can't get my zen to get new firmware now

  • Anonymous Mar 08, 2008

    my player has a firmware problem so i want to reload it from the creative webpage, but my computer doesn't detect it

  • Anonymous Mar 10, 2008

    Ye i have the same prob, probably have to get it fix at a shop or something

  • Anonymous Mar 12, 2008

    Yes I have the exact same problem
    and all the sugestions that guy gave, well none of them work...

  • Anonymous Apr 21, 2008

    I have the same problem !!!:(

  • nrpatel1788 May 13, 2008

    hey Im having the same problem I downloaded the recovery tool and still no luck. When I run the recovery tool it says that it detects the player and downloads the firmware but when I try to click on the install button it wont let me. I tried un-installing the usb ports, the zen software and still no luck. I can't for some reason load the firmware back onto the player. I thought of trying to install a previous firmware on there but I cant seem to find the older files online. Any help is most would be great.

  • popol101 Jun 05, 2008

    My ZVM 30GB wont reload the new firmware i downloaded.My PC says my ZVM isnt connected everytime I try to reload the firmware via USB. HELP!

  • Anonymous Jun 05, 2008

    not working properly, & not detecting with computer

  • Anonymous Jun 07, 2008

    my zen is stuck on recovery mode. it wont register on the computer. i cant format it or renew my firmware. i just put a new battery in it.

  • soraya452 Jun 24, 2008

    i have exactly the same problem as this please help!!!!

  • akanson Jun 27, 2008

    i need firmware for creative zen vision:m

  • davysaunier Jul 05, 2008

    Hey my zen vision m started freezing and when i put it in the pc it wont detect it or charge it even dow i did instale the software creative now it wont start at all i trait the buttom down (restart) but it wont work please help me

  • Anonymous Jul 13, 2008

    Hey my zen vision m started freezing and it went to the recovery mode i formatted it cleaned it up then tried to reload firmware it erased the old firmware but did not put the new one in when i turn it on it says firmware problem and goes to recovery mode
    So i went to www.creative.com and got the firmware upgrade but now my vision m said it is docked but my computer just cant detect it so now it wont let me put the new firmware on it plz help i am goin crazy

  • Anonymous Jul 20, 2008

    the same

  • emerald52781 Jul 23, 2008

    I've been having the same problem. I've had the player for over a year now and no problems until this. Originally, the player froze and I couldn't shut it down. I tried to reset it, but rebooting would not work. From that point on, it just restarted to the recovery screen. I then tried to clean up and format the player, but would still not go past recovery screen. I then went to the creative website and tried all of their suggestions to fix the problem. I ended up with a Firmware problem after trying to reload the firmware and now any firmware updates don't recognize my player. I've tried using another computer and still having the same problem. So frustrating...the player is now out of warranty and who knows how much it would cost to send it to them for repair.

  • Anonymous Aug 02, 2008

    Creative blows!

  • dimitjeeuuhh Sep 17, 2008

    Me too, I bought it 3 weeks ago now, but my computer doesn't recognize it's a Creative Zen Vision:M, but it does recognize something. I then tried to use it on some other computers, with Vista, with XP (updated computers). Still no fix. Then I tried to reinstall the Firmware, but now when I want to install new firmware on it (downloaded newest firmware from www.creative.com) it says I have to connect my player, but it already is connected...This really sucks man :(.

  • Anonymous Oct 07, 2008

    HOW DO YOU GET IT OFF

  • MoReRiCe Dec 01, 2008

    i have a creative zen vision M and i recently deleted its firmware.my com can recognise its docked but the firmware upgrade i download from the creative website says that my player isn't connected... now i cannot upgrade me firmware... i even tried using another comp, it says it recognize an MTP device BUT the firmware upgrader still can't recgonize that the player is connected AND there is no word on the screen that says its docked!!! PLS HEELP ME!!

  • Anonymous Dec 16, 2008

    ok i tried everything and even another computer... same result, it notices the vision m when i use the recovery tool but it doesn't when it says upgrade? what do i do?

  • Anonymous Dec 31, 2008

    this is happening to me to and its PISSIN' ME THE ********!!!!!!!!!!!!!!!!!!11

  • Anonymous Feb 20, 2009

    i have the same exact problem.

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14 Answers

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Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Posted on Jul 22, 2008

  • John Valdez Oct 01, 2011

    I realize that you put this up over a year ago, but for me it was a life saver. I am still holding on to my dated Creative Zen M 30GB and use it daily while driving 3000 miles a month and freaked out when I had this issue, but you helped me fix it and for that I thank you.

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Hey. I had the same problem with my ZVM's firmware reloading.Here's what I did:
First, make sure that you have the latest version of zen vision: m firmware and the right version for the OS you're using. Download it at http://us.creative.com/support/downloads/welcome.asp?action=next
Make sure that your zvm isn't connected to your computer. Turn on your zvm. It should boot to the restore menu and will say there was a problem with the firmware. Now that its on, choose reload firmware. It should say it's erasing the current firmware. After that is done, it will show a message saying that you should upgrade the firmware by USB. At that point, connect the zvm to your computer. That's when the player should be recognized by your computer (unlike before). Next, on your computer, run the zen vision m firmware upgrader. Begin the upgrade and if it asks you if you want to upgrade even though the firmware version is the same, say yes. Once the upgrade has begun, your zvm should also say that it's upgrading. By the end, [on my computer] my zvm froze and the firmware upgrader froze also. The upgrading firmware message on my zvm also disappeared. At this point, disconnect your zvm from your computer and reset it using the reset button. On your computer, the upgrader should say the player is rebooting. When you start up the zvm again, it will start rebuilding and it should work again.

~Hope this helps. Thats exactly what I did when this happened to me and my player works again.

Posted on Jun 04, 2008

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I had a similar problem where my computer could see the zen but the firmware update couldn't, what ended up being the problem was windows media player 11. I had to uninstall it and install windows media player 10. Then thing worked just fine.

Posted on Apr 10, 2009

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya

Posted on Feb 19, 2008

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The creative zen will only work in combination with Windows media player 10.

make sure any other windows media player version's are removed and install 10

will definitly work.

Posted on Oct 24, 2009

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Step 1: Clean Disk
Step 2: Download the New firmware (if you cant just skip to step 3)
Step3: Hit Format all in recovery mode. It'll delete everything in your Zen , i no it sucks but at least it'll work
Step 4: hit reboot in recovery mode n it shud work

Posted on Aug 05, 2008

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I struggled with the stupid Zen Vision M 30GB for over six months, spending hours uploading, downloading, installing, uninstalling etc...and got absolutely NO WHERE! The problem started when things were deleted and i was down to hardly any music. Then i could not get my MP3 player to read in WMP 11, and couldnt add songs or synchronize it with my computer. Then i deleted my firmware, but could not reinstall it because it kept saying my device was not connected! It showed up in My Computer as Zen Vision M, but wouldnt read it to upload firmware. It turned out, all i had to do was install the firmware from another computer, you dont need the installation CD or anything, just go to the other computer and click on the latest firmware upgrade or this link:

http://support.creative.com/downloads/welcome.aspx?nDriverType=4&showdetails=1&bLatest=1

and click download, and open. Be sure to connect your MP3 device to the computer, and presto it should install the new firmware NO PROBLEMO!!!! I tried everything except another computer, and now i regret it, because i have all this **** on my computer, but oh well!

Posted on Sep 16, 2008

I've had the same problem for a day or so now. Went to Creative.com, followed the relevant links, downloaded the new firmware and hey presto, back to life!

Posted on Jul 29, 2008

Stone it against the wall hard, that should solve your problem.

Posted on Jun 08, 2008

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My zen does the same and i could get the connection with another computer... but then it says that the "Firmware upgrading failed" :s What can I do then??? please help, it's terrible that that (nearly) my best friend is dead!!!

Posted on Feb 19, 2008

  • Songs_for_me Feb 19, 2008

    hey



    my zen does the same, and i couldn't find it on my computer for opgrading firmware, but i helped when i changed the computer... but when it is finishing upgrading it says: "Firmware upgrading failed!" :s what can I do now??



    Please help, it's terrible that my (nearly) best friend is dead, and have been it for more than a week now :s

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I have not updated my firmware since I got my ZVM, now do I have to get all of the updates or just the latest?

Posted on Dec 02, 2009

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I am having a similar problem. I have Vista 64 bit. I try to install firmware and it says failed. ZVM will only load into recovery mode.

Posted on Jul 06, 2009

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Hello guys... i guess i have the solution but its not a permenant one ...
when i connect my zen vision m to my pc, it does not become docked nor it charges...
i tried many solutions but all were useless....
but finally... heres what i tried...
I reset the player then quickly pluged it with the USB cable to the pc ...
it says rebuilding...
now its docked and charging ....
when i remove it... it stays docked and charging ...
ireset it again ... and now it works ok ...
but the battery doesnt last longer i dunno why although i charged it for like 6 hours..

Posted on Nov 27, 2008

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I reboot my zen and it jus comes up with firmware problem.
and it wont change from that..?
and if i plug it into the computer it wont register..?

Posted on Jun 12, 2008

4 Suggested Answers

ohms
  • 1879 Answers

SOURCE: Zen vision m firmware problem

Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jun 28, 2008

  • 2 Answers

SOURCE: davy

What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Posted on Jul 08, 2008

ipodslinger
  • 688 Answers

SOURCE: zen vision m 30 g, firmware terhapus gimana

you can go to the Creative Website and download the latest firmware.
and the desktop software.
when you mount it on the computer you will be able to restore the software/firmware.

there are options in the players menu for rebuilding database and things before you restore to see if that helps.

Posted on Jul 19, 2009

6ya6ya
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Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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1 Answer

My creative zen micophoto will not boot up what do


Hi.
You tried these yet?
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

  1. Press on the Menu/Back button on your player, and select System, and then Reset.To Format or Clean Up Zen Vision:M Detach the Zen Vision:M player from your PC , and ensure that the unit is off.If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears: * Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)* Format All (Formats the players hard disk - Note: all contents will be lost)* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)* Reboot (Reboots the device)
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot
Good Luck^^

Nov 02, 2009 | Audio Players & Recorders

1 Answer

My Zen vision: M is stuck in hold. Sliding the switch does nothing except make the hold symbol blink when slid all the way to the power on/off position.


Support for Zen Vision M on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=14331&prodName=ZEN+Vision%3aM
Enter the word "hold" in the bar Knowledgebase Solutions.
This will give you access to various answers.
One answer could be to do a recovery:

  1. Slide the power button towards the power icon and hold it in the Power ON position
  2. While holding on to the power button, Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.

    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
  3. Release the power button when the Creative logo appears.
  4. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.
  5. To clean up your player's memory, select Clean Up.

  6. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library.

  7. Should the above solution is unable to resolve the issue, please install the player's latest firmware. To obtain further instruction on getting the firmware reload into the player, you can refer to the following article:

    SID 63033 - Reloading Firmware / Formatting your Player

Jul 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My creative zen screen wont light up its dark i tried the light up feature but no luck


If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.



hope this helps you

Jul 24, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Creative zen microphoto v0.0.65


If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website /www.creative.com and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.

Dec 11, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen m vision won't start up,


You tried these yet? 
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

http://dmzweb4.europe.creative.com/...com:80,Case=obj(14048),Kb=ww_english_add

pls rate it, thanks

Nov 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Davy


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Jul 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

2 Answers

Recovery Mode


I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

1 Answer

My zen is freezeing


1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

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