My Dish 311 will not detect the switches. Started out with a 005 error then just quit detecting LMB. Aother unit works fine on same wiring. I'm pretty good with a DMM so can check at componet level with instruction.
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Re: Dish 311 won't detect switches
Dishnetwork is kind of tricky on the detect switch thing. sometimes if you are having troubles on just one receiver you have to run detect switch over and over again, sometimes as much as maybe 20 or 30 times. if it still doesn't work, hope you have a service plan so they will send you another unit to switch out. also try a different LNB ( low noise block downconverter) and check switch a few times. i know that sounds kind of stupid, but it works sometimes.
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have you checked the cables to the lmb ( dish ).... or take the dish cables out of the back of the sky box. wet your finger and put finger on to the centre and out part of the cable connector that some times works. faling that the sky box may need a factory rest or is damaged or the lmb has gone.
Hi my name is Mike Houston of DISH Network and I see you arehaving an internal communication failure on your receiver. There should be athree digit code on the top right of the screen. That three digit code willhelp me determine what steps need to be taken to resolve this issue for you, Iwill send you my e-mail and we can correspond through there. Michael.firstname.lastname@example.org
Hello! Daniel Busa here with Dish Network's customer service department. If you're getting the 311 message this is most likely an indication your hard drive is bad. Try unplugging it for ten seconds if it persists you may need a replacement. If it does persist I will send a replacement please e-mail me at : email@example.com
Hi, Mary with Dish Network Customer Service. The 61.5 Satellite carries mostly High Definition programming. If your Satellite Dish is an older model, it is not equipped to bring that Satellite in. It is the part on the Dish called the LNBF (the eyes) that will pick up the satellites. Your receiver is a Standard Definition, you should be reading the 119 & 100 Satellites. I hope this helped but if you have additional questions, please let me know.
When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.
Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.
You will need a DP or Legacy twin or quad, or DPP twin without using an external switch. If you use Legacy Duals, or DP Duals you will need a switch. USUALLY a SW21 is used to combine the signals but you may have a different one in use if at all.
The primary thing to remember when using a switch is that you must use the same type of LNB as switch e.g. Legacy switches with Legacy LNB's and Dish Pro switches with Dish Pro LNB's.
Check your LNB type. Legacy LNB's have only a Dish Network Logo on them, Dish Pro has DP on them and DPP have DP PLUS on them.
One of three things could be the cause:
1. Line of site. Must be clear of all obstructions to ensure adequate signal.
2. You have a faulty switch, or conflicting LNB and switch, or no switch at all.
3 you may have a bad port on the LNB.
As a fail safe check that your mount is level and plumb. You also may have the dish pointed directly at 119. Check the Skew and elevation settings as well. If LOS IS THE ISSUE YOU MAY NEED TO RELOCATE THE DISH OR REMOVE THE OBSTRUCTION.
In some extreme cases microwave towers and High Voltage lines also pose a problem but doubt this is the case for you.
hook them up to an active phone line and it will automatically update itself. if these units are on another houses account don't do the phone line thing and you'll just have to deal with it because you are already getting a good deal. you might consider upgrading to a 322 (dual reciever) it doesn't have that problem.