DeLonghi Pinguino PAC-02 Air Conditioner Logo

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Problem with DeLonghi Pinguino PAC-02 Air Conditioner

My De Longhi 'Pinguino, heat pump, applique' when on the evaporator functionis blowing cold air but not as effective as it used to be. Its almost as if its not able to **** out the hot air. This

is remarkably different to a few weeks ago. The flat is getting less and less cool as the days go on. HELP! Temps rising in Sydney Australia....

Posted by avatar on Jan 28, 2010

Suggested Solution (3)

To whom it may concern
Yesterday, I communicated with one of your colleagues by the name of Ginko. He advised me to contact the factory in New South Wales, Australia by phone and e-mail.

I rang through and they weren't particularly helpful. They said call a service agent with the details of the product, I was supplied with a contact phone number. The service agent was unable to help me, they said they would call back and as yet they haven't.

I also had sent an e-mail to the the customer service reprentative for De Longhi, who responded the following day, and gave me a list of five outlets in Melbourne, which are able to order the part for me. I duly contacted the nearest supplier to myself, rang them and they said they will order the product (after taking down the product details and my home phone number) and will contact me when it arrives.

Thanks to Ginko for his time and help. I will wait to see the outcome of this. This is the most recent update to the situation.

  • by Author image jco2007 Over a year ago

Source: Lost screws for a De Longhi oil filled heater.

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remove the tank and then reinsert it. this will reset the machine.

  • by Author image Joe Hogan Over a year ago

Source: If my de longhi pinguino

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Sure, contact DeLonghi AU here.

  • by Author image ginko Over a year ago

    • By avatarginko Jul 20, 2008

    • Contact DeLonghi and ask for replacement screws, they will send them straight away.
      Here is the full contact:

      DeLonghi - Unit 3A, 43 Lyn Parade,
      Prestons, NSW, Australia 2170


      Ph:       1800 126 659
      Fax: 1800 007 289





      Don't forget to rate the solution





    • By avatarginko Jul 20, 2008

    • Contact them by phone, it is faster.

    • By avatarginko Jul 20, 2008

    • And contact the factory (address above), contacting local De Longhi accessories shop it is not the same thing.

    4. View More Comments

Source: I have a De Longhi

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