You have an air leak. Usually right where you frost build up is, however since hot air rises, sometimes this leak can be anywhere. Make sure your door closes tightly and your gaskets are clean and making good contact. You may have to adjust the gasket, adjust the door, or replace the door gasket. If there is ice on the floor of the freezer, you have a plugged drain line. In very rare instances we have found, where the freon lines enter the freezer, in the back or under the freezer, missing or fallen refrigeration putty that seals around the lines. Good Luck, Appliance Specialists
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