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There is a known problem with this GE model. Remove the front panel, look at the base plate below the motor. Can you see that it has been rubbing there? On that model the "front apron bracket" fails allowing the motor to rub againist the base. You will need to replace the apron with the new design they have out.Here is the part to order. You may also check this by removing the front and run a load of wash and watch the motor. Please post back your finding to me.
1 First you must determine the brand of washing machine you have.
2 To remove agitator on a whirlpool washer, remove top cap from agitator, Next you will find a translucent cap, remove this with your pliers. Then you will see a 3/8 inch nut, Back this nut out and you can then remove the agitator. Be Careful though, inside the agitator where the bolt has been removed is a white piece of plastic that holds the "dog ears". These dog ears are what lets the agitator move in one direction and locks when the transmission moves back in the other direction.
Maytag and Admiral washers are very similar to remove. GeneralElectric, (GE) is different, To remove a GE agitator simply pull upwards very hard, GE agitators snap on. Be careful not to pop it into your mouth, that really hurts.
3 Remove agitator, repair or replace and reset, GE just push on, you will be able to see the groves to line up the agitator to the hub. For whirlpool place bolt into dog ear guide, and set down on top of transmission post and tighten, be careful that dog ears, do not get out of alignment. That's it.
Pull up sharply on the agitator to remove it from the shaft. Check the agitator mounting cup underneath it is probably stripped out. It is a replaceable part. If the agitator is difficult to pull up,use a old strong leather belt under the agitator and pull it off using the belt.