Question about Car Audio & Video
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Posted on Jan 02, 2017
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Jan 27, 2013 | Infiniti Vehicle Parts & Accessories
As part of the radio's anti-theft system on some older model year vehicles (2002 and older), the radio resets itself whenever it loses power from the vehicle's battery. Radio security codes are associated with each individual radio unit rather than the vehicle identification number (VIN) (since a vehicle could have the radio replaced). The radio security code must be input in the radio in order for the radio to work.
When you purchased your vehicle, you should have received a card that lists the four digit security code for the radio. If you are unable to locate this card (sometimes owners find it inserted in the Owner's Manual or glove box), the radio will need to be removed so that you can locate the Part Number and Serial Number for your specific radio. The Part Number typically begins with the letters 'MR' and the Serial Number is generally a string of digits and both numbers can be located on the audit unit's chassis.
Please contact your local Authorized Mitsubishi Dealer if you need assistance removing the radio. Once the Part Number and the Serial Number are in hand, your Dealer can access the security code for that radio. You may also contact our Customer Relations Call Center at 1-888-MITSU2011 (1-888-648-7820) and one of our agents will be happy to provide you with the security code and steps to reset the radio as long as you have the Part Number and Serial Number for your radio unit. Agents are available Monday-Friday 7 a.m. to 4 p.m. (PT). Best of all they will give it to you free
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