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Make sure you are using thermal paper which is 57mm wide.
Open the printer cover. Lift the paper holder lever on top of the printer. Remove the old tube from the last roll if it is still in the bottom of the printer. Drop the new roll into the roll holder in the bottom of the printer. Make sure the paper is coming from the bottom of the roll rather than off the top as it unwinds. Pull the paper out the front of the printer and close the paper holder lever down onto the paper. The shiny side of the paper should be facing you as it comes out of the printer. If not, the paper will feed out blank during printing. If you are replacing the journal roll, slip the end of the paper into the slit in the takeup spool (black reel) and wind over a couple of times before dropping into place. Replace the printer cover and make sure the receipt comes out of the cut out in the cover.
Receipt Feeds, But Nothing Is Printed
Not using thermal paper.
Ensure thermal paper is being used.
Thermal paper loaded upside down.
Ensure thermal paper is being fed from underneath the roll, as it will only
print on one side of the paper.
If the printer does not work properly: • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact 775-358-2922 hope this help : - )
You probably have paper debris stuck to the underside of the print head.
While you are printing, pull the lead from the back of the printer leaving the head free floating and unlocked so you can slide it back & fore. Get a piece of kitchen roll and fold it until it's the size of the track beneath the print head slide the head to the left, place the folded kitchen roll flat down in the print track, slide the head over the folded kitchen roll until it appears on both sides of the head. Grab both ends of the roll and lift it toward the head. Slide the roll sideways left and right to physically clean the bottom of the print head. Try not to tear it as it will trap under the head. let go of one end and slide the head away until you can pull the roll out. It should have a lot of ink and gunk on it. Plug the printer in and the head will reset itself.
Now because printing has been non existant, you'll need to "Prime" the heads. Use the maintenance software and click head cleaning, when finished do not allow the nozzle check pattern to print. Carry out 3 more head cleans cancelling the nozzle check after each one by clicking [Finish] until 4 cleans have been completed. Then allow the nozzle check pattern to print and it should be back to normal. If not perfect, carry out another "Prime" as above.
Please make sure that you have the right paper roll.
Your machine takes a thermal paper roll, which means it actually burns the print into the surface of the paper as opposed to printing with a ribbon or ink roller like other makes.
The thermal paper will only show a print on one side of the paper, in other words if you do indeed have the right roll and it is in upside down you will get a blank printout.
An easy way to see if it is the right paper hold the roll in your one hand and scratch a line with the thumb nail of your other hand accross the surface of the roll,if you get a black line on the paper then it is the right one, otherwise you have what we call a "bond" paper roll and it will not work in your machine.
If you got the "black line" with your thumb nail, then lift the printer head arm (green lever) place the roll in position with the paper rolling out from the bottom of the roll towards the front of the machine, pull the paper out past the catch mechanism and close the printer ****.Tear off the excess paper and replace the printer cover.
You should be ready to go ahead with sales.
This should solve the problem .