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Receipt Feeds, But Nothing Is Printed
Not using thermal paper.
Ensure thermal paper is being used.
Thermal paper loaded upside down.
Ensure thermal paper is being fed from underneath the roll, as it will only
print on one side of the paper.
If the printer does not work properly: • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.) • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact 775-358-2922 hope this help : - )
Try printing something that is formatted properly to fit on a receipt roll printer. the Windows test page will always be slow on a receipt roll printer, because it is formatted for 8-1/2" X 11" pritners and contains graphics. I suspect that actual printing will be fine.
Does it feed a length of paper? if so, you may have either the wrong paper, or the paper loaded incorrectly. It needs to be thermal paper, and it will only print on one side, so if you are sure its thermal paper then try turning the paper over and loading it that way.
If it doesnt feed any paper and just makes noise then the problem is probably a broken gear inside the printer. For this you would need to find a place that can repair these terminals.
Just pop the lid with the button on the side of the terminal and drop the roll in with the paper coming out toward you as you face the machine. Close the lid and rip off excess. There is no need to feed paper through anything.