Question about Creative Labs ZEN V Plus MP3 Player

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Creative Zen V Plus Frozen on the product title screen

The product logo screen is frozen. I have tried the reset with a paper clip and performing other suggestions I have read about on this site. Still frozen. The 30 day warranty just expired 3 days ago.

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  • 22 more comments 
  • tortola Feb 20, 2008

    my zen v plus is frozen because i recorded an flv file in it.i tried putting a needle in the email is

  • Anonymous Feb 24, 2008

    I tried shutting mines down. It Froze when the shutting down screen popped up.

  • Anonymous Mar 04, 2008

    i have the same problem, it just wont work. i was going to try adding the firmware and updating it but i need a full battery. I tried hooking it up to my computer to charge it, and not only does the product screen freeze, my computer says that the mp3 player isnt connected. any suggestions??


  • azwheels Mar 12, 2008

    Frozen on the now playing screen. Tried paperclip. Also tried holding down play while trying to turn off. Nothing has worked.

  • BOAB57 Mar 15, 2008

    Frozen on the now playing screen. Tried paperclip. Also tried holding down play while trying to turn off. Nothing has worked.

  • tals_bby18 Mar 20, 2008

    My zen will turn on, after I reset it. Then it will re-build my library, but will freeze right when it gets to the first song.

  • soulfly7x Mar 24, 2008

    Reset accomplishes nothing. It rebuilds library and returns to frozen status

  • mairy Mar 30, 2008

    it din,t want to work

  • Anonymous Mar 31, 2008

    I tried to play a song and it froze on me.

  • Anonymous Apr 01, 2008

    My player freezes when I try to play a song. When I reset it, it unfroze, but as soon as I tried to play another song, it froze back up. Now the reset button won't work. I'm not sure which one is the reset button anymore. HELP!

  • joe negrete Apr 05, 2008

    frozen on a song doesnt play reboot didnt help

  • joe negrete Apr 05, 2008

    song froze on screen i rebooted but goes back to same song and stay frozen

  • animefan2 May 24, 2008

    When I turn on my Creative Zen V Plus MP3 player, it freezes before it even finishes booting up. It always freezes when it says "Zen V Plus." I was going to just format it and reinstall the firmware, but I can't, because my computer won't recognize it. I have no idea what to do, and I'm beginning to think it's hopeless.

  • devi123 Jun 15, 2008

    same thing mine freezes at the title screen

  • s-otto Jun 21, 2008

    mine also is stuck on the title screen. i've tried everything(including unplugging the battery from the unit dozens of times over) Creative won't help anyone at all. Any answers/suggestions?

  • Mickos1 Jun 23, 2008

    my creative zen v plus froze during  song i could not turn it off so the battery ran out then i recharged and reset it and the library will not rebuild freezes again on the re-building library screen any suggestions?

  • loulabel38 Jun 23, 2008

    Hi, I had the same problem and solved it by pressing the volume + button and holding it in while I connected to the computer via the USB cable and the Zen V Plus came back to life. Try it - it worked for me !!

  • Anonymous Jul 06, 2008

    When I turn my Creative Zen on it is fine. But when I want to play a song, it freezes up. It won't shut off and it won't go back to the main screen. I just got it yesterday and I haven't even had it 24 hours and it is already having problems. Please, please help me!

  • Anonymous Aug 10, 2008

    Same prob.

  • avannello Aug 13, 2008

    I have a creative zen v plus 2 gb mp3 player but on my work computer I don't have Creative Zen software installed becuase I just got a new computer. So I plugged my zen with usb to the computer becuase it needed to be charged so it charged fully. Now it froze up with the dock symbol (or what ever that is) and the battery fully green when I unhooked the usb. So I was playing with the buttons turning it on/off..volume up/down to get it too work and now its a blank screen?????

    Does that mean its dead or the charge didn't work? or?

    I have to install the software tomorrow and try to hook it up to see if that starts it back up. Any body have any feedback?

  • martipaul Sep 14, 2008

    I was fast forwarding an audio book and the player froze. I've tried the paper clip to reset, but it isn't working.

  • paulfulwood Sep 19, 2008

    Did anyone actually get their zne v plus to work

    mine freezes on a song, and wont do anything

    also isnt recognised by the computer so cant reload firmware

    battery wont hold a charge to try holding on play button on startup and format

    sometimes turns on when plugged into usb of computer but freezes up and screen flickers with vertical lines

    plugged into ac usb charger keeps cycling between starting up, logo, logo, then just as zen v plus comes up goes to low battery, stays on low battery and then restarts itself to repeat continuously

    should i stomp on it? any better suggestions?

  • Anonymous Mar 23, 2009

    When turned on it gets stuck on the Zen V Plus screen, I've tried all solutions mentioned and nothing seems to work. Any ideas?

  • Anonymous Mar 24, 2009

    Just listening to music and decided to charge it it started up and froze where it says zen v plus on title screen i reseted it but it just froze up again



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This helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!

  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

Posted on Jun 23, 2008


OMG! That reboot HELPED! THANKS SO MUCH! It took me almost a year to figure out why. Thanks leeclipston2

Posted on Sep 19, 2008


Dont know what to say i was using my sisters zen and it just FROZE on a song and i didnt do ANYTHING but i knew i would get BLAMED for wrecking her things even tho it did it on its own..luckily when i reset it with a paper clip it worked again thank god! no trouble for me

Posted on May 13, 2008

Mine is stuck on the creative screen because i plugged it into my computer.

Posted on Feb 21, 2008

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