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Locked dvd tray.

The open/close button will not open the dvd tray and a "locked" message appears in the window. Player has a "Dealer Lock" on tray. Solution: Hold unit Stop + Remote Power fails to solve.

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  • KentSmit Feb 16, 2008

    Sorry -- I thought I had included Samsung DVD-N501 XAA.
    THANKS, I HAVE ALREADY TRIED THESE.

  • KentSmit Feb 16, 2008

    I am crippled and confined to bed. Not too good at mechanics 'cause my hands are weak and unrelaible, but as I told the other fellow "...It is the disk inside I am trying to rescue.

    I tried to buy a Repair manual to see how to open it, but they used PayPal -- in 8 tries I have never gotten a purchased product or money back thru them. I never send more than the $20 to PayPal I figure I can lose.

    Thanks for your effort,also.

    Kent

  • KentSmit Feb 16, 2008

    That's the REAL problem. I told him I am crippled and confined to bed. Not too good at mechanics 'cause my hands are weak and unrelaible, but as I told the other fellow "...It is the disk inside I am trying to rescue.

    I tried to buy a Repair manual to see how to open it, but they used PayPal -- in 8 tries I have never gotten a purchased product or money back thru them. I never send more than the $20 to PayPal I figure I can lose.

    Thanks for your effort,also.

    Kent

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Hi.

Try these they are common samsung unlock procedures.
1)
PRESS STOP BUTTON FRONT OF UNIT AND POWER KEY ON REMOTE CONTROL TOGETHER. DISPLAY SHOWS "DEALER LOCK OFF" 2) PRESS AND HOLD FUNCTION BUTTON FOR MORE THAN 5 SECONDS, DISPLAY WILL THEN SHOW 'UNLOCK' 3) PRESS STOP ON UNIT AND POWER ON REMOTE. If still no good let me know I have A dealer account with Samsung & will enquire on your behalf. http://dysonmanuals.llc.nu/ Chris..

Posted on Feb 16, 2008

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If your good at opening the player then just open it and remove the rubber belt connecting the dc motor and you can open the door after that if there is any cd or dvd disc in it remove it ....then just reconnect the rubber belt again and then just fit all screws that s all ........

Posted on Feb 16, 2008

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Try first disconnecting unit from power and connecting it back. In case this doesn't work, some dvd has a tiny hole to force the tray opening by using a long pin. If none of this solutions work it may be necessary to open and fix the unit as there may be a mechanical problem. I am sure you will get a more detailed feedback and support if you provide your dvd brand and model.

cheers

Posted on Feb 16, 2008

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  • Ginko
    Ginko Feb 16, 2008

    You tried to disassemble and assemble back your dvd? It should be fixed then!!

  • Ginko
    Ginko Feb 16, 2008

    In any case you can download the manual from here



    http://www.nodevice.com/user_manual/sams...



    Thanks for feedback even if negative.

  • Ginko
    Ginko Feb 17, 2008

    Then there was a disk inside........!!! In this case disconnect the unit from power. Power it back and press the eject button several times right before the machine is powering up. If you succeed in doing it before the machine start reading the disk, then it should open. This work fork for many dvd player. If you give us brand and model we can be more specific.



    note if this had been helpful, please correct rating. Thanks for trying is not a positive a rating and should be given to unhelpful solutions.



    regards

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Hi,

Is there a DVD disc inside?

Posted on Feb 16, 2008

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  • 417 Answers

Have you tried to unplug the unit from the mains power wait around a minute and power back on if not press the setup button on the remote and reset to factory defaults.

Thanks J

Posted on Feb 16, 2008

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