Question about Fuji Pictrography 3500 Printer

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Problems with Fujifilm Ask-1500 dye sublimation printer

I was using my printer today, and were printing lots of 6 x 9 photo's with no problems. When my film ran out i just replaced the film, but did not immediately changed the paper. I printed 8-10 more photo;s, before i had to change the paper. When i changed the paper the printer printed 1 more photo which did not come out very good. When i reprinted the photo it gave me a message saying " w55: paper end". The roll of paper however was brand new.
Now it wont do anything except display the same message. I did try to re-install the software and took out and then replaced the film and paper, and still the same message.
Any ideas would be very welcome.

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  • Anonymous Aug 29, 2008

    need driver for 3500



6 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: fujifilm ask-4000

I have the driver disk if you need it.

Posted on Nov 02, 2008

  • 71 Answers


Hi There,

It's difficult to diagnose 'Out of dye film' errors on the Rio 1 printers.
Does your serial number end with NP?

Can you hear the dye film motor running when the lid is closed?
Is the film actually moving? Try marking the rear (full) spool with a pen then closing the lid.
After the error, open the lid to see if it has moved.

While the lid is open, can you see a bright Red LED shining from just below the printhead?

Check that none of the dye film clips are broken.

Open the lid and remove the dye film spools.
Try to turn the small White cog just above the front-left dye film clip.
You should not be able to turn this (due to the gearbox on the motor).
If it turns then you will need to tighten the small grub screw which attaches the gog to the motor shaft.

I hope some of the above suggestions will be of help.



Posted on Nov 12, 2008

  • 551 Answers

SOURCE: fuji xerox docuprint c3055dx printe

please check the pick up roller on the unit. maybe it is worn out. if so, please replace it.

Posted on Mar 05, 2010

  • 4 Answers


This printer have a sensor to remind the user when using a wrong paper size.

If you still using a paper that not the same with your software settings, it's still reminds you.

I solve this promblem by after print my works I just press "Cancel Jobs" button to clear a data.

Good luck.

Posted on Mar 23, 2010

Rider On Way
  • 1679 Answers

SOURCE: I havea FUJIFILM ASK 4000. The red light is


Try these step and it should fix the issue :

Cleaning or the printhead

The printhead is a 300 dpi thermal. If you raise the head and can see the glass face, there are 2 rows of heating elements that are used in printing.
As in all thermal heads, do not use any sharp objects to scrape on the head. I usually use a non volitile citrus cleaner or iso alchohol.
The plate beneath the head should also be checked for wear and cleaned to provide positve drive for the stock.


Posted on Nov 09, 2010

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