Question about Canon PIXMA MP160 All-In-One InkJet Printer

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Need help with printer dell 942 paper jam

My printer say their a paperjam and their no paper in it how do i fix this

canon pixma MP460 false paper jam.
I tried doing as was suggested for the Dell but no luck

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  • mary pooh Feb 20, 2008

    thank you but nothing worked so am returning it to the shop

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  • 160 Answers

Power off the Printer
Un Install the Drivers of the printer
restart the system
re-install the drivers

if the problem continues
1. check the printer data connector
2. Check the correct paper is loaded
3. Check the colou catridge status

Posted on Feb 16, 2008

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Need help with printer dell 942 paper jam


Hi,

Paper jams can be real or false. The all-in-one may report a paper jam when there is not any jammed paper, however, the solution to a real paper jam or a false paper jam is the same. Up-grading the printer firmware could also fix this kind of issue, however I would appreciate if you try the steps below before you up-grade the printer firmware.
To fix the paper Jam errors please try the following steps:
1. Confirm that no foreign materials are inside the machine.
2. Confirm that usable paper is set.
3. Confirm that the paper is set properly.
4. Confirm that recommended paper is used, and the number of sheets set does not exceed the required limit.
5. Disconnect the printer power cord as well as the printer cable form the printer.
6. Turn the printer upside down and shake the printer in order to remove any obstacle which is stuck inside the printer causing the paper jam error.
Open the printer cover and remove the cartridges and check carefully if there is any small piece of paper which is stuck inside, if so remove it carefully.
7. Disconnect the printer power cord and press and hold the power button on the printer for about 15 to 20 seconds( this will release the flee power) and reconnect the printer and check.

If the above mentioned steps do not fix the issue please up-grade the printer firmware form the Support.dell.com web site. However make sure that you do not turn off either your printer or computer when you are downloading and installing the printer firmware.

Should you require any further assistance regarding the printer or even for any other computer related issue please feel free to contact me I will be more than glad to assist you.

Regards

Malik Khan

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