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Clothes will always be wet after a wash but if you are saying that they are soaking wet rather than just damp from a frontloadre like yours then you may have an obstruction in the pump system.. That could be anything from a screen preceding the pump, some obstruction in the pump itself, a pinched or clogged drain line exitting the washer or restrictive flow in your home drain system. A simple check that can be done would be to take the drain line out of the house drain and put it in a barrel. Watch the flow of water when the washer cycles thru a standard wash and see if it appears to be a reasonable level. A trickle would indicate one of the problems I mentioned previously. Have you ever cleaned the drain screen? Those are a few potential issues that could cause your clothes to remain wetter than they should be after a wash cycle. Also, you might try washing a few articles of clothing and then check to see if they are as wet as larger loads when the cycle is complete... Hope these ideas help you identify the cause and are able to resolve your problem...
Is the machine a FAV6800A or FAV9800A. If it is one of those models are you failing in Spin Cycle of the Wash Cycle with a dC or Uc error code to the display? Lets nail down the model number and I will try to point you the repair path......Rich
Run any load - large or the least bit bulky (like sheets) on the "BULKY" cycle. It takes longer, but the machine completes the wash. This shouldn't be the way it works. I love the Neptune TL for its retro look and lack of Maytag's classic big cranky knob. Too bad it runs like ****.
It means that there is too much soap in the machine most of the time. Give it time for the suds to go down then try to run it through again. Try using a little less soap later on. Front loaders need less soap than top loaders.