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Internet connection I cannot connect through my main computer. Can you help me trouble shoot. My name is Barry

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Hi,
So you have your computer wired to a router, isn't it? Try opening the CMD and input ping 192.168.1.1 (this is the default address for a router, if you had changed it for some reason then you should type ping 'default address' ) and you should see something like "reply ...". If you see something like "request timed out" then reset the router to factory defaults. Try pinging again your router, if you still see "request time out" then theres a hardware error on either the computer or the router.
Hope this works!

Posted on Feb 16, 2008

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Posted on Jan 02, 2017

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I'm sure you have tried most of these steps but I'm going to list them any way so we have a complete picture of the trouble shooting process.

If your only getting local access that indicates that the router is broadcasting the wireless signal but unfortunately there is a connection issue between either the modem and router or the modem and the internet service provider. The first step is to verify that your modem is online with a good connection. If you have a working internet based phone than your in good shape. If not than you will need to research the light patterns of your modem or bypass the router to determine weather or not you have a connection to the ISP. The first step in trouble shooting a connection issue between the modem and router is to disconnect the Ethernet cable from the modem and the router than reconnect it. Make sure that the cable is connected to the correct ports. Next you will want to power cycle the computer, modem, and router. To do this you will need to shout down the computer and disconnect the power cables from both the modem and router. Allow all devices to remain off for 2 minutes. Plug the modem in first. Wait for the modem to establish a connection with the internet service provider(ISP). Depending on the type of modem this can take up to 5 minutes. After a connection to the ISP has been made reconnect the power to the router. Wait about another 2 minutes for the router to establish a connection with the modem then turn on the computers in the home. From this point you will need to retest.
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I hope that information above has helped is some way.
If possible please rate this solution.

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I hope that information above has helped is some way.
If possible please rate this solution.

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I hope that information above has helped is some way.
If possible please rate this solution.

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I hope that information above has helped is some way.
If possible please rate this solution.

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