Question about SanDisk Sansa Clip MP3 Player
I put some songs on my scandisk sansa clip mp3 plaer and after i took it out of the usb port it says refresh data base but wont do anything and when i turn it off it goes back to its normal sceen but no songs and i put it back on the usb and it says the sons were there so i erased them and then took it off again and it does the smae thing please help
I actually called the 800 sandisk number and the guy was helpful (after some annoying personal questions).
Unplug from your computer
Turn off the device.
Push the button down to be in the "Hold" position
Press down on the "center" button (inside the circle)
While still pressing on the center, plug in the device.
Now you should be able to see the device under "My Computer"
Right click on it and FORMAT --YOU WILL LOSE ANYTHING THAT WAS ON IT! But you will be able to use it again. I was assuming all my stuff was gone, it was just copies from my computer anyway.
This worked for me and now I just have put my music back on it.
Hope this helps everyone else! And don't hook it up to a MAC!! Even just to charge it!
Posted on Sep 15, 2008
Reset the device first by holding in the power button for 15 seconds or longer.
If this fails, download the Sansa Connect Recovery Tool from:
Posted on Feb 19, 2008
My Sandisk Sansa was stuck in the Goodbye position. Could not do a thing to restart. Pressed and held the Power Button for awhile and it fixed it.
Posted on Nov 20, 2010
What I was told to do when my Sansa clip froze was this: slide the Power Button up and hold it for approximately 15 seconds. This is like a power down of the device. Once you
perform the reset, the adjustments you made during the last operation will be gone.
Not sure if it'll help, but it's worth a try.
Posted on Apr 20, 2009
My remedy for this situation is safely unhook your sansa clip first, using "safely remove hardware". unplug the thing, turn it off by sliding up the power and hold it for 5 second till the "goodbye" text appear, hook it back to the PC, safely remove it, and unplug it again. It works everytime for me.
Posted on Sep 14, 2008
How to install a SanDisk?
Posted on Aug 31, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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