Question about HP PSC 1210 All-In-One InkJet Printer

3 Answers

Save scanned document in PDF

Hi when I go to save a scan to pdf I get the following An internal error occurred while processin the document Try Restart Program Restart PC Re instal HP Photo & Imaging Software but none of the help.

I use windows XP Home and have a HP PSC 1215 All in One

It seems to work if I save to JPEG or to Word

Any help appreciated

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  • 10 more comments 
  • hsptsteve Feb 19, 2008

    It uses HP Director.



    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem.



    I still need some help on this please.

  • hsptsteve Feb 19, 2008

    Re installing does not fix the problem, nor does System Restore.



    The problem arose after the February auto updates from Microsoft.

  • Anonymous Mar 01, 2008

    Having the same problem on a C-6180. Any solutions????

  • hsptsteve Mar 07, 2008

    Is there a document in English please. When I paste this in it looks like Chinese or Japanese.



    Thanks.

  • steveinkc Mar 25, 2008

    A client of mine has the same problem. I'm still looking for a solution.

  • me311 Apr 16, 2008

    Exactly the same problem. Searched hp site, but no found no solution over there

  • gauravteotia Nov 20, 2008

    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem

  • Anonymous Dec 16, 2008

    duh!

  • 5lbbass Apr 05, 2009

    Using an HP Deskjet J6450 with Windows Vista. I have been using the product fine and this problem just started. I am not sure if the timing is tied to a new install of TaxCut or not, but provide this as added information. The error I get is as follows:



    Window message: "IOCR Application has stopped working", check online..., close...



    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: dpe_ocr.exe

    Application Version: 1.11.1.5072

    Application Timestamp: 467bd575

    Fault Module Name: Ltdis15u.dll

    Fault Module Version: 15.0.0.1

    Fault Module Timestamp: 4558f093

    Exception Code: c0000005

    Exception Offset: 000222e0

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: e51a

    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

    Additional Information 3: e51a

    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

  • iamrepete May 14, 2009

    Same problem,tried reinstalling/updating HP software,no help.

  • Anonymous Mar 12, 2014

    It was letting me have the option now it automatically saves it as a jpeg file

  • Anonymous Mar 12, 2014

    my hp all in one remote wil not let me save scanned file as pdf

×

3 Answers

Well I have this problem too.

The HP's link guest posted above is in simplified chinese, for those who doesn't understand chinese, and is too lazy in translating them, here is a brief translation done by myself.

-----------------------------------
HP is acknowledged of this problem, this is basically caused by the incompatibility between HP's OCR engine and form tables in the scanned documents.

"As HP's OCR engine is kinda elementary, and is not supposed for professional uses", said HP, they suggest users to reduce the complexity of scanned documents by limiting the scanned regions. The best way would be by eliminating image objects, or just scanning text within a form table. (Well that would be kinda lame and stupid.)

Well if you DO need to process documents with forms, "Get A Professional OCR software" and forget about HP's imaging software, it's what HP says.
----------------------------------------

Wish this would help.

Posted on Jun 05, 2008

You can see http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00090658&cc=cn&lc=zh-hans&dlc=zh-hans&product=306751&dlc=zh-hans&lang=zh-hans
for help.

Posted on Mar 07, 2008

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  • Master
  • 3,587 Answers

Didnt' know you can scan to pdf. what software does that?

Posted on Feb 19, 2008

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    well..i'd say you have to reinstall the s/w on this one. thanks for the 2 bagger vote.

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    I see..well, next time I'll ask more background questions..

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