Question about HP PSC 1210 All-In-One InkJet Printer

3 Answers

Save scanned document in PDF

Hi when I go to save a scan to pdf I get the following An internal error occurred while processin the document Try Restart Program Restart PC Re instal HP Photo & Imaging Software but none of the help.

I use windows XP Home and have a HP PSC 1215 All in One

It seems to work if I save to JPEG or to Word

Any help appreciated

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  • 10 more comments 
  • hsptsteve Feb 19, 2008

    It uses HP Director.

    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem.

    I still need some help on this please.

  • hsptsteve Feb 19, 2008

    Re installing does not fix the problem, nor does System Restore.

    The problem arose after the February auto updates from Microsoft.

  • Anonymous Mar 01, 2008

    Having the same problem on a C-6180. Any solutions????

  • hsptsteve Mar 07, 2008

    Is there a document in English please. When I paste this in it looks like Chinese or Japanese.


  • steveinkc Mar 25, 2008

    A client of mine has the same problem. I'm still looking for a solution.

  • me311 Apr 16, 2008

    Exactly the same problem. Searched hp site, but no found no solution over there

  • gauravteotia Nov 20, 2008

    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem

  • Anonymous Dec 16, 2008


  • 5lbbass Apr 05, 2009

    Using an HP Deskjet J6450 with Windows Vista. I have been using the product fine and this problem just started. I am not sure if the timing is tied to a new install of TaxCut or not, but provide this as added information. The error I get is as follows:

    Window message: "IOCR Application has stopped working", check online..., close...

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: dpe_ocr.exe

    Application Version:

    Application Timestamp: 467bd575

    Fault Module Name: Ltdis15u.dll

    Fault Module Version:

    Fault Module Timestamp: 4558f093

    Exception Code: c0000005

    Exception Offset: 000222e0

    OS Version: 6.0.6001.

    Locale ID: 1033

    Additional Information 1: e51a

    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

    Additional Information 3: e51a

    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

  • iamrepete May 14, 2009

    Same problem,tried reinstalling/updating HP software,no help.

  • Anonymous Mar 12, 2014

    It was letting me have the option now it automatically saves it as a jpeg file

  • Anonymous Mar 12, 2014

    my hp all in one remote wil not let me save scanned file as pdf


3 Answers

Well I have this problem too.

The HP's link guest posted above is in simplified chinese, for those who doesn't understand chinese, and is too lazy in translating them, here is a brief translation done by myself.

HP is acknowledged of this problem, this is basically caused by the incompatibility between HP's OCR engine and form tables in the scanned documents.

"As HP's OCR engine is kinda elementary, and is not supposed for professional uses", said HP, they suggest users to reduce the complexity of scanned documents by limiting the scanned regions. The best way would be by eliminating image objects, or just scanning text within a form table. (Well that would be kinda lame and stupid.)

Well if you DO need to process documents with forms, "Get A Professional OCR software" and forget about HP's imaging software, it's what HP says.

Wish this would help.

Posted on Jun 05, 2008

You can see
for help.

Posted on Mar 07, 2008

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Didnt' know you can scan to pdf. what software does that?

Posted on Feb 19, 2008

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    well..i'd say you have to reinstall the s/w on this one. thanks for the 2 bagger vote.

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    I see..well, next time I'll ask more background questions..


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3 Answers

New all in one printer/scanner. when I scan I get:- Adobe reader could not open 'scan_Doc0001.pdf'

Might need a bit more information about this: But I'm presuming you scan your document and save it as a pdf document using the built in HP software?
Couple of things to try:
1 - have you got the latest version of Adobe Reader? It may be that you are using an older version - the pdf document specification has been updated over the years and it may be that you're saving the pdf using a newer version of the pdf format than adobe reader is able to read.
2 - Adobe reader isn't the only pdf viewer, there are numerous other pdf document viewers (some free some not) You could try another pdf viewer, like Foxit Reader (free to use) and see if that can open it?
3 - When you save the scan, make sure that in the Save Dialog box it is really saving it as pdf. Common mistake is that people often just save a file with .pdf and expect the program to know that you want to save as pdf. When you scan there are several other file formats that you can use (Tiff, Jpeg etc) Is is possible you're saving the file as Tiff or Jpeg but with a .pdf file extension? If you're not sure, re-scan the document and resave it, but don't use a file extension, let the scanning program do that, see what it saves it as?
4 - check where you're saving the pdf on your computer? Is the place you're trying to open it from, the same as the place you've saved it?

Feb 28, 2011 | HP Office Equipment & Supplies

1 Answer

With windows7 i cannot scan to pdf which is one of the reasons to actually have this printer! Any program or else that can help

You can initiate a scan to the Paint program if you use a Windows Operating System on your computer. From Paint, you can import the scan to your PDF program.

Follow these instructions:

1) Place the document you want to scan on your scanner.
2) Go to: Start > All Programs > Accessories > Paint.
3) When the Paint program opens, (on the top menu bar) click, 'File' (scroll down) and select: 'From Scanner or Camera'.
4) Select your device : (Click on your scanner icon) and click, OK.
5) Continue to follow the prompts to choose the kind of scan you want - and scan your document.
6) After being scanned, your document will display in the Paint program.
7) (Again, in the upper toolbar) click, 'File' > scroll down and choose, 'Save As' > (name your document) > Select a location folder to save it in and click, 'Save'.
Now, when you go to your PDF program you can click on, 'File' and import the document to your PDF workspace.

If you found this information helpful, please give me a big thumbs-up when you rate my answer. Thank you.

Feb 04, 2010 | Brother MFC-620CN All-In-One InkJet...

1 Answer

The drop down menu does not give the option to have the picture scanned/saved jpg format which is necessary for certain sites such as shutterfly

Please follow the steps below to scan and save a Multi-Page PDF with Epson Scan.

1. Launch Epson Scan from your START, (ALL) PROGRAMS, EPSON SCAN.
2. If prompted, select your scanner model. Epson Scan will now launch.
3. Click the drop down arrow next to SCAN, select FILE SAVE SETTINGS.
4. Select PDF for IMAGE format. Click OK.
5. Click SCAN. Click OK to proceed (if prompted).
6. Once the image has scanned you will be prompted to click ADD PAGE or DONE.
7. Click ADD PAGE to scan more documents.
8. Once you have scanned all your documents, click DONE.
9. Your documents will now appear in the EDITING PAGE window. Click OK.
10. The multi-page PDF is now created.

Jan 16, 2010 | Epson Perfection 4490 Photo Scanner...

1 Answer

After the scan, the program cannot save the file.

Alright, Open the "paint " program from all program/accessories/paint".

click on the file and click on the option scanner and camera wizard after that you will get a option for "scan" please click on scan to make and change and once when scan get complete. click on file and click on the save as to save the document.

good luck.

Nov 13, 2009 | HP PSC 2355 All-In-One InkJet Printer

3 Answers


When you want to scan using the scanning software choose to save in pdf.
Or configure the scanning to save to pdf.
Hope it helps. .

Sep 12, 2009 | Sharp AL-1551CS Printer

3 Answers


It'll not scan as PDF instead you need to save the image as PDF or change the settings to save to PDF by default
Follow instructions to change the default settings using the manuals:

Sep 08, 2009 | HP DeskJet F4280 All In One Printer InkJet

2 Answers

How do I scan a document into a pdf and send by email

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....


Aug 12, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Internal drs error 1500:c0:3001

Try change the OCR language.

I had the same problem (HP Deskjet F4280, error code 1500:c0:3001) scanning documents with danish language to PDF and OCR language set to English. Changing OCR language to danish solved the problem.


Apr 13, 2009 | Office Equipment & Supplies

1 Answer

Connection issue between XP Pro and HP C6180 all-in-one

Hi Lynn,

Unfortunately, doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.


Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Scanning multiple pages


For you to be able to scan multiple pages using the .pdf and save it in one file, here are the steps that i want you to follow.


1. Open the Solution Center.
2. Click on Settings, then go to scan settings.
3. Click on Scan preferences.
4. Make sure that the "Prompt for additional scans from glass/TMA has a checkmark. then click OKAY.

1. Solution Center is open, click on Scan documents.
2. Scan document settings is open, choose SCAN TO: .pdf and file type is .pdf
3. Click on SCAN below. It will start scanning, and just click on ACCEPT everytime it gives preview on each document.

Thank you.


Jul 01, 2008 | HP Photosmart C3180 All-In-One InkJet...

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