Question about HP PSC 1210 All-In-One InkJet Printer

3 Answers

Save scanned document in PDF

Hi when I go to save a scan to pdf I get the following An internal error occurred while processin the document Try Restart Program Restart PC Re instal HP Photo & Imaging Software but none of the help.

I use windows XP Home and have a HP PSC 1215 All in One

It seems to work if I save to JPEG or to Word

Any help appreciated

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  • 10 more comments 
  • hsptsteve Feb 19, 2008

    It uses HP Director.

    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem.

    I still need some help on this please.

  • hsptsteve Feb 19, 2008

    Re installing does not fix the problem, nor does System Restore.

    The problem arose after the February auto updates from Microsoft.

  • Anonymous Mar 01, 2008

    Having the same problem on a C-6180. Any solutions????

  • hsptsteve Mar 07, 2008

    Is there a document in English please. When I paste this in it looks like Chinese or Japanese.


  • steveinkc Mar 25, 2008

    A client of mine has the same problem. I'm still looking for a solution.

  • me311 Apr 16, 2008

    Exactly the same problem. Searched hp site, but no found no solution over there

  • gauravteotia Nov 20, 2008

    The Error also reports Global Handle not valid 1500:82:28 and the Windows send error report shows IOCR Application encountered a problem

  • Anonymous Dec 16, 2008


  • 5lbbass Apr 05, 2009

    Using an HP Deskjet J6450 with Windows Vista. I have been using the product fine and this problem just started. I am not sure if the timing is tied to a new install of TaxCut or not, but provide this as added information. The error I get is as follows:

    Window message: "IOCR Application has stopped working", check online..., close...

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: dpe_ocr.exe

    Application Version:

    Application Timestamp: 467bd575

    Fault Module Name: Ltdis15u.dll

    Fault Module Version:

    Fault Module Timestamp: 4558f093

    Exception Code: c0000005

    Exception Offset: 000222e0

    OS Version: 6.0.6001.

    Locale ID: 1033

    Additional Information 1: e51a

    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

    Additional Information 3: e51a

    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

  • iamrepete May 14, 2009

    Same problem,tried reinstalling/updating HP software,no help.

  • Anonymous Mar 12, 2014

    It was letting me have the option now it automatically saves it as a jpeg file

  • Anonymous Mar 12, 2014

    my hp all in one remote wil not let me save scanned file as pdf



3 Answers

Well I have this problem too.

The HP's link guest posted above is in simplified chinese, for those who doesn't understand chinese, and is too lazy in translating them, here is a brief translation done by myself.

HP is acknowledged of this problem, this is basically caused by the incompatibility between HP's OCR engine and form tables in the scanned documents.

"As HP's OCR engine is kinda elementary, and is not supposed for professional uses", said HP, they suggest users to reduce the complexity of scanned documents by limiting the scanned regions. The best way would be by eliminating image objects, or just scanning text within a form table. (Well that would be kinda lame and stupid.)

Well if you DO need to process documents with forms, "Get A Professional OCR software" and forget about HP's imaging software, it's what HP says.

Wish this would help.

Posted on Jun 05, 2008


You can see
for help.

Posted on Mar 07, 2008

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Didnt' know you can scan to pdf. what software does that?

Posted on Feb 19, 2008

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    well..i'd say you have to reinstall the s/w on this one. thanks for the 2 bagger vote.

  • Patrick Michaels
    Patrick Michaels Feb 19, 2008

    I see..well, next time I'll ask more background questions..


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New all in one printer/scanner. when I scan I get:- Adobe reader could not open 'scan_Doc0001.pdf'

Might need a bit more information about this: But I'm presuming you scan your document and save it as a pdf document using the built in HP software?
Couple of things to try:
1 - have you got the latest version of Adobe Reader? It may be that you are using an older version - the pdf document specification has been updated over the years and it may be that you're saving the pdf using a newer version of the pdf format than adobe reader is able to read.
2 - Adobe reader isn't the only pdf viewer, there are numerous other pdf document viewers (some free some not) You could try another pdf viewer, like Foxit Reader (free to use) and see if that can open it?
3 - When you save the scan, make sure that in the Save Dialog box it is really saving it as pdf. Common mistake is that people often just save a file with .pdf and expect the program to know that you want to save as pdf. When you scan there are several other file formats that you can use (Tiff, Jpeg etc) Is is possible you're saving the file as Tiff or Jpeg but with a .pdf file extension? If you're not sure, re-scan the document and resave it, but don't use a file extension, let the scanning program do that, see what it saves it as?
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With windows7 i cannot scan to pdf which is one of the reasons to actually have this printer! Any program or else that can help

You can initiate a scan to the Paint program if you use a Windows Operating System on your computer. From Paint, you can import the scan to your PDF program.

Follow these instructions:

1) Place the document you want to scan on your scanner.
2) Go to: Start > All Programs > Accessories > Paint.
3) When the Paint program opens, (on the top menu bar) click, 'File' (scroll down) and select: 'From Scanner or Camera'.
4) Select your device : (Click on your scanner icon) and click, OK.
5) Continue to follow the prompts to choose the kind of scan you want - and scan your document.
6) After being scanned, your document will display in the Paint program.
7) (Again, in the upper toolbar) click, 'File' > scroll down and choose, 'Save As' > (name your document) > Select a location folder to save it in and click, 'Save'.
Now, when you go to your PDF program you can click on, 'File' and import the document to your PDF workspace.

If you found this information helpful, please give me a big thumbs-up when you rate my answer. Thank you.

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I have a printer software problem I am running Vista Home Premium. My Printer is a HP Photosmart C4180 all in one. I keep getting the following error when I try to scan from the HP Solution Centre which is...

Have you run the check to make sure you have the latest drivers option on the HP website. You can also download the compatible version of the HP Solution Center from the same site.
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After the scan, the program cannot save the file.

Alright, Open the "paint " program from all program/accessories/paint".

click on the file and click on the option scanner and camera wizard after that you will get a option for "scan" please click on scan to make and change and once when scan get complete. click on file and click on the save as to save the document.

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IOCR application has encountered a problem and needs to close.


i think u get that error message when u scan a document and store in pdf format, there is several reason for that, u can try any one of the following steps, 

1) in add an remove program, remove or uninstall  a software called OCR by read iris.
2) down grade ur adobe reader to version 7 r below, it should resolve the issue.........

Regards,  raj_p5983

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Scanning software does not work at all

dear ,

there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software

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