Question about HP Photosmart C3180 All-In-One InkJet Printer
When I put something on the screen of my HP2400 and press the scanner button I get a message USB must be connected. But it is. The printer works fine. What am I to do? Thanks.
Try the steps which i have given.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.
::::::::IF THIS DOESNT WORKS TRY THE BELOW ONE:::::::::::
1.Click start - >run then type "twain_32" click OK.
2.A window will open and click EDIT menu-> select all, then delete all the files and folders.
3.Click start - >run then type "services.msc" click OK.
4.Look for service called "HPZ PML Driver", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.
5.Right click on "HPZ PML Driver" and click "Restart".Close the window.Click start - >run then type "%temp%" click OK.A window will open and click EDIT menu-> select all, then delete all the files and folders.If u cant delete them its ok, just close the window and go to step 6.
6.Disconnect the Printer USB cable, Insert the installation disk of your printer.If Installation wizard pops up, click on cancel/exit.
7.open My Computer, right click on your CD/DVD ROM Drive , then click "open".Look for folder called "UTIL" then look for folder called "CCC".There you will see a file that says "Uninstall_2". Double click on that file.
8.A run box will poppup, click OK, now you will see the command windows, hit enter the Driver that is necessary for comunication which are corrupted will be removed.
9.After that, restart the PC and Insert the Disk and install the printer.Connect the Printer USB only if the PC prompts you to connect.After installaton completes, check the scanner.
Good Luck - Cheers
Posted on Feb 16, 2008
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