Question about HP Photosmart C3180 All-In-One InkJet Printer

1 Answer

How do I scan using my new Mac and HP 2400

When I put something on the screen of my HP2400 and press the scanner button I get a message USB must be connected. But it is. The printer works fine. What am I to do? Thanks.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 731 Answers

Hi,,
Try the steps which i have given.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.


::::::::IF THIS DOESNT WORKS TRY THE BELOW ONE:::::::::::

1.Click start - >run then type "twain_32" click OK.

2.A window will open and click EDIT menu-> select all, then delete all the files and folders.

3.Click start - >run then type "services.msc" click OK.

4.Look for service called "HPZ PML Driver", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.

5.Right click on "HPZ PML Driver" and click "Restart".Close the window.Click start - >run then type "%temp%" click OK.A window will open and click EDIT menu-> select all, then delete all the files and folders.If u cant delete them its ok, just close the window and go to step 6.

6.Disconnect the Printer USB cable, Insert the installation disk of your printer.If Installation wizard pops up, click on cancel/exit.

7.open My Computer, right click on your CD/DVD ROM Drive , then click "open".Look for folder called "UTIL" then look for folder called "CCC".There you will see a file that says "Uninstall_2". Double click on that file.

8.A run box will poppup, click OK, now you will see the command windows, hit enter the Driver that is necessary for comunication which are corrupted will be removed.

9.After that, restart the PC and Insert the Disk and install the printer.Connect the Printer USB only if the PC prompts you to connect.After installaton completes, check the scanner.

Good Luck - Cheers

Thank You
Riz

Posted on Feb 16, 2008

  • Mohammed Rizwan
    Mohammed Rizwan Feb 16, 2008

    oh im Xtremely Sorry the above the Solution was for Windows OS...Im really sorry..I apologsise.

    Thanks
    Riz

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Where do I load the original to be copied on this printer. I don't have the manual.


Here's a few links that might help you with the printer in general.

The HP LaserJet 2400 Series Manual - This covers 2410/2420/2430 HP LaserJet Printers. I uploaded it to my dropbox and this is the shared link for the .pdf file.


HP Laserjet 2400 Series Software Manual - 2410/2420/2430 LaserJet Printers
Here's the HP2400 Series Software Manual - I've also uploaded this to my dropbox account.

HP LaserJet Printers - Steps to Print Manual Duplex Using the Application Settings or HP LaserJet Driver Settings

Aug 31, 2013 | HP LaserJet 2420 Printer

1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

I want drivers for my scanner hp2400 scanjet.


Download HP Scanjet 2400 digital Flatbed Scanner drivers from hp Support Site.

Hope it helps.

Oct 13, 2010 | Computers & Internet

1 Answer

HP Scanjet 3570c not scanning


Scanning Without HP Hardware

1. Click Start
2. Control Panel
3. Click Scanners and Cameras
4. Click on the Icon and follow the Scanner and Camera Wizard instructions.
5. Select the HP scanning device from the TWAIN source list
6. Click File and then Scan New .

Feb 08, 2009 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Faulty scanned images


Pls check your color Scan settings. Generally there will be some color difference between the original and scanned Image because, the original is 'reflected light' whereas, the scanned image is a 'source light' on the monitor. The monitor setting can also affect the color output. S. Mohan

Jan 28, 2009 | HP ScanJet 2400 Flatbed Scanner

3 Answers

Scanner not found


Macintosh: Scanning Software Does Not Open or Stops Responding in Mac OS X V10.4
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01396146&lc=en&dlc=en&cc=us&product=1138342&rule=15414&lang=en



The link will take you to the HP page where the handle for this problem is detailed. I did every step as listed and downloaded updated driver / software for the 4315. It works!



Aug 04, 2008 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Scanning problem on hp2400 series


how its fonctioneet how to use the scaner and telecharger the pilot

Apr 17, 2008 | HP ScanJet 2400 Flatbed Scanner

16 Answers

Trying to scan, but keeps on saying "USB not connected"


I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Feb 06, 2008 | HP Photosmart C4280 Aio Printer

1 Answer

Displaying white blank page while scanning text/image pages


There is a diagnostics utility for your printer from HP , Please download and test your scanner for problems

http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=297430&lang=en&lc=en&cc=us&dlc=en&os=228

Good Luck

Jan 25, 2008 | HP ScanJet 2400 Flatbed Scanner

Not finding what you are looking for?
HP Photosmart C3180 All-In-One InkJet Printer Logo

501 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

100174 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...