Question about Toshiba Satellite A60 Notebook

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Cd/dvd rom my cd/dvd rom won't play dvd movies I tried to clean it. and that didn't help what should i do ? DVD/CD-ROM will not start. Receives error code 10.

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  • Anonymous Aug 18, 2008

    Hi, have same problem w/Toshiba laptop not playing DVD just CD, but no error code. Device manager says 'device working properly' Does that also mean drive has failed? Light goes on, makes a noise, then tells me there's no DVD in drive when there is. Reads cd's fine and is only 2 years old. Actually, upon buying laptop, DVD drive was faulty/shorting system; exchanged box for new laptop at store. Then, warranty covered one DVD/CDROM drive replace, when drive light wouldnt go on at all, and apparently failed. If I replace this again, it will be the third time on a 2 year old laptop A105. Is this HL-DT-ST DVDRAM GMA-4082N ATA DEVICE the infamous Matshita maker I saw on other pages?

    Before it began this recent ignoring of all dvds put into drive, it failed and was saying a full dvd movie was 'both empty and full' in disc properties, but wouldnt play one particular new dvd movie.....but would play other movie DVD's I had....then it started playing again including the prejudiced dvd above....now it has failed for all dvds. Weird. Can you recommend a brand to look for if I have to buy a new one, that isnt such total junk? :)
    Thanks
    S>


  • directorg3 Aug 18, 2008

    Hi, have same problem w/Toshiba laptop not playing DVD just CD, but no
    error code. Device manager says 'device working properly'. Does that
    also mean drive has failed? Light goes on, makes a noise, then tells me
    there's no DVD in drive when there is. Reads cd's fine and is only 2
    years old. Actually, upon buying laptop, DVD drive was faulty/shorting
    system upon usage; exchanged box for new laptop at store. Then, warranty covered
    one DVD/CDROM drive replace, when drive light wouldnt go on at all during year ONE, and
    apparently failed, was replaced by shop. If I replace this again, it will be the third time
    on a 2 year old laptop Satellite A105. Is this HL-DT-ST DVDRAM GMA-4082N ATA
    DEVICE the infamous Matshita maker I saw on other pages?



    Before it began this recent ignoring of all dvds put into drive, it
    failed once before and was saying a full dvd movie was 'both empty and full' in
    disc properties, but wouldnt play this one particular new dvd movie (beatles movie).....but
    would play other movie DVD's I had....then it started playing again
    including the beatles dvd above....now it has failed again, for all dvds even previously viewed.
    Weird. Can you recommend a brand to look for if I have to buy a new
    one, that isnt such total junk? :) Thanks for putting up directions on how to pull/reinstall this drive.

    Actually, I see you mention mild shock can kill these dvdrom drives, and ours was vibrating recently at one point to beat the band...I bet more than one screw holding it in would be a better idea. (LOUD vibrating, with alot of bass noise shaking, it reminded me of a machine gun).

    Thanks

    S>

  • directorg3 Aug 18, 2008

    Oops.


    Steps taken to resolve:


    reformatted entire system. No change.


    Tested DVD' movies we previously viewed in drive. No go.


    Tested TDK highspeed Data DVD - it will read this.





    (Is there any harm letting my geekish 12 year old look for loose parts
    on the drive before we toss it? He thinks something has vibrated itself
    loose. Is there such a thing on these drives?)

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I am presuming that you have the correct driver for the DVD, and nothing else has changed (no new DVD software that might cause this problem by addressing the drive improperly). Nero and Power DVD can both cause problems if your DVD is newer than the software version.

Now, all that out of the way, here is the diagnosis. DVDs are much higher density than regular CDRoms. DVDs average 4.5 gb, whereas a CD is caped at 0.7gb (700mb). Thus, DVD drives have very low tolerance for ANY kind of error. Therefore, DVD combo drives are not likely to last as long as the rest of the laptop's hardware. Shock at relatively minor levels can damage a DVD drive. Often, they will still open a regualr CD, but fail to read a DVD directory. Your error code, if it is posted at startup, indicates the drive is malfunctioning. You can test it easily. Usually there is only one screw that holds it in (underneath the laptop, about 4 inches from DVD tray cover, towards the center). Turn off laptop, flip it over on a towel, and remove that screw. Tuurn the laptop over again, then insert a straigtened paper clip into the small hole in the DVD tray face. Be careful to push lightly and STRAIGHT in with this paper clip and the tray will pop open. Pull gently, and the whole DVD body will slide out. With a new or used replacement DVD or CD, reattach any hardware on your old DVD to the new one, then slide it back into the laptop 9no need to install screw just yet) Start laptop. If error is gone and DVD plays OK, insert the screw again and make your old tray cover fit the new drive (always can be done if you look closely to find the tabs and remove it gently). Sometimes some plastic will need to be trimmed with an eExacto knife to get a good fit.

Posted on Feb 16, 2008

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