Question about Kenmore Elite 45986 Front Load Washer

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Kenmore elite he 4t washer

Hello I have a kenmore front loader and it keeps stoping and flashing f11 and or f dl.

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  • tjfmtx Feb 17, 2008

    I have the same problem of F11 error and fdl. I could not get the machine to stop so I tripped the circuit breaker. It now lets me cancel the cycle but I cannot get the door unlocked. How do I get the machine open?

  • hbfishman Feb 19, 2008

    Problem is similar.....cycle starts and then an F11 appears. It also seems to be tied to the dl failure as it occurs after cancel is pressed. We have unplugged the device multiple times, but the problem keep re-occuring.

  • Anonymous Jan 23, 2009


  • Anonymous Feb 26, 2009

    At least im not alone! my ken he4t flashes F11 until i unplug it, then goes to F dl. Ive left it unplugged for 1hr or so, started a new cycle and was able to open the door to retrieve clothing,after cancelling cycle. I tried to run washer on express w/o any clothes and was dissapointed to find problem still exists (i was hoping it was a unballenced load)

  • jarbob Apr 07, 2009

    Do you know how to remove the front panel to check the connections on the CCU??? I removed the one visible screw but don't know how to release it.

  • robert samples May 11, 2010

    dl is door lock what cycle is it stopping in

  • Anonymous Mar 26, 2014

    Machine will stop spinning and flash a F-11 code



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I have the he4t and everytime I wash I get an f02 error. The washer wont drain and spin unless you cancel and restart the washer. What can I do to fix this?

Posted on Oct 17, 2008

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Don't buy a replacement control unit until you visit this site:

Posted on Nov 20, 2011

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I got this solution a long time ago but didn't try it until now but IT WORKED! The directions I had said: Replace MCU. Drive motor control board located in the rear of the washer adjacent to the drive motor on the left hand side (facing from the rear with the back panel removed. The wiring harness can also cause the error but not as common. Go to First try and take the wiring harness off and then reconnect it to see if error code goes away if it doesn't replace the part. So we got to the panel and made sure all the plugs were tightened and it worked.

Posted on Dec 16, 2009

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I had the same problem......the door lock needs to be changed or it's your computer. We already changed the door lock......remember to close it gentle............if you take the ltop off the machine (if the computer is the prob) you can pull up on the computer while it is flashing dl f (door lock failure) it will click the door lock closed/opened. I hope it helps!!!

Posted on Feb 17, 2008

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It sounds like you have a bad Central Control Unit (CCU)

Posted on Feb 16, 2008

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We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...

The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"


Aug 19, 2011 | Kenmore Front Load Washer

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Kenmore elite he 4t washer

F11 means Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
I work with electronic based equipment often and have noted over the years that harness connections on equipment that vibrates moderately tends to loosen their connections over time. I therefore approached this problem with this in mind. I completely tore down the entire unit, carefully checking each and every component as I went. In all, I found nothing out of the ordinary. I therefore took measures often required of electronic equipment at work. I used a pick to pry the metal prongs on the wire harness connections so that they would more tightly contact the control board.

If you remove the tip cover of the washing machine the control board can be found right in the back, center at the top of the machine. Remove the harness connectors one at a time and carefully exercise the connections toward one another to reduce the gap between them. Keep in mind not to tighten to the point that there is not a gap between them. Remember that these must slide over the edge of the board without becoming distorted, bent or broken.

Step #1 of course should be to limit or reduce the vibration of your machine as much as you are able. Make sure the machine (and floor) is level. There have been some good postings about the use of rubber mats that can be purchased from your local stores and placed underneath of the machine feet.

Step #2 would then be to tighten the connections of the wire harness. Disconnect power! Use extreme caution!

Be advised that I would never tell anyone to jump into this if one does not know what they are doing. Failing to work on any type of equipment can be dangerous or even fatal if one is not familiar with Safe Work Practices, such as disconnecting power cords and checking that the power source IS disabled. Find someone you know who does well with this type of work and let him/her perform the task for you. If this isn't possible, call for the technician. Keep yourself safe at all costs. After all, it's only a washing machine. Your life and limb is worth much more than this!

Hope this helps!

Feb 23, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

What does F-11 error code mean on my Kenmore HE 4t front loader washer?

I believe it means motor control unit failure. Make sure nothing is plugged into same circuit unplug unit for 10 min. and try again . If it still does not work you will need a tech

Nov 20, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

I am getting an DL F code on my front loader

"dL" indicates Door Lock Failure: dL flashes if the following conditions occur:
Door lid is not closed completely due to interference.
Wash media buildup is preventing the lock bolt from extending.
Machine/motor control detects open door lid switch when attempting to lock.
Machine/motor control cannot determine if door lock is in a locked state.
Check for lock interference with lid or lock bezel

Jan 04, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer


you have bad communication ,,between the control board and themotor control board..,,check for a lose harness at booth ends

Dec 28, 2008 | Kenmore Elite 45986 Front Load Washer

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