Question about Lexmark X8350 Print, Scan, Copy and Fax All-in-One Multifunction Printer Plus Photo w/USB Printer ...

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Lexmark 7350 all in one

Cannot receive faxes.can send without a problem though. contacted lexmark, they sent me a replacement printer- still same problem. initialy upon set up id did receive 3 faxes then it stopped. last attempt gave me error message of power failure??? help! frustrated in LA

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  • ruby2 Feb 16, 2008

    cannot receive a fax

  • Anonymous Apr 03, 2008

    x5470 i can send i cant rescive fax lexmark replace my fax it did the same thing.i have broad band

  • Melidee Apr 09, 2008

    We are experiencing the exact same problem. I can send faxes, but received faxes "fail to connect." This is a problem that occurred after using the printer for over a year. Lexmark tech support has been unable to offer a permanent solution. : (

  • Gabriel l Apr 23, 2008

    I have lost my install disc can i down load it from lexmark

  • chade4012 Apr 24, 2008

    My fax machine worked fine for months with the same setup as now. It has dial tone but now won't send faxes. It first said power failure but it was still on and would print and do everything else. please help

  • terryschnarr Jun 26, 2008

    I have the same problem as the above. I can send faxes. I have traced everything back to the lines and made sure that everthing is hooked correctly. Ive checked all of the settings several times and still cannot locate a problem within the settings. Please respond immediately. I use this everyday for my business.



    Thank you,

    Terry Schnarr

    18434520498

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I have a problem in sending a fax with an extension number

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Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

Posted on Mar 11, 2008

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